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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,898 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,898 reviews

November 01, 2017

Excellent. The entire sales dept. was very friendly. 110% Satisfied. Mike Rich, George Schneider and Jimmy Williams are as friendly and knowledgeable as you coul More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Jimmy Williams
Nov 02, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! It is wonderful to hear about your great visit and we couldn't be happier that our team provided you with the service you deserved. We appreciated the chance to earn your business and we wish you all the best! We look forward to working with you in the future.

October 28, 2017

Amazing! Good job darrell Very responsive. Friendly. Mike and Jimmy found us $2500 extra off our trade. 3nd car in 3 years from them. Honest. Right in town ! Thanks! More

by Jerry and Kris Wittenauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams, Darrell Dickens
Oct 30, 2017 -

Sunset Ford of Waterloo responded

We aim to build long-term relationships with our customers, and we’re very pleased to know that we’ve had the opportunity to work with you on several different occasions. Thank you for your business, and enjoy your newest vehicle!

October 19, 2017

Excellent customer service. I recently purchased a vehicle at Sunset Ford of Waterloo. My sales representative, Joe Hill, and the entire Sunset Ford team was friendly and helpf More

by NewFord Escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2017

Absolute confidence in the sales person Darrell Dickens walked me through the sales process, finance procedure and then the operation of the features of the Ford Explorer. Jim Williams in t More

by Garnto,Shirley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jimmy Williams, Darrell Dickens
Oct 19, 2017 -

Sunset Ford of Waterloo responded

We aim to build long-term relationships with our customers, and we’re very pleased to know that we’ve had the opportunity to work with you on several different occasions. We truly appreciate your business and we wish you all the best! Come back and see us again.

Oct 19, 2017 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

October 11, 2017

Easy, quick, and painless I was able to purchase from Jonathan with no hassle from him. He was very upfront with information when I needed to acquire it. He was able to provide More

by Nathan Rakers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Loyd
Oct 12, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We try to provide each customer with a great, no-pressure and helpful sales experience when considering or purchasing a vehicle, and it is great to hear about your visit with us. It was such a pleasure working with you and we wish you all the best. Come back and see us again!

October 11, 2017

Great experience, amazing staff Jon was able to quickly assess what I was looking for and showed me several really good options. When I was interested in a car that was not availabl More

by Lacey1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jimmy Williams, Jonathon Loyd
Oct 12, 2017 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

October 11, 2017

Helpfull and very knowledgeable I had a great exsperiance at sunset Ford in Waterloo very helpful staff and abs very knowlagable I would recommend John Loyd to anyone great guy! More

by Russell16
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jimmy Williams, Jonathon Loyd
Oct 12, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

October 05, 2017

Great deal, friendly salespeople, beautiful vehicle Sunset Ford of Waterloo offered a great deal on a 2017 Ford F-150 pickup that we needed right away,as our 2011 was totalled by a deer. Darrell Dickens More

by Farmer guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams, Darrell Dickens
Oct 06, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! We are sorry to hear that you were in an accident, but happy that we could help get you back on the road in a new truck. it was such a pleasure having you here, come back and see us again!

September 30, 2017

Excellent Our experience was amazing with Sunset and of course with George! He is great and made our time soo easy and fast, thanks again guys for being so grea More

by Chelsey ramsdell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jimmy Williams
Oct 02, 2017 -

Sunset Ford of Waterloo responded

We aim for excellence, and we’re thrilled to hear that you had a fantastic experience with us here at Sunset Ford of Waterloo! Thank you for visiting us, our team is here for any future needs.

September 29, 2017

Top-Notch Experience I could not be happier with the service I received during my recent purchase of a 2016 Ford Escape from Sunset Ford in Waterloo, Illinois. George Schn More

by Janice Lynch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jimmy Williams
Sep 29, 2017 -

Sunset Ford of Waterloo responded

Hi Janice, thank you for your feedback! We’re happy to hear about your outstanding shopping experience with our team, and we can't thank you enough for your business. It was truly a pleasure working with you and we hope to have you back again. Enjoy your Escape!

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