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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,898 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,898 reviews

June 21, 2017

DISSATISFIED WITH SERVICE BOUGHT A NEW TAURUS ABOUT 6 MONTHS AGO AND THE HEADLIGHTS ARE TILTED UP A LITTLE. I DON'T DRIVE MUCH AT NIGHT ANYMORE AND DIDN'T NOTICE IT UNTIL RECEN More

by daughter
Recommend Dealer
No
Employees Worked With
WHOEVER THE SERVICE MANAGER IS.
Jun 22, 2017 -

Sunset Ford of Waterloo responded

Gary - I'm sorry that we did not handle this correctly. You are correct that it could have been covered under Ford Warranty for up to 12 months/12,000 miles per the warranty guidelines. Thank you for taking time to speak with me about this. If there's anything I can assist with in the future please give me a call. Pete Heutel, GM 314-467-1148

June 21, 2017

Best deal before Sunset. If your buying a Ford, please see David Wedemeyer. My granddaughter got a great deal on a brand new Escape. Dave & Jim in finance got the monthly paym More

by Redbudpops
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams, David Wedemeyer
Jun 22, 2017 -

Sunset Ford of Waterloo responded

Thank you for sharing this and congratulations to your granddaughter! She picked a great vehicle and we hope she enjoys it for many years. It was such a pleasure working with you both and we hope to have you back again!

June 19, 2017

Exceptional No Hassle Experience The Fiesta we wanted to look at was at the St Louis dealership. The Waterloo sales team had the car brought to Waterloo so we could work with the Wat More

by DonA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Jimmy Williams
Jun 20, 2017 -

Sunset Ford of Waterloo responded

Thank you for sharing this with us! We aim to build long-term relationships with our customers, and we’re very pleased to know that we’ve had the opportunity to work with you on several different occasions. It is always a pleasure having you here and we look forward to your next visit!

June 17, 2017

Happy 16th Birthday Dave Wedemeyer went above and beyond to make my son's birthday one to remember. Thanks for a great deal and the even better customer service. More

by Angie McAlister
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Wedemeyer
Jun 19, 2017 -

Sunset Ford of Waterloo responded

Thank you for sharing this, Angie! It is always our goal to go above and beyond for our customers, and we are so happy to hear that Dave could do that for your son. We wish you all the best and hope to work with you again!

June 16, 2017

Great selection at a great price The life time power train warranty is the best I have ever seen. They had multiple cars in my price range and got a great deal with the options I want More

by Keefe81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wedemeyer
Jun 19, 2017 -

Sunset Ford of Waterloo responded

Thank you for the outstanding feedback and recommendation! Our team strives to make every visit with us fantastic, and we truly appreciate your business. It is a pleasure having you here and we look forward to your next visit!

June 13, 2017

George Schneider and Mike Rich were great We just bought an F150 XLT. It is the best riding, most comfortable truck I've ever had - I've had 6. George was my sales rep and what a nice guy. Mi More

by jimbo7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Jun 14, 2017 -

Sunset Ford of Waterloo responded

Thank you for the wonderful review! We’re happy to hear that George and Mike were able to help you and get you into your new truck! We make it a priority to make the car-buying process as simple as possible. When the time comes to have your truck serviced, don’t hesitate to choose Sunset Ford of Waterloo.

June 07, 2017

Excellent! Brett, our car salesman, as well as EVERYONE we encountered were amazingly awesome! Great place to buy a vehicle. I am very happy we decided to go wit More

by Tkraemer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Michael Bicklein, Jimmy Williams
Jun 08, 2017 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

June 07, 2017

Great experience Had a great experience at Sunset Ford with David Wedemeyer, Mike Rich and Jimmy Williams while searching for a replacement car for myself due to reloc More

by pwratchford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jimmy Williams, David Wedemeyer
Jun 08, 2017 -

Sunset Ford of Waterloo responded

We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!

June 05, 2017

Sunset's the best I wanted to upgrade my F150 to a Lariat and found the perfect truck. The owner, Pete Heutel, made the buying experience as easy as it could possibly More

by mholtman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Bergman, Jimmy Williams
Jun 07, 2017 -

Sunset Ford of Waterloo responded

We really appreciate your feedback! It is great to hear our team took such great care of you and we can't thank you enough for choosing Sunset Ford of Waterloo! We wish you all the best and we hope to see you here again!

June 01, 2017

Great experience at Waterloo Ford. I drove in from Memphis Tn. to purchase the 2008 Mazda CX-7. David was great. He check after purchase how was I enjoying vehicle. More

by Banquet captain 49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams, David Wedemeyer
Jun 02, 2017 -

Sunset Ford of Waterloo responded

We appreciate your business and we look forward to a long relationship with you!

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