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Sunset Ford of Waterloo
Waterloo, IL
1,913 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,914 reviews
November 23, 2024
Joe Hill was outstanding working with me. He was very knowledgeable and was not high pressure whatsoever. The entire process was fast and easy. I highly recommend Joe Hill and Sunset Ford. He was very knowledgeable and was not high pressure whatsoever. The entire process was fast and easy. I highly recommend Joe Hill and Sunset Ford. More
by howesbg
Employees Worked With
November 19, 2024
Of all the vehicles I've purchased over the years, and the dealerships and sales personnel I've dealt with, this experience at Sunset Ford was by far the best I've had buying a car. No pressure, no sneaky the dealerships and sales personnel I've dealt with, this experience at Sunset Ford was by far the best I've had buying a car. No pressure, no sneaky tactics or back and forth waiting games. John, the Sales Rep, was courteous, knowledgeable and answered all my questions and concerns. Him and Kyle, Sales Manager, made the process EZ-PZ, as well as giving me a really good deal! All the personnel I dealt with at the dealership were true professionals. So, for a stress-free experience buying a vehicle, hook up with John at Sunset Ford. I highly recommend him!! More
by Dave Wolf
Employees Worked With
November 18, 2024
My radio is still not working. Have had my truck for over a month now and still not fixed,it wasn’t working at the time of the purchase Have had my truck for over a month now and still not fixed,it wasn’t working at the time of the purchase More
by Maekeith86
Employees Worked With
November 17, 2024
I had a truck totalled and needed replaced. I got one that I liked and Joe is a nice guy. I got one that I liked and Joe is a nice guy. More
by afouste73
November 16, 2024
Buying my truck from Sunset was a great experience. Joe was very easy to work with! Joe was very easy to work with! More
by klaurent85
November 14, 2024
Adrian was so knowledgeable and provided great service. He went above and beyond, helping us find just the right vehicle. Thanks so much! He went above and beyond, helping us find just the right vehicle. Thanks so much! More
by jks_60
November 13, 2024
Adrian was great. Very informative and helpful. Would highly recommend him to prospective customers. He was a easy to work with. Very informative and helpful. Would highly recommend him to prospective customers. He was a easy to work with. More
by Mharrespost58
Employees Worked With
November 13, 2024
We were new to this dealership. Adrian was very good to work with and everyone was very friendly. Overall we were pleased with our experience. Adrian was very good to work with and everyone was very friendly. Overall we were pleased with our experience. More
by AJ
November 12, 2024
Best dealership in the area or best on both sides of river great service even stayed late to help us river great service even stayed late to help us More
by Joelcasson64
