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Sunset Ford of Waterloo
Waterloo, IL
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,946 reviews
September 19, 2017
Excellent buying experience with Sunset Ford Waterloo George Schneider was great in looking for and finding the vehicle I was looking for. Added bonus is the lifetime unlimited power train warranty Sunset George Schneider was great in looking for and finding the vehicle I was looking for. Added bonus is the lifetime unlimited power train warranty Sunset Ford offers. More
by Fordguy1954
Employees Worked With
George Schneider, Mike Rich
September 18, 2017
great doing business I had a very good experience. Met with Mike Rich the GM..He put me in the capable hands of salesman Joe Hill. Joe worked with me to get me in a truck I had a very good experience. Met with Mike Rich the GM..He put me in the capable hands of salesman Joe Hill. Joe worked with me to get me in a truck I very much like and could afford. More
by brian123
September 09, 2017
2017 Ford Edge An easy buying experience. I felt the staff was honest in their dealings. A rebate came available that was not worked into the original deal. I rec An easy buying experience. I felt the staff was honest in their dealings. A rebate came available that was not worked into the original deal. I received it even though they did not have to tell me. I would have never known. More
by Robert Morgan
Employees Worked With
George Schneider, Mike Rich, Jimmy Williams
September 06, 2017
The Best George Schneider and Jimmy Williams made my Escape buying experience wonderful. Both were so helpful, explaining everything I needed to know. No press George Schneider and Jimmy Williams made my Escape buying experience wonderful. Both were so helpful, explaining everything I needed to know. No pressure! I would highly recommend working with this dealership. Love my Escape and working with these guys! More
by dianecar
Employees Worked With
George Schneider, Jimmy Williams
August 20, 2017
Great Experience Went to 3 other Dealers & they would not meet my price. I pass by Sunset Ford Waterloo every Tuesday to play golf & decided to stop in. With 45 minute Went to 3 other Dealers & they would not meet my price. I pass by Sunset Ford Waterloo every Tuesday to play golf & decided to stop in. With 45 minutes I was the proud owner of a Ford F150 Lariat. I have told a lot of my golf buddies what a great experience it was. More
by 1putt
Employees Worked With
Brett Bergman, Mike Rich, Jimmy Williams
August 16, 2017
Wonderful experience! I bought my 2015 Ford Escape here today. The transaction was quick and the staff (Brett, Dave, and Jimmy) were very friendly, helpful, and accommodati I bought my 2015 Ford Escape here today. The transaction was quick and the staff (Brett, Dave, and Jimmy) were very friendly, helpful, and accommodating throughout the whole process! More
by Cris
Employees Worked With
Dave wideman, Brett Bergman, Jimmy Williams
August 09, 2017
Excellent Dave was an excellent salesperson. He made sure we got exactly what we wanted. He will work for you! He went above and beyond to do what he could to s Dave was an excellent salesperson. He made sure we got exactly what we wanted. He will work for you! He went above and beyond to do what he could to satisfy our needs. He was very helpful & courteous. Can't wait to pass on to our fellow shoppers! You're the man, Dave! Thanks again! More
by The Morgans
Employees Worked With
Jimmy Williams, David Wedemeyer
August 05, 2017
Great car buying experience We haven't shopped for a new car in 12 years so we were not for sure what to expect. George made it painless!!!!! Glad we choose Sunset!! We haven't shopped for a new car in 12 years so we were not for sure what to expect. George made it painless!!!!! Glad we choose Sunset!! More
by K1261
Employees Worked With
George Schneider, Mike Rich, Jimmy Williams
August 05, 2017
Excellent David showed us multiple options. He helped us to make a quick decision. Very quick sale process. They didn't have The exact car that we wanted how David showed us multiple options. He helped us to make a quick decision. Very quick sale process. They didn't have The exact car that we wanted however they brought it quickly in two days . Very friendly staff. Definitely recommend More
by Ziya
Employees Worked With
Jimmy Williams, David Wedemeyer
August 03, 2017
Happy customer I would highly recommend Sunset Ford. They put me in exactly the truck I wanted. I found the truck at their dealership online. I went to the Waterloo I would highly recommend Sunset Ford. They put me in exactly the truck I wanted. I found the truck at their dealership online. I went to the Waterloo office, however the truck was located at the Mo. office. They brought it over and had me driving it home the next day. Brett Bergman and David Wedemeyer were awesome to work with. And Jim Williams went out of his way to make the financial end work. More
by Stephen Hart
Employees Worked With
Brett Bergman, Jimmy Williams, David Wedemeyer
