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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

January 03, 2018

I Keep Coming Back! I have previously bought 2 cars from Sunset in Waterloo. So after a recent car wreck, I needed a new vehicle. I began my search with Sunset's website More

by Beck78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Schneider, Jimmy Williams
Jan 04, 2018 -

Sunset Ford of Waterloo responded

We are so sorry to hear about your recent wreck! We know that purchasing a vehicle following an accident can be stressful, and we appreciate you giving us the chance to work with you again. We can't thank you enough for your loyalty and our team wishes you many happy, safe miles. Enjoy your new car!

January 03, 2018

Bought a new car Haven't bought a new car in about 8 years, Joe Hill made it easy. From Joe's non-pressure to Jimmy Williams in finance great attitude it was an enjoya More

by dreuter618
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Williams
Jan 04, 2018 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

December 28, 2017

Purchased a 2017 Ford Fusion! My husband and I went in looking for a used vehicles and frankly had a pretty tight budget. Joe Hill was able to get us into a NEW vehicle for close More

by ABHOFFMAN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Williams
Dec 29, 2017 -

Sunset Ford of Waterloo responded

This is wonderful to hear! Our team can't thank you enough for the feedback and we are so pleased that Joe and Jimmy made your visit top notch. We appreciated the chance to earn your business and we hope to work with you again. Enjoy your new vehicle and welcome to our family!

December 28, 2017

Service after the sale I realized I was over due to get my car serviced and had a long trip coming up. When I called to get in I was told it would be 2 weeks, I wold be back More

by Forgetful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Dec 29, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! It is great to hear that our team took care of you and we look forward to working with you in the future.

December 28, 2017

New escape - great buying experience George and Mike made a nervous buyer feel at ease. My new escape is just what I wanted. I can't thank everyone enough how George put my mind at ease a More

by Jets2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Dec 29, 2017 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your new Escape! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time! Welcome to the family!

December 27, 2017

we were want to buy local the whole experience was great, joe was easy to talk with and how ford trucks is a valued choice. jimmy and mike made us feel like we all were family. More

by have truck will travel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Jimmy Williams
Dec 28, 2017 -

Sunset Ford of Waterloo responded

Congratulations on your new truck! Our team truly enjoyed having you here and we can't thank you enough for your business. We wish you many happy, safe miles, and we are here for any future needs. Let us know if there is anything we can do for you. Enjoy your truck!

December 21, 2017

2017 F-150 Was looking for a 2017 F150 to pull a future purchase travel trailer. When I spoke to George he was very helpful and knowledgeable especially when it More

by Dave 2017 F-150
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jimmy Williams
Dec 21, 2017 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

December 19, 2017

Awesome!! Was great experience dealing with this gentleman. He was very knowledgeable about the product and was very sharp on the technical side of setting thin More

by Kyzersosa74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Loyd
Dec 20, 2017 -

Sunset Ford of Waterloo responded

Thank you for sharing your visit with us! We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

December 13, 2017

Very happy with our service at Sunset Ford Joe was very prompt with getting back to us and pleasant to work with. We did not feel pressured at any point. It made the whole deal very comfortable More

by ERIN LIEFER
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Williams
Dec 14, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for the great review, Erin! It is wonderful to hear that Joe and our team made your visit here top notch, and we truly appreciated the chance to earn your business. We wish you all the best and we are here for any future needs. Come back and see us again!

December 07, 2017

Professionalism Thanks Joe for your patience and professionalism while we test drove multiple vehicles to find the one we wanted. With their knowledgeable and friendl More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Proctor, Mike Rich
Dec 11, 2017 -

Sunset Ford of Waterloo responded

Hi Kevin, thank you for your feedback! We’re happy to hear about your great experience with Joe and our team. We look forward to helping you out in the future!

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