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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,899 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,899 reviews

August 22, 2018

New purchase Salesman was friendly and knowledgeable Finance Bill was very pleasant The whole experience was pleasant All paperwork and subsequent vehicle tur More

by Hiker
Recommend Dealer
Yes
Employees Worked With
Aug 23, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We appreciate your business, and we look forward to a long relationship with you!

August 20, 2018

Refreshingly Easy! Paul did his homework and gave me good advice. It didn't take much negotiating for me to drive home happy with the car (and color!) I really wanted. More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Paul Carrera
Aug 21, 2018 -

Sunset Ford of Waterloo responded

We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!

August 09, 2018

Wonderful new car purchase w George Schneider and Joe Hill Our family had just experienced a no fault car accident that totaled our car. George and Joe took such great care of us and made a difficult situation More

by M.MLeonard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Schneider, Mike Rich
Aug 10, 2018 -

Sunset Ford of Waterloo responded

We are so sorry to hear about your accident! Our team knows how hard it can be to car search after that, and we are happy to hear that they helped make this as simple as possible. Thank you for giving us the chance to work with you! Enjoy your vehicle and let us know if there is anything more we can do for you!

August 07, 2018

George and Sunset: great experience! As ususal, Sunset was great to work with, and George Schneider helped make the process efficient and satisfying. I felt good about the negotiating pro More

by Connie L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider
Aug 08, 2018 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

August 04, 2018

Awesome Experience We purchased a Ford F-250 at Sunset Ford of Waterloo. We had an awesome salesman, Joe, and a really spectacular finance guy, Mike. We definitely recom More

by 4ng13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2018 -

Sunset Ford of Waterloo responded

Congratulations on your truck! It was truly a pleasure having you here, and we can't thank you enough for giving us the chance to work with you. Our team enjoyed working with you, and we wish you all the best. Enjoy your truck and come back and see us!

July 31, 2018

Very good buying experience The overall purchase of my used vehicle went as smooth as it could. The salesman was very helpful with getting the vehicle from the St. Louis store t More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2018 -

Sunset Ford of Waterloo responded

John, thank you for sharing your experience! We are happy to hear you enjoyed working with our team. We hope to see you again in the future! Enjoy your new car!

July 29, 2018

Friendly and Helpful Experience Ryan and Mike really made me feel good about my experience. Very friendly and helpful with breaking down everything so I could really understand. Will More

by StephFox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Ryan Neighbors
Jul 30, 2018 -

Sunset Ford of Waterloo responded

Thanks for the five stars! We're glad you enjoyed working with Ryan and Mike! We're proud to have them as a part of our team. we look forward to your next visit!

July 28, 2018

Great buying experience My new Ford Edge buying experience at Waterloo Sunset Ford was great. No hassles, great selection and very courteous employees! I recommend them for More

by SD2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Ryan Neighbors
Jul 30, 2018 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals. We look forward to helping you out in the future in any way we can, especially if it's washing that new Edge of yours!

July 27, 2018

Amazing They go the extra mile to insure you are satisfied with your vehicle and your price point. This is my second new vehicle from sunset ford in waterloo More

by Sparky91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Schneider, Mike Rich
Jul 27, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the great review, and congratulations on your newest vehicle. Our team truly enjoyed working with you, and we can't thank you enough for your repeat business. We are here for any future needs, come back and see us again!

July 18, 2018

Great George was great as always. Quoted me a price and that's what is was. Always get top dollar for our trade. Take time out to explain all aspects of the More

by ricksandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Jul 19, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! We are very lucky to have George on our team, and we are so happy to hear that you had an awesome experience with him. Our team truly enjoyed working with you, and we appreciate your recommendation and business. We wish you all the best, come back and see us!

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