Sunset Ford of Waterloo

Left our hot ride for a cool one WOW!!!! Great service and Great sales!!! Wife's car was straying to give us AC problems and since we were on the edge about purchasing a Edge we WOW!!!! Great service and Great sales!!! Wife's car was straying to give us AC problems and since we were on the edge about purchasing a Edge we came in and visited the folks here at Sunset Ford in Waterloo. Needless to say we were not disappointed. Micheal got us the deal we were looking for and Justin got our old car's AC fixed so we could trade it in. The best part was we didn't have to pay a dime to get the old one fixed because it was under extended warranty. More

Great car buying experience By far the most painless car buying experience ever! Dave, Mike, and Jimmy made a normally tedious, long process seem short and sweet. I would definit By far the most painless car buying experience ever! Dave, Mike, and Jimmy made a normally tedious, long process seem short and sweet. I would definitely recommend this group and dealership to everyone! If my grandmother were still alive, I would send her there knowing she would be in good honest hands! More

Excellent Michael was very well informed and was able to answer every question I had. He was very personable and easy to talk to. I really enjoyed my car buying Michael was very well informed and was able to answer every question I had. He was very personable and easy to talk to. I really enjoyed my car buying experience and will be a lifelong Ford customer. More

New car purchase I had an appointment with George Schneider to look at a new 2017 Ford Explorer. When I arrived the vehicle was parked out front and ready to go. Mr. I had an appointment with George Schneider to look at a new 2017 Ford Explorer. When I arrived the vehicle was parked out front and ready to go. Mr. Schneider was very personable and helpful and explained everything about the purchase very clearly. Mr. Schneider was with another customer when I arrived so he let me take the while for a test drive. When I returned, he showed me all the features andhow they worked. I didn't make the purchase that day but when I returned to make the purchase everything ran smooth. Jimmy Williams in the finance department was able to get me a good rate with one of their lenders. I had a good experience at Sunset Ford and would recommend them to friends and family. More

From beginning to the end leaving in our Escape was GREAT. Brett greeted us like friends with a smile and great handshake. We knew we had gone to the right place.. Brett made this a very pleasant or should w Brett greeted us like friends with a smile and great handshake. We knew we had gone to the right place.. Brett made this a very pleasant or should we say fun. We can not say that about other experiences we have had in the past . Sunset Ford will be the place we refer our friends and family to. .All our questions were answered. We have to say in all our years this was the BEST experience we have ever had. If anyone is looking for a new or used car go to Sunset Ford Waterloo if you live in the Illinois area. Brett had just the car we were looking for. Jimmy Williams made the paper work so easy and smile and asked if we understood we did not have to ask questions. From the time we walked in to the time we left in our 2015 Escape went so smoothly and a pleasure to do business there. Brett look out we will be sending you more friends. Jimmy made the paperwork quick and easy. The whole experience was one we will never forget and we want everyone to have the same experience. Thanks to both these gentlemen for the easy process and the smiles when we left there. More

New Car Purchase When I stepped into Sunset Ford of Waterloo I was greeted by Michael Bicklein. He is friendly and was patient with me during my car search. I test dro When I stepped into Sunset Ford of Waterloo I was greeted by Michael Bicklein. He is friendly and was patient with me during my car search. I test drove multiple cars and visited the dealership many times. I purchased my new vehicle from here because of the great customer service provided by Michael. Jimmy Williams was also very nice and greeted me when he was there. He assured me he would give me the best deal possible and I feel I received a good deal for my new 2017 Fusion. More

Excellent salesman David Wedemeyer has gone the extra steps after the sale to make sure that I am getting the knowledge of all the things that my 2017 Escape has for opt David Wedemeyer has gone the extra steps after the sale to make sure that I am getting the knowledge of all the things that my 2017 Escape has for options! The finance guy, Jimmy, was very helpful in securing the financing for our new vehicle. The showroom is immaculate, the waiting room for service is very nice. I like that you drive inside to bring your car in for sevice. Everyone is super nice. More

Excellent Service and A Pleasure Doing Business with Sunset We made an appointment with George Schneider to look at a new 2017 Ford Escape Titanium. When we arrived the vehicle we were interested in was parked We made an appointment with George Schneider to look at a new 2017 Ford Escape Titanium. When we arrived the vehicle we were interested in was parked out front and ready to go. Mr. Schneider was very personable and helpful and explained everything about the purchase very clearly. During the test drive, Mr. Schneider gave us a rundown of the vehicles capabilities and was very knowledgeable about the Escape. Any question we had about the vehicle, he had an answer for. We got the price we were looking for and the sale was very seamless. We traded in a 2010 Ford Escape and got a very reasonable offer. We financed through the dealer and Mike Rich was also very helpful in finding us the lowest rate possible for our loan. All in all, my wife and I were extremely satisfied with the service we received, and Sunset Ford will definitely be our go-to place for further vehicle purchases. More

George and Jimmy were phenomenal to work with! I was in a market for a bigger car, my dad took me to see his favorite car salesman George. I see why my dad likes him so much. George was very kind a I was in a market for a bigger car, my dad took me to see his favorite car salesman George. I see why my dad likes him so much. George was very kind and made sure everything was done right. I highly recommend George for your next car purchase. Jimmy finalized everything before we hit the road. I had an amazing experience and the incentives are equally amazing. Thanks guys! More

Best truck buying experience ever! I have bought a lot of cars and trucks in my time and this was the best experience ever. I was trying to make a deal at a different dealership and got I have bought a lot of cars and trucks in my time and this was the best experience ever. I was trying to make a deal at a different dealership and got the same old treatment. What payment do you want, 10 trips back and forth to the manager, took my keys and stalled to give them back, and high pressure. Went to Sunset, meet Brett Bergman asked if they honor their internet price and they did plus gave me another $500.00 off. Asked about my trade and what I wanted, I told him, he talked to his manager. I thought here we go. He came back and said OK you have a deal if you are happy with it. Papers were signed and I couldn't be happier. I saved $2500.00 by going to Sunset, well worth the hour drive. Love my truck and love buying from Sunset Ford. More