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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,832 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,832 reviews

June 10, 2022

Joe Hill was great to work with and made the process a lot less stressful! I really appreciated his patience with everything and his understanding! A great salesman for younger people who are nervous abo More

by 5nailshea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hill
Jun 13, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! Our team truly enjoyed working with you, and we wish you many happy, safe miles. Come back and see us!

June 09, 2022

Work was done in the time they told us it would be. Retired our calls about when we could pick up our car More

by cjohnstoltze
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Sunset Ford of Waterloo responded

Thank you for your business! Our team hopes to work with you again!

June 09, 2022

Sunset Ford was wonderful to deal with when getting my bronco. My salesman Joe Hill was especially helpful! More

by mtwinsch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! We are happy to hear that our team helped you, and we appreciate your business. Thank you, and enjoy!

June 08, 2022

Joe was so easy to work with, he was very good at explaining everything to me and was not pushy at all! I cannot say enough good things about him and everyone at Sunset Ford of Waterloo! Definitely w More

by brookejansen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! We cant thank you enough for the recommendation and your business. We wish you all the best and hope to see you again. Enjoy!

June 08, 2022

It was my first visit I received a oil change and service it went well More

by mark.hdrider59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Jun 13, 2022 -

Sunset Ford of Waterloo responded

Thank you so much! Our team is here for any future needs, and we hope to see you again!

June 03, 2022

Got my issue taken care of fast even with a backed up schedule. Won't take my truck anywhere else More

by BEERSSTEPHEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Edwards
Jun 06, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review and kind words! We hope to see you again!

June 03, 2022

My wife and I always wanted to get a Mustang, and Joe Hill finally made that happen! The deal was simple and straight forward. A day or two after we purchased the car, I noticed some paint defects on th More

by jstix66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review and your business! Our team truly enjoyed working with you, and we wish you many happy miles in your vehicle. Come back and see us again!

June 01, 2022

Had a great experience today at Sunset Ford in Waterloo, Illinois! Joe Hill did a great job answering my questions and helping me get the application for the loan started. I don't like when salespeople are More

by cassyboucher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Jun 02, 2022 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team enjoyed working with you, and we are very happy to hear that our team took care of you. We wish you all the best. Come back and see us!

June 01, 2022

Got in as scheduled for routine oil change. Friendly and courteous service. Highly recommend Sunset Ford Waterloo More

by Zimmercassie78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber
Jun 02, 2022 -

Sunset Ford of Waterloo responded

Thank you for the kind words and recommendation! Our team truly enjoyed having you here, and we wish you all the best. See you next time!

May 31, 2022

I didn't feel pressured at this dealership. They don't have many automobiles right now, but the ones they do have are good quality. I am happy with my Edge! More

by msrauhaus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share your experience with us! It was wonderful working with you, and our team appreciated the chance to earn your business. We hope to see you again!

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