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Sunset Ford of Waterloo
Waterloo, IL
1,897 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,897 reviews
October 31, 2023
Best experience ever! Sunset Ford and it’s team of Adrian, Kyle, and Treff were all outstanding to answer questions and help us along the way to trade in our Jeep for a T Sunset Ford and it’s team of Adrian, Kyle, and Treff were all outstanding to answer questions and help us along the way to trade in our Jeep for a Tremor Ranger. They are a “well oiled machine” in our experience with this purchase. They made it so easy and comfortable! More
by kimbercole
October 28, 2023
Great Experience! ! These guys made it easy to purchase a vehicle. We will be back for future purchases! ! These guys made it easy to purchase a vehicle. We will be back for future purchases! More
by cm
October 27, 2023
A great place to do business! The entire crew was very accommodating to our schedule and Joe Hill was very easy to work with. He is very professional and knows his way around the The entire crew was very accommodating to our schedule and Joe Hill was very easy to work with. He is very professional and knows his way around the new cars. The sales manager, Kyle Brewer, went out of his way close our deal. We give them all a 5 STAR rating - and would have given them a 10 if it were available! We will be referring our friends and family to Sunset Ford. More
by r.m.weiss
October 26, 2023
Adrian was great to work with. Very accommodating to our schedule. Dealership experience was professional. Very accommodating to our schedule. Dealership experience was professional. More
by Moncheski12
October 22, 2023
Buying a used car from Sunset Ford Waterloo was the perfect experience. No hard sell and everyone was professional and friendly. We are very happy with our new ‘used’ car and would highly recommend the perfect experience. No hard sell and everyone was professional and friendly. We are very happy with our new ‘used’ car and would highly recommend them to anyone looking to buy a new or used vehicle. More
by lynndurb
Verified CustomerOctober 21, 2023
Kind, courteous, fast, and very professional, the whole team at Sunset Ford, Waterloo, Illinois. I would recommend anybody to go there and buy a vehicle. team at Sunset Ford, Waterloo, Illinois. I would recommend anybody to go there and buy a vehicle. More
by errol_johanning
October 18, 2023
Lonnie does a great job helping me with my truck for service that is needed ….score between 1 -10 she is rated 10… service that is needed ….score between 1 -10 she is rated 10… More
by STORMYDK
Employees Worked With
October 18, 2023
We had an awesome experience buying a car through Sunset Ford of Waterloo. We weren't planning to buy a vehicle when we stepped on the lot but happened to find exactly what we were looking for at a price t Ford of Waterloo. We weren't planning to buy a vehicle when we stepped on the lot but happened to find exactly what we were looking for at a price that was too good to pass up. Joe was great to work with. The whole staff there was top notch as well. Highly recommend! More
by mpcrean
October 18, 2023
My last 3 new vehicles and my daughters vehicle have all went through Treff. I have always felt "taken care of" and all bases covered. He looks out for you and makes sure you are covered the same way he cov went through Treff. I have always felt "taken care of" and all bases covered. He looks out for you and makes sure you are covered the same way he covers himself. More
by chilimack
October 18, 2023
When I first met Joe Hill, I was impressed with his friendliness and sincerity. The more we talked, I began to appreciate his professionalism, knowledge and honesty! He helped make our experience at Su friendliness and sincerity. The more we talked, I began to appreciate his professionalism, knowledge and honesty! He helped make our experience at Sunset Ford truely enjoyable!! More
by djbx9
