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Sunset Ford of Waterloo
Waterloo, IL
1,830 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,830 reviews
September 03, 2022
I needed help with a mistake from the original order and I received what I was looking for. I received what I was looking for. More
by ejl1558
Verified Customer
Helpful September 02, 2022
They took care of my truck, in a timely manner and took me home after I had left it. me home after I had left it. More
by DGOEDDEL
September 02, 2022
Lonnie is one of the best service representatives I’ve had the pleasure to meet. Very attentive and a pleasure to speak with. had the pleasure to meet. Very attentive and a pleasure to speak with. More
by SKHARPER
Employees Worked With
August 30, 2022
Joe Hill is by far the best salesman that I’ve dealt with. He is a no BS, straight forward kind of guy. He is beyond welcoming and friendly. I Would be more than happy to deal with him on my next pur with. He is a no BS, straight forward kind of guy. He is beyond welcoming and friendly. I Would be more than happy to deal with him on my next purchase, without a doubt! More
by ruengert
Employees Worked With
August 29, 2022
Successfully figured out the problem and fixed it quickly and efficiently. Everything went very smoothly. and efficiently. Everything went very smoothly. More
by MMUETH
Employees Worked With
August 26, 2022
Great job. No issues. Everything was conducted professionally and as expected. Thank you very much. No issues. Everything was conducted professionally and as expected. Thank you very much. More
by Ford Customer.
Employees Worked With
August 25, 2022
They were very thorough in checking everything. Tires oil and everything else that was needed Tires oil and everything else that was needed More
by msteffenauer40
Employees Worked With
August 25, 2022
Great service, and Lonnie the manger was fantastic as usual. Truck was done at a reasonable time usual. Truck was done at a reasonable time More
by Chris j
Employees Worked With
August 25, 2022
Friendly and knowledgeable customer service. Quick and easy drop off and pick up. I will definitely use them for service again. Quick and easy drop off and pick up. I will definitely use them for service again. More
by altes5
Employees Worked With
August 24, 2022
Very upfront on expected wait time. Also found and repaired a few other issues that I wasn’t aware of. Appreciate efforts in working through issues of using Element fleet card! Also found and repaired a few other issues that I wasn’t aware of. Appreciate efforts in working through issues of using Element fleet card! More
by nick.kessler
Employees Worked With
