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Sunset Ford of Waterloo
Waterloo, IL
1,897 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,897 reviews
September 19, 2023
Will have all service work done here Very helpful fast service Staff is.so great service Staff is.so great More
by Joe John
Verified Customer
September 19, 2023
It was a Great Experience working with Joe when ordering my new truck. Took care of me throughout the process. Would recommend him to anyone and will work with him when I upgrade in the future. my new truck. Took care of me throughout the process. Would recommend him to anyone and will work with him when I upgrade in the future. More
by stangman68
Employees Worked With
September 18, 2023
They were very helpful in finding answers a couple questions. I had an easy to work with. questions. I had an easy to work with. More
by Tom
September 13, 2023
Great service and Excellent communication. This was my first interaction with this location, but I was surprised by their knowledge and attention to detail. Service Manager: Lonnie Pope, was This was my first interaction with this location, but I was surprised by their knowledge and attention to detail. Service Manager: Lonnie Pope, was on top of everything from the moment my car arrived! Between her and Treff LaPlant everything was taken care of and they even went out of their way to get me 2 new keyfobs because mine was broken (at no extra cost!) It was a great experience all around. I would definitely recommend this location for all your service needs. They really know their FORDS but they are the best at keeping the needs of their customer's firsthand at all times! Thanks again Lonnie and Treff for an amazing job well done. I am truly grateful for all of your hard work and extra effort at getting my car back to me in a timely manner! More
by shelley.fossell
September 08, 2023
charged $350 for pwr steering prob -2015 recall not received why am I charged reply received why am I charged reply More
by nmlpelch
Employees Worked With
September 02, 2023
Treff Laplant is awesome he was quick with everything and had a great attitude while helping highly recommend going to Waterloo sunset just to experience his customer service had a great attitude while helping highly recommend going to Waterloo sunset just to experience his customer service More
by Terri Washausen
August 31, 2023
Joe was on top of every detail from start to finish. He made my purchase stress free and an actual delight. Thanks Joe and I will see you for my next purchase. He made my purchase stress free and an actual delight. Thanks Joe and I will see you for my next purchase. More
by crispfallair1
August 31, 2023
Best Dealer (Sunset) and Sales (Adrian) experience. ..EVER! SERIOUSLY!: Go see Adrian and Bill (Finance). You won't regret it! ..EVER! SERIOUSLY!: Go see Adrian and Bill (Finance). You won't regret it! More
by rdillard66
August 31, 2023
I truly cannot say enough good things. I had an issue with my car due to a recall that I did not know anything about and took my car out of commission. I called many other Ford dealership I had an issue with my car due to a recall that I did not know anything about and took my car out of commission. I called many other Ford dealerships and was told that the earliest I would get it in is 2-4 months later. Obviously that is not convenient. I called Sunset Ford and they were able to get it completed same day and was so incredibly nice while I was there. I would 1000% recommend them to anyone to get their car serviced and when I'm in the market again for a new car will definitely be reaching out. Thank you so much Sunset Ford for such a great experience during a stressful time! More
by BJ_BEAR_1978
Employees Worked With
