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Sunset Ford of Waterloo

Waterloo, IL

Overview
Employees
Reviews
Vehicles
4.8
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,895 reviews

November 25, 2023

Everyone here was very helpful and kind. It was a great buying experience! I will definitely look here first in the future. More

by Eklein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
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Nov 27, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review, and congratulations on your purchase! Our team enjoyed having you, and we hope to work with you again!

November 25, 2023

Five star experience. Got a great deal on a great Escape. Everyone was efficient and kind. Would recommend and buy again. More

by Leroywandahorn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
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Nov 27, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and recommendation! We appreciate your business and hope to see you again in the future!

November 22, 2023

Straight Shooters! I have now dealt with them on multiple occasions. They are pleasant, personable and professional. More

by martin29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
Report | Print
Nov 27, 2023 -

Sunset Ford of Waterloo responded

Congratulations on your purchase, and thank you for your repeat business. It was a pleasure working with you again, and we wish you many happy miles. Enjoy, and we will see you next time!

November 22, 2023

Stopped in to have someone look at my Ford Pass for starting my vehicle. Joe Hill called Ford Pass for me and we tried some things they suggested, which did not work. Before having to have it serviced More

by Pam
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hill
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Nov 27, 2023 -

Sunset Ford of Waterloo responded

Thank you so much, Pam! It was truly a pleasure working with you, and our team hopes to see you again in the future!

November 21, 2023

Excellent salesman and sales manager. They went out of their way to get us the car we wanted More

by jean.keen47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs!

November 21, 2023

Our experience with Sunset Ford of Waterloo was AMAZING! ! JOHN RIES did a FANTASTIC JOB helping us get the vehicle we wanted for the BEST PRICE!!! His manager, Kyle, was AWESOME as well working with us and More

by richk214
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hillary Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Brewer 5 Stars, Treff Laplant
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Nov 22, 2023 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Working with you was such a pleasure, and we can't thank you enough for your business and recommendation. Our team wishes you the best, and we hope you enjoy your vehicle for years to come. We're here for any future needs!

November 20, 2023

John, Kyle and Treff were wonderful to work with. Got a great deal on a new vehicle and top dollar for my trade. Everything went smooth and everyone was super nice. More

by oberndorferroy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
Report | Print
Nov 21, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business. Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs!

November 17, 2023

Excellent Working with Lonnie is the best. She is knowledgeable and professional. Excellent customer service. More

by jmassey83
Recommend Dealer
Yes
Employees Worked With
Lonnie
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Nov 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing and for choosing Sunset Ford of Waterloo! It was wonderful working with you, and we will see you next time!

November 17, 2023

Lonnie was great to work, courteous, ND informative. Sunset in Waterloo was Ble to get our carin the same day for diagnosing and fixed the next. More

by AJRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review! We are lucky to have Lonnie, and it is great to hear that she took care of you. We hope to work with you again!

November 15, 2023

Love this dealership. Close to home and the service is awesome. I would highly recommend it. More

by V015EYJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

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