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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

March 12, 2017

New Flex We recently purchased a new Flex from Sunset Ford in Waterloo, IL. The process was so smooth, and our sales representative, Michael Bickein, was grea More

by Ann Pitcavage
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bicklein
Mar 13, 2017 -

Sunset Ford of Waterloo responded

Hi Ann! Thank you so much for sharing this with us and congratulations on your Flex. It is great to hear that Michael found the perfect vehicle and provided you with outstanding service. We hope you enjoy your Flex for many years, come back and see us again!

March 11, 2017

Used car purchase Sunset and Brett worked for several weeks to find a vehicle that met our needs and preferences! Thank you very much! We appreciate your help. More

by Jen's car
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jimmy Williams
Mar 13, 2017 -

Sunset Ford of Waterloo responded

Congratulation! We are so happy to see that Brett and the team found you the perfect car and we hope you enjoy it for many years. Our team appreciated the chance to earn your business and we are here for any future needs. Thank you for choosing Sunset Ford of Waterloo, come back and see us again!

March 11, 2017

Best experience This used car is in excellent condition and I love it, it's the best one I have ever owned. I would like to thank Harley for finding it for me Brett f More

by Dina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jimmy Williams, Harley Howard
Mar 13, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! It was an absolute pleasure working with you and we are so happy to hear that you love your car. Welcome to the family, we look forward to working with you in the future.

March 08, 2017

Great first time car purchase experience! I recently purchased my first official vehicle from Sunset Ford in Waterloo. It could not have been a more enjoyable and stress-free experience! Micha More

by KristenB
Recommend Dealer
Yes
Employees Worked With
Michael Bicklein, Jimmy Williams
Mar 08, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! It is wonderful to hear that the team made your visit as simple as possible and provided you with the service you deserved. Welcome to the family, we look forward to working with you again!

March 07, 2017

2017 Ford Edge I returned to Sunset because of my previous experience with Sunset. I did research before I went in to by another Edge and knew what I wanted. I sho More

by Charlie D
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jimmy Williams
Mar 08, 2017 -

Sunset Ford of Waterloo responded

Hey Charlie, thank you so much for sharing your experience with us! It is always our goal to help each and every customer find the perfect vehicle for their needs and budget, and we are so proud to hear that George worked to do just that. Our team always enjoys working with you and we do appreciate your repeat business. We wish you all the best and we are here for any future needs or questions. Thank you for choosing Sunset Ford of Waterloo!

February 25, 2017

Always good service . Never a problem when you walk in door. Entire staff always helpful and polite. From management to service and parts I can say I never had a bad experi More

by mcr3020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Justin Krueger, Brad Middendorf, Jimmy Williams
Feb 27, 2017 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experiences with us. We hope you’ll share your experience with others, and we look forward to your next visit!

February 18, 2017

Great experience I had such a great experience with this dealership. They didn't make me feel pressured to buy. They answered all my questions and didn't make me feel More

by Mehrtens17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Feb 20, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding feedback! It is always our number one goal to help each customer find the right car for their needs and budget, and it is wonderful to hear that George did just that for you. Our team truly appreciates your business and recommendation, and we all hope to have the chance to work with you again. Enjoy your new car!

February 10, 2017

Awesome Experience Once Again!!! George Schneider and Mike Rich are by far the BEST of the BEST! The two of them actually make the car buying experience enjoyable. We have dealt wit More

by Cari Chaudet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
February 04, 2017

Positive experience. Staff was very friendly and helpful. Mr. Schneider went out of his way to help me. Price on vehicle was good, and was in and out with my new truck fas More

by Hank618
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Schneider, Jimmy Williams
Feb 06, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! We truly appreciate the positive feedback on your experience with us and our team hopes to work with you again!

January 28, 2017

Great experience! We dealt with George Schneider for the purchase of our new F150 and he was great! He was no-pressure, answered all of our questions, worked with us to More

by Norm2480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Jimmy Williams
Jan 30, 2017 -

Sunset Ford of Waterloo responded

Greetings - We truly appreciate you taking the time to leave us a review! It is wonderful to hear that George and the team made your recent truck purchase as simple as possible, and we can't thank you enough for your business and recommendation. Our entire team wishes you nothing but the best with your F-150, and we hope to have the chance to work with you again. Thank you for choosing Sunset Ford of Waterloo!

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