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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,898 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,898 reviews

January 23, 2018

Jon is great to work with We went in looking at a specific vehicle that we had found online. Jon was there to help us out throughout the process. Jon and the entire team at Sun More

by Adam13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Jimmy Williams, Jonathon Loyd
Jan 24, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team really enjoyed having you here and we can't thank you enough for your business. It is wonderful to hear that Jon provided you with the service you deserved and we wish you all the best. Welcome to our family, come back and see us again!

January 23, 2018

Best Sales experience with Jon I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Jon Loyd warmly gr More

by Jackie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jimmy Williams, Jonathon Loyd
Jan 24, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! We appreciate your business and we can't thank you enough for choosing to purchase a vehicle from us. We hope you enjoy it for years to come and we look forward to working with you in the future.

January 23, 2018

1/20 & 1/23 I bought my first car with you guys and just bought my second and you guys are great. You guys kept in contact with me. Made sure I had everything I n More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams, Jonathon Loyd
Jan 24, 2018 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals and repeat business. We look forward to helping you out in the future in any way we can.

January 21, 2018

great experience This was our first time at this dealership, the staff was friendly. Each one did a great job of answering all our question and explaining everything More

by 2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Justin Krueger, Jimmy Williams
Jan 22, 2018 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit. Welcome to our family!

January 19, 2018

2018 Raptor purchase Working with Joe Hill and Jimmy Williams was a true pleasure. I got an amazing vehicle, and they made the process so smooth. I will definitely be hea More

by RaptorTrav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Jimmy Williams
Jan 22, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding rating! It is wonderful to hear that both Joe and Jimmy provided you with the service you deserved. Our entire team enjoyed having you here and we can't thank you enough for giving us the chance to earn your business. We wish you all the best, come back and see us again.

January 16, 2018

Terrible customer service!!! I called to make a service appointment because my service engine light was on the soonest they could even see it was 2 weeks. When I said my daughter More

by CindyB12
Recommend Dealer
No
Employees Worked With
Justin Krueger
January 13, 2018

Great Experience The entire process of my purchase was the best experience I have ever had purchasing a vehicle. I knew what I wanted and made an appointment. No press More

by Dianna P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Williams
Jan 15, 2018 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! It is great to hear that our team made it as simple as possible for you and provided you with the service you deserved. We hope that you love your new vehicle and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

January 12, 2018

Jon was patient and went above and beyond expectations. It was my first time buying a new car and Jon was patient and informative through the whole process. He was professional and showed me features of my More

by Kaitlyn Rose Wirth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams, Jonathon Loyd
Jan 15, 2018 -

Sunset Ford of Waterloo responded

Congratulations on your first new car! Our team really enjoyed working with you and we are so happy to hear that Jon provided you with the top notch service you deserved. We wish you all the best and our team is here for any future needs. Welcome to the family!

January 09, 2018

Jon really took his time and went out of his way . Did an excellent job and went out of his way to help me. Thumbs up!!! He gave me a great deal at a great price. Thanks for the red bow. Wife loved it. More

by Tim Price
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams, Jonathon Loyd
Jan 10, 2018 -

Sunset Ford of Waterloo responded

We always encourage our employees to go above and beyond for our customers, and we’re so happy that our staff did just that! Thank you for your business. We hope you enjoy your new vehicle and we are here for any future needs!

January 03, 2018

I Keep Coming Back! I have previously bought 2 cars from Sunset in Waterloo. So after a recent car wreck, I needed a new vehicle. I began my search with Sunset's website More

by Beck78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Schneider, Jimmy Williams
Jan 04, 2018 -

Sunset Ford of Waterloo responded

We are so sorry to hear about your recent wreck! We know that purchasing a vehicle following an accident can be stressful, and we appreciate you giving us the chance to work with you again. We can't thank you enough for your loyalty and our team wishes you many happy, safe miles. Enjoy your new car!

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