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Sunset Ford of Waterloo
Waterloo, IL
1,832 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,832 reviews
Verified Customer
Helpful May 30, 2022
Great place, great prices, everyone was so nice and definitely helpful and not pushy to sell a car! Kyle was great to work with and would work with him again! definitely helpful and not pushy to sell a car! Kyle was great to work with and would work with him again! More
by Laurenjordan4
Employees Worked With
May 27, 2022
Everyone was pleasant to work with. Their explanations of the truck and all the paperwork were most helpful. We would recommend them to others. Their explanations of the truck and all the paperwork were most helpful. We would recommend them to others. More
by niebs
Employees Worked With
May 27, 2022
Everyone at the dealership was very nice and easy to work with. They answered all all questions. They went above and beyond to make sure everything was tested and working on the car before we left with it! O with. They answered all all questions. They went above and beyond to make sure everything was tested and working on the car before we left with it! Our salesman Joe, was very courteous and polite. Thanks to all! More
by dcerta1234
May 27, 2022
I like the dealership however not happy about the recent email about diagnostic repairs. Not your fault per day but your problems can potentially become my problem s which is concerning. To this point deal email about diagnostic repairs. Not your fault per day but your problems can potentially become my problem s which is concerning. To this point dealer has provided good service though. More
by kraske5
Employees Worked With
Mary Edwards
May 26, 2022
I just recently bought my first new vehicle from Waterloo Ford. I feel like I got extremely lucky by visiting the dealershipr, as all the typical cliche car salesman nightmares you've heard about were just t Ford. I feel like I got extremely lucky by visiting the dealershipr, as all the typical cliche car salesman nightmares you've heard about were just totally absent from this place. These guys were friendly and helpful all the way. I recommend this dealership to anyone looking to have an honest and positive experience in your search for a new/used vehicle. Thanks Joe! 10/10 Recommend More
by Ppm
May 21, 2022
Service department was courteous and prompt in taking care of maintenance we requested. Kept us informed with progress and follow up on parts on back order care of maintenance we requested. Kept us informed with progress and follow up on parts on back order More
by charlesmueth
Employees Worked With
Danielle Jansen
