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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

March 28, 2018

Excellent experience. Everyone was professional and great to work with. Mike Rich made things easy. Jimmy Williams was great. Gerard Bulber exceeded expectations. Great pla More

by Hanno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jimmy Williams, Gerard Bulber
Mar 29, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! We always encourage our employees to go above and beyond for our customers, and we’re so happy that our staff did just that. We hope to have the chance to work with you again!

March 20, 2018

2018 Ford Escape I had not purchased a new vehicle in a number of years, My experience with both the sales person (George) and the finance gentleman (Jimmy) was a Posi More

by C Horn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jimmy Williams
Mar 21, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and recommendation! Our team appreciated the chance to earn your business, and we are so happy to hear that George and Jimmy provided you with the service you deserved. We wish you all the best and we look forward to your next visit. Welcome to our family!

March 16, 2018

Great service. We had a very positive experience buying from Sunset Ford. Salesman was Joe Hill he was excellent and very knowledgeable. Mike Rich also excellent More

by Sandy Beq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Mar 16, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! It is wonderful to hear that Joe and Mike provided you with outstanding service. We can't thank you enough for your business and we wish you all the best. Welcome to our family, come back and see us!

March 16, 2018

New Truck Having purchased many vehicles I must say that working with Joe Hill and Mike Rich was very easy and enjoyable. Most definitely will recommend these More

by LeoS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Mar 19, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! It was truly a pleasure having you here and we are so happy to hear that Joe and Mike provided you with the service you deserved. We look forward to working with you in the future.

March 06, 2018

New F-150 This buying experience was seamless. No pressure, everyone was professional, nice and fun. I wouldn’t hesitate to recommend Sunset Ford in Waterloo More

by B Rolland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Jimmy Williams
Mar 07, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! We are so happy to hear that you had the buying experience you deserved and we can't thank you enough for giving us the chance to earn your business. We truly value you and we are here for any future needs. Come back and see us again!

March 02, 2018

Excellent service and professionalism. Joe Hill provided excellent customer service while purchasing our new car. He thoroughly explained all features of the vehicle ahead of time, was will More

by Gchorma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2018 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Our team appreciated the chance to earn your business and we hope to have the chance to work with you again. Thank you for choosing Sunset Ford of Waterloo!

February 19, 2018

Excellent customer service!! I was in for service for my Ford Escape. I was having trouble connecting my phone to Ford Sync. I asked salesman Joe Hill for his assistance Joe immed More

by Jeanne Idoux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! We are very lucky to have team members like Joe who work diligently to ensure that our customers are 100% satisfied. We truly appreciate your business and we are here for any future needs!

February 13, 2018

My best experience ever purchasing a vehicle. Had I known that Sunset Ford had a dealership in Waterloo I would have bought my first F150 there, a lesson learned. Mr. George Schneider and Mr. Jim More

by Rick SgtMaj USMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jimmy Williams
Feb 14, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team really enjoyed having you here and we can't thank you enough for giving us the chance to earn your business. We wish you many happy miles in your new vehicle and we look forward to having you back again!

February 08, 2018

My experience with Sunset Ford Waterloo I had such a good experience Saturday purchasing my new Escape with George and Jim. They helped me so much. This was my 1st purchase by myself and mad More

by Joni Evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jimmy Williams
Feb 09, 2018 -

Sunset Ford of Waterloo responded

Congratulations on your new vehicle! Our team really enjoyed having you here, and we are so happy to hear that you enjoyed working with George and Jimmy. We appreciate you giving us the chance to earn your business, and we hope you enjoy your new vehicle for many years.

February 06, 2018

Amazing! Joe at Sunset ford Waterloo went above and beyond for my car buying experience. He made sure everything was taken care of for me and I could not be ha More

by Brittany A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Williams
Feb 07, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! It is wonderful to hear that Joe and Jimmy provided you with the service you deserved and we can't thank you enough for giving us the chance to earn your business. Welcome to our family, we look forward to helping you out in the future in any way we can!

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