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Sunset Ford of Waterloo
Waterloo, IL
1,898 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,898 reviews
February 03, 2018
Great buying experience This was the best buying experience of all time. Joe Hill , Mike Rich and Jim Williams are absolutely the A team. There is no reason to entertain any This was the best buying experience of all time. Joe Hill , Mike Rich and Jim Williams are absolutely the A team. There is no reason to entertain any other dealership. This is truly a one stop shop. Thanks for everything. More
by Bones truck
February 01, 2018
Excellent Experience Received excellent experience with Taylor Hoffman and Jim Williams in the purchase of a new Ford Taurus. Thank you so much for your knowledge and tim Received excellent experience with Taylor Hoffman and Jim Williams in the purchase of a new Ford Taurus. Thank you so much for your knowledge and time in the purchase of this car. More
by nancy61
Employees Worked With
Jimmy Williams, Taylor Hoffmann
February 01, 2018
Buying a new Ford Edge at Sunset Ford of Waterloo Joe and I had the best time at Sunset Ford of Waterloo today. We were treated with respect and enjoyed talking with everyone. Joe Hill made buying a n Joe and I had the best time at Sunset Ford of Waterloo today. We were treated with respect and enjoyed talking with everyone. Joe Hill made buying a new car fun. We will definitely come back and buy our next car from them. More
by janet
January 30, 2018
Taylor H was a great help I dealt with Taylor H. who was helpful in choosing my truck.Mike the sales manager worked to get the best deal possible.I had not ever dealt with deal I dealt with Taylor H. who was helpful in choosing my truck.Mike the sales manager worked to get the best deal possible.I had not ever dealt with dealership before More
by MICHAEL K MISSEY
Employees Worked With
Taylor Hoffmann
January 30, 2018
Great Experience Jon, did a great job of explaining everything to us and working with us on the purchase of our new car. He was very friendly and I would highly recomm Jon, did a great job of explaining everything to us and working with us on the purchase of our new car. He was very friendly and I would highly recommend Jon if you are looking to buy a new car. Thank you Jon!! More
by Andrea03
Employees Worked With
Jonathon Loyd
January 27, 2018
Great experience I have always dreaded buying a car because I don't like dealing with car salesman. Seems like you just get the run around all the time but this time w I have always dreaded buying a car because I don't like dealing with car salesman. Seems like you just get the run around all the time but this time was different. My sales person at Sunset Ford in Waterloo was Joe Hill and he was absolutely wonderful, he gave me a great deal , he explained everything how the car worked and it was definitely probably the best experience I have ever had buying a car. I would highly recommend Joe if you're looking for a good experience in buying a car More
by Adele Cowell
Employees Worked With
January 27, 2018
Fantastic service!! Joe Hill was very knowledgeable about the inventory available and went over all the options on serveral cars within our price range. Sunset Ford knows Joe Hill was very knowledgeable about the inventory available and went over all the options on serveral cars within our price range. Sunset Ford knows the power of the internet and how to price competitively. Negotiations were easy and fair. Mike and John were great too. We love our new Ford Fusion from Sunset Ford. We will be back again soon! More
by Ki
January 26, 2018
Quality buying experience Had my new car moved from stl in a day and Jon was great!!! Awesome person and would highly recommend him if you need a new car!! Had my new car moved from stl in a day and Jon was great!!! Awesome person and would highly recommend him if you need a new car!! More
by Catcooley
Employees Worked With
Jonathon Loyd
January 24, 2018
Excellent They gave me what I asked for and did not try to pressure me into a more expensive vehicle. The staff was very knowledgeable and helpful. They gave me what I asked for and did not try to pressure me into a more expensive vehicle. The staff was very knowledgeable and helpful. More
by aj
January 24, 2018
Very helpfull and friendly. Jon, kept his word and kept us in the loop of what was going on with our sale. Very knowledgeable, and reassuring. Ask for Jon. Jon, kept his word and kept us in the loop of what was going on with our sale. Very knowledgeable, and reassuring. Ask for Jon. More
by cdkmurp
Employees Worked With
Jimmy Williams, Jonathon Loyd
