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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,832 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,832 reviews

July 06, 2022

It was a pleasure working with Kyle Brewer. He was able to answer all of our questions and put together a fantastic deal that we just couldn’t pass up. I’d definitely recommend Kyle and Sunset More

by Askins23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Sunset Ford of Waterloo responded

Our team truly appreciates your business and recommendation! It was a pleasure working with you, and our team can't thank you enough for choosing Sunset Ford of Waterloo. We wish you all the best and hope to see you again!

July 02, 2022

Kyle was very knowledgeable of the products and helpful. He has a fun sense of humor as well. He treated my wife who has a current disability with respect and always making sure to help her in and out of th More

by edwinshaver
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and your business! Our team appreciated the chance to work with you, and we enjoyed having you here. We wish you many happy, safe miles, and our team is here for any future needs!

July 02, 2022

I had a great time at Sunset Ford and it did not take very longer before I was able to leave the dealership with a new car. I appreciate the help that Kyle gave me as he was able to answer any questions More

by Jacobwashausen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Sunset Ford of Waterloo responded

We appreciated the chance to earn your business, and we enjoyed working with you. Our team is here for any future needs. See you next time!

June 29, 2022

Joe Hill at Sunset Ford did a great job at getting me into my new F250. It was an easy transaction and they worked great with me to get it all accomplished. More

by mkoerber69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Jul 05, 2022 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! It was a pleasure working with you, and we wish you many happy, safe miles. Come back can see us. Thank you for choosing Sunset Ford of Waterloo!

June 29, 2022

Lonnie Pope did a great job of directing me as to what needed to be done to my explorer. She kept me well informed by taking the time to explain the process and making sure the work was done in a timely m More

by HULDYJ
Customer Service
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! We are lucky to have Lonnie on our team, and it is great to hear that she took great care of you. We appreciate your business and recommendation, and our team hopes to see you again.

June 25, 2022

Lonnie Pope is friendly and kept me informed of delays and also when vehicle was taken in. She is an excellent example of a good employee. Thanks, Lonnie for doing such good work. She is also able to get More

by razz_iced0b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We are lucky to have Lonnie on our team, and it's great to hear that she took care of you. We wish you all the best, and we will see you next time!

June 24, 2022

The service coordinator was very nice and helpful . Timing was good too. Overall a very good experience. More

by RODNEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Sunset Ford of Waterloo responded

Thank you, Rodney! Our team appreciates your business, and we will see you next time!

June 24, 2022

Lonnie Pope was very helpful in getting issue with my vehicle resolved, hopefully all is good in the future. It was the parts that were faulty , not the personal putting parts on. Will definitely return More

by M.smith.79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen in service
Jun 27, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We wish you all the best, and our team hopes to see you again!

June 24, 2022

The car market is crazy right now. After a terrible, terrible experience from a different online dealership we contacted Joe about a car in the lot. He was prompt to answer all our q More

by mk_brinson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Jun 27, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review, and congratulations on your purchase! Our team truly enjoyed working with you and appreciated the chance to earn your business. We wish you all the best. Come back and see us!

June 23, 2022

Great customer service and my car is back to working great again after fixing it! I will take my car back for any other service needs! More

by YAEKEL10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Sunset Ford of Waterloo responded

We appreciate your business, and our team hopes to see you again!

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