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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

September 29, 2017

Top-Notch Experience I could not be happier with the service I received during my recent purchase of a 2016 Ford Escape from Sunset Ford in Waterloo, Illinois. George Schn More

by Janice Lynch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jimmy Williams
Sep 29, 2017 -

Sunset Ford of Waterloo responded

Hi Janice, thank you for your feedback! We’re happy to hear about your outstanding shopping experience with our team, and we can't thank you enough for your business. It was truly a pleasure working with you and we hope to have you back again. Enjoy your Escape!

September 24, 2017

Great Experience Great doing business here. We're repeat customers and are always greeted in a friendly manner by George Schneider. Also worked with Jimmy Williams, More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jimmy Williams
Sep 25, 2017 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. Our team always enjoys working with you and we look forward to helping you out in the future in any way we can. Thank you for choosing Sunset Ford of Waterloo!

September 23, 2017

A very pleasant experiance. My wife and I haven't purchased a new vehicle from a dealership since 1981. Reason? After buying two new vehicles we decided it wasn't worth the aggr More

by Back2Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jimmy Williams, Darrell Dickens
Sep 25, 2017 -

Sunset Ford of Waterloo responded

Hello and thank you so much for sharing this with us! Our team truly appreciated the opportunity to earn your business and we are so happy to hear that they provided you with the service you deserved. Our team wishes you m any happy miles, come back and see us again!

September 19, 2017

Excellent buying experience with Sunset Ford Waterloo George Schneider was great in looking for and finding the vehicle I was looking for. Added bonus is the lifetime unlimited power train warranty Sunset More

by Fordguy1954
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Sep 19, 2017 -

Sunset Ford of Waterloo responded

Thanks for the 5 stars and the feedback! It was such a pleasure working with you and we appreciate your business. Come back and see us again!

September 18, 2017

great doing business I had a very good experience. Met with Mike Rich the GM..He put me in the capable hands of salesman Joe Hill. Joe worked with me to get me in a truck More

by brian123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Jimmy Williams
Sep 19, 2017 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

September 09, 2017

2017 Ford Edge An easy buying experience. I felt the staff was honest in their dealings. A rebate came available that was not worked into the original deal. I rec More

by Robert Morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Jimmy Williams
Sep 11, 2017 -

Sunset Ford of Waterloo responded

We always encourage our employees to go above and beyond for our customers, and we’re so happy that our staff did just that! Thank you for choosing Sunset Ford of Waterloo, we hope to work with you again!

September 06, 2017

The Best George Schneider and Jimmy Williams made my Escape buying experience wonderful. Both were so helpful, explaining everything I needed to know. No press More

by dianecar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jimmy Williams
Sep 07, 2017 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review and congratulations on the purchase of your new Escape! Our team truly enjoyed working with you and we appreciate your recommendation. We wish you many happy miles and we hope to work with you again!

August 20, 2017

Great Experience Went to 3 other Dealers & they would not meet my price. I pass by Sunset Ford Waterloo every Tuesday to play golf & decided to stop in. With 45 minute More

by 1putt
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Jimmy Williams
Aug 21, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! It is wonderful to hear that our team provided you with outstanding service and helped you leave with a great truck. We appreciate you sharing your experience with others, and we can't thank you enough for the chance to earn your business. We wish you all the best, come back and see us!

August 16, 2017

Wonderful experience! I bought my 2015 Ford Escape here today. The transaction was quick and the staff (Brett, Dave, and Jimmy) were very friendly, helpful, and accommodati More

by Cris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave wideman, Brett Bergman, Jimmy Williams
Aug 16, 2017 -

Sunset Ford of Waterloo responded

We aim for excellence, and we’re thrilled to hear that you had a fantastic experience with us here at Sunset Ford of Waterloo! We hope to work with you again!

August 09, 2017

Excellent Dave was an excellent salesperson. He made sure we got exactly what we wanted. He will work for you! He went above and beyond to do what he could to s More

by The Morgans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams, David Wedemeyer
Aug 10, 2017 -

Sunset Ford of Waterloo responded

We always love hearing back from happy customers, and we couldn’t be more pleased to know that you had a great experience with us. We appreciate your business and referrals, and we hope to work with you again. Thank you for choosing Sunset Ford of Waterloo!

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