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Sunset Ford of Waterloo
Waterloo, IL
1,896 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,895 reviews
November 14, 2023
Joe Hill was very awesome to work with, he had some great stories to share! stories to share! More
by mmj
November 13, 2023
Lonnie always does a great job making sure my service needs are met and lets me know if something is due to be done without pressuring me to approve the work needs are met and lets me know if something is due to be done without pressuring me to approve the work More
by David Kennedy
Verified CustomerEmployees Worked With
November 08, 2023
Joe Hill was a pleasure to work with in choosing my new Escape. He made sure I was completely satisfied with my purchase. Treff Laplant was fantastic to work with as well. Everything was clearly explained Escape. He made sure I was completely satisfied with my purchase. Treff Laplant was fantastic to work with as well. Everything was clearly explained to me. More
by Laura
November 03, 2023
Best dealership I’ve ever done business with! Super friendly and knowledgeable. Made car buying fun instead of work. Super friendly and knowledgeable. Made car buying fun instead of work. More
by Hughugs2
November 03, 2023
great experience with Joe Hill and with everyone involved. Joe Remembered the options that I wanted from my last vehicle purchase 5 years ago! involved. Joe Remembered the options that I wanted from my last vehicle purchase 5 years ago! More
by Netsy
November 01, 2023
I would like to thank Joe Hill from Sunset for making the buying experience fun and not scary. For also taking the time when we had a hiccup with finding info. I'd like to thank Kyle Brewer the sales manage buying experience fun and not scary. For also taking the time when we had a hiccup with finding info. I'd like to thank Kyle Brewer the sales manager for making us feel comfortable with everything and Treff Laplant for explaining paperwork & getting us finalized to drive away in my beautiful Explorer! More
by Courtney Schlemmer-Cole
October 31, 2023
This dealership is the best I've ever dealt with. They do everything a customer deserves. I've bought 4 vehicles from them and never had a bad experience. They do everything a customer deserves. I've bought 4 vehicles from them and never had a bad experience. More
by stella.no.2
October 31, 2023
Best experience ever! Sunset Ford and it’s team of Adrian, Kyle, and Treff were all outstanding to answer questions and help us along the way to trade in our Jeep for a T Sunset Ford and it’s team of Adrian, Kyle, and Treff were all outstanding to answer questions and help us along the way to trade in our Jeep for a Tremor Ranger. They are a “well oiled machine” in our experience with this purchase. They made it so easy and comfortable! More
by kimbercole
October 28, 2023
Great Experience! ! These guys made it easy to purchase a vehicle. We will be back for future purchases! ! These guys made it easy to purchase a vehicle. We will be back for future purchases! More
by cm
