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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,898 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,898 reviews

June 01, 2017

Best car buying experience ever I fully expected a long drawn out day with the anticipation of sorry can't sell you a vehicle, however that was completely opposite of what happened. More

by Chris j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams, David Wedemeyer
Jun 02, 2017 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with the best service and we are happy to hear that our team did that for you.Thanks again for choosing us and we hope to see you again next time.

May 28, 2017

Excellent experience GEORGE and MIKE were excellent to work with no games, straight to the point answered all questions. Long time customer from another Ford dealer I rea More

by Germuga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Jimmy Williams
May 30, 2017 -

Sunset Ford of Waterloo responded

We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!

May 27, 2017

Unbeatable Car Buying Experience Pete Heutel at Sunset Ford is able to provide an unforgettable car buying experience by providing his customers with a knowledgeable and dedicated sta More

by CarBuyer93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Bergman, Mike Rich, Jimmy Williams
May 30, 2017 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your new car! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

May 26, 2017

wonderful David Wedemeyer was helpful with all are question , he did not push us into a decision, very impressed with the warranty you give, looking forward to More

by newby2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wedemeyer
May 30, 2017 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo, we look forward to your next visit!

May 24, 2017

Escape at Sunset We had purchased a Mercury from Sunset Ford Waterloo several years ago, so when it came time to find another vehicle that is where we started the sear More

by EscapeDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jimmy Williams, David Wedemeyer
May 25, 2017 -

Sunset Ford of Waterloo responded

Thank you for sharing this with us! It was truly a pleasure having you back and we are so happy to hear that the team helped you find the right vehicle. We are honored to have you in the family and we hope to work with you again!

May 20, 2017

Great experience! Had no intention of buying a car until your salesman Michael Bicklein came & talked to us. Did such a good job that we ended up buying a Ford Escape w More

by H,jya543
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Michael Bicklein, Jimmy Williams
May 22, 2017 -

Sunset Ford of Waterloo responded

We appreciate you taking the time to leave us a review! We’re happy to hear about your great car buying experiences with Michael and our team, and we look forward to helping you out in the future! Enjoy your Escape!

May 17, 2017

Very friendly and helpful Dave was very personable and knowledgeable as we searched for a car for my grandson. He was always available to answer His questions. If we can agree More

by 8 iron
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Wedemeyer
May 17, 2017 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time.

May 15, 2017

New Focus We had been to several dealerships in Illinois and Missouri looking to trade for a new car. Salesman Michael Bicklein and Finance Manager Jimmy Willi More

by sandbvil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bicklein, Jimmy Williams
May 16, 2017 -

Sunset Ford of Waterloo responded

Thank you for the review and recommendation. We’re glad you enjoyed working with Michael and Jimmy! We’re proud to have them on our team as they exemplify our values. We appreciate your business and we hope to work with you again.

May 11, 2017

I was just lookin, but wow. I went looking for a used but I left with new. Dave wedemeyer showed me new and used. Dave made the truck buying enjoyable and easy. Dave and the tea More

by will schram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Justin Krueger, Jimmy Williams, David Wedemeyer
May 11, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! It is wonderful to hear that Dave and the team made your visit with us fantastic. We truly enjoyed working with you and we look forward to have you back again.

May 01, 2017

Left our hot ride for a cool one WOW!!!! Great service and Great sales!!! Wife's car was straying to give us AC problems and since we were on the edge about purchasing a Edge we More

by Edgeowner 2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Krueger, Michael Bicklein
May 02, 2017 -

Sunset Ford of Waterloo responded

Thank you for your feedback! We’re happy to hear about your great buying experience with our team and we can't thank you enough for your business. We wish you all the best and we look forward to helping you out in the future!

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