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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,898 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,898 reviews

May 03, 2018

Great experience Joe was great, the experience was great, they had what I wanted to buy and made a good offer on my trade. Got the deal done in a couple hours. Thanks More

by rdcasey@totaltitanium.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Jon Rudisill, Jimmy Williams
May 04, 2018 -

Sunset Ford of Waterloo responded

Thank you for the great review and congratulations on your new car! Our team truly enjoyed working with you and we are so pleased to hear that they provided you with the service you deserved. We are here for any future needs. Enjoy your car!

May 01, 2018

Great dealership I’ve bought several vehicles from Sunset of Waterloo. I’ve always been treated fairly on the price of the trade in and the new car or truck. The sales More

by SteveF150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
May 02, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team truly appreciates your business and we can't thank you enough for the great feedback. It is always a pleasure working with you and we look forward to your next visit with us!

April 26, 2018

Amazing service and are there to work with you Went in a few thousand upside down, left there right side up. The financial team worked with me until I was right at the number I walked in wanting. More

by Wendi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Loyd
Apr 27, 2018 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

April 24, 2018

Awesome 2015 F150 with lifetime powertrain warranty Jonathon was extremely friendly and helpful during the entire sale and after. Couldn't ask for more from him. Sales manager Mike, helped us with a bra More

by Ecobeast 21MPG / 345 HP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Loyd
Apr 27, 2018 -

Sunset Ford of Waterloo responded

Thank you for the fantastic review! We are so happy to hear that Jonathon and the team provided you with the service you deserved. We appreciate your business and we hope to work with you again! Enjoy your truck!

April 24, 2018

Best bang for our buck We purchased a vehicle at Sunset Ford six months ago and return to purchase a second vehicle and had Jon as our salesman. He is an excellent person t More

by Haunah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Loyd
Apr 27, 2018 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review! Our team truly appreciates your repeat business and we are so proud to hear that Jon provided you with the service you deserved. Enjoy your vehicles, come back and see us again!

April 17, 2018

Couldn’t be happier! George Schneider, Mike Rich, and Jim Williams were all a great help for me buying my first vehicle from a dealership. I refused to by a vehicle from a More

by Clinte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Jimmy Williams
Apr 18, 2018 -

Sunset Ford of Waterloo responded

Thank you for the review and recommendation. It is wonderful to hear that our team provided you with the service you deserved and we appreciated the chance to earn your business. We look forward to a long relationship with you!

April 11, 2018

They made the purchase of my new vehicle easy. This is my first new car purchase in 25 years. Only the second new vehicle I have ever purchased. They made the process super easy and could not have More

by LWilde
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jimmy Williams
Apr 12, 2018 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo, we wish you all the best with your new car!

April 10, 2018

Wonderful Sales Experience Gerard, Jimmy & Mike were wonderful in the sales process. I really enjoyed dealing with Gerard & Jimmy....very professional and had a wonderful conve More

by Moody96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle in Scheduling , Mike Rich, Brad Middendorf, Jimmy Williams, Gerard Bulber, Chris Simshauser
Apr 12, 2018 -

Sunset Ford of Waterloo responded

Thank you for taking the time to provide us feedback on your recent visit. I am very sorry to hear about the miscommunication with our service appointment. It is always our goal to have our customers taken care of in a timely manner, so I apologize we mis coordinated your service visit, that certainly was not our intent. I would like the chance to speak with you. Due to your username I am unable to find you in our system. Please give me a call sometime at your convenience. Fixed Operations Manager, Justin Heutel at 314-467-1120. Again I apologize and hope to speak with you soon!

April 08, 2018

Amazing first time experience Great price!! Exceptional Service!! Love the guys at Waterloo Sunset Ford. I will definitely be a customer again!! Thank you Joe and Jimmy!! I got the More

by Gerri Mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Williams
Apr 09, 2018 -

Sunset Ford of Waterloo responded

Congratulations on your vehicle, Gerri! It was truly a pleasure working with you and we are so happy to hear that Joe and Jimmy provided you with the service you deserved. We wish you many happy miles and we are here for any future needs. Thank you for choosing Sunset Ford of Waterloo!

March 28, 2018

Excellent experience. Everyone was professional and great to work with. Mike Rich made things easy. Jimmy Williams was great. Gerard Bulber exceeded expectations. Great pla More

by Hanno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jimmy Williams, Gerard Bulber
Mar 29, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! We always encourage our employees to go above and beyond for our customers, and we’re so happy that our staff did just that. We hope to have the chance to work with you again!

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