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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

June 18, 2018

2018 Ford Flex Purchased my sixth vehicle from Sunset Ford in Waterloo, and every time I've been treated with respect and like family. Everyone was good to work wit More

by smkarban
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Williams, Ryan Neighbors
Jun 19, 2018 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals and repeat business. We look forward to helping you out in the future in any way we can.

June 07, 2018

Good experience Joe helped us get to another location to test drive the vehicle we initially were interested in when arriving. He was helpful and worked with us! That More

by ErikaP24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Brittany Zika
Jun 08, 2018 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

June 02, 2018

Bmurr Another great vehicle buying experience with George Schneider, Pete Heutel, and Jim Williams. The entire staff at Sunset Waterloo appreciate their cus More

by bomurrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Schneider, Jimmy Williams
Jun 04, 2018 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experience with us. Our team always enjoys working with you. We hope you’ll share your experience with others, and we look forward to your next visit! Enjoy your new vehicle!

June 01, 2018

2005 Ford Tarus I was looking for A car for my 17 year old son. We looked at several cars and took a few to our family mechanic. All of the other dealerships said ou More

by Howla48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2018 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! Our team takes great pride in being honest and trustworthy, and we are so happy to hear that Joe did just that for you. We hope you enjoy your vehicle for many years, let us know if you have any future needs!

May 20, 2018

Excellent experience I started my search online and searched several dealerships looking for a few specific wants for my F250. Not only did Sunset have the exact truck I More

by Jer F250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jimmy Williams, Jonathon Loyd
May 21, 2018 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

May 19, 2018

New Fusion Jon was a very helpful and knowledgeable salesmen. He was highly educated on the car that I was looking to purchase, and did his very best to get me a More

by Zb3124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jimmy Williams, Jonathon Loyd
May 21, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team truly enjoyed working with you and we can't thank you enough for giving us the chance to earn your business. We hope you enjoy your vehicle for many years and we are here for any future needs. Welcome to the family!

May 14, 2018

SUV DREAM I have wanted the Escape after my granddaughter purchased one....I have always wanted an SUV but didn’t think I could afford one...this was the BEST d More

by Redbudpops
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Williams
May 15, 2018 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review and congratulations on your new Escape! Our team truly enjoyed working with you and we are so pleased to hear that Joe and Jimmy made your visit outstanding. We hope you enjoy your vehicle for many years, come back and see us!

May 12, 2018

Fantastic! One of the best car buying experiences I’ve ever had. Joe was great to work with and got us into a new truck. Very pleased with my experience. More

by 81jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Jimmy Williams
May 14, 2018 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your truck! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

May 11, 2018

Nice buying experience My 2nd purchase from sunset ford Waterloo. Was very pleased with my purchase. Both salesmen Jon and Joe were friendly and helpful. when picking up m More

by Ishqqt2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Jonathon Loyd
May 14, 2018 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals and repeat business. We look forward to helping you out in the future in any way we can. Enjoy your new car!

May 08, 2018

Great, hardworking people looking to make the customer happy I would like to Thank Joe Hill, Jimmy and Mike for a great buying experience. This now makes the 3rd automobile I have bought from the Sunset Ford fa More

by Denny6614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Jimmy Williams
May 09, 2018 -

Sunset Ford of Waterloo responded

Hello Dennis and thank you so much for the feedback! We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

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