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Sunset Ford of Waterloo
Waterloo, IL
1,900 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,900 reviews
October 03, 2018
Quality Customer Service We recently purchased our first Ford with Kyle Brewer at Sunset Ford in Waterloo. He provided us exceptional customer service and would recommend anyo We recently purchased our first Ford with Kyle Brewer at Sunset Ford in Waterloo. He provided us exceptional customer service and would recommend anyone searching for a car to come see him! Could not have had a better car buying experience! More
by JohnW
Employees Worked With
October 02, 2018
Nice friendly sales man Salesman was friendly and pleasant to work with . He took the time to explain everything to us . He was knowledgeable about everything we asked about Salesman was friendly and pleasant to work with . He took the time to explain everything to us . He was knowledgeable about everything we asked about . More
by Sampson
Employees Worked With
September 24, 2018
Awesome Salesman!!! Bought a new Ford Explorer from Kyle today and it was a great experience. He was able to answer all of our questions and made sure we got the best de Bought a new Ford Explorer from Kyle today and it was a great experience. He was able to answer all of our questions and made sure we got the best deal possible. Very friendly and easy to talk to. Felt no pressure during the whole process. Will definitely come back when it is time to purchase our next vehicle! More
by dmc
Employees Worked With
September 21, 2018
Outstanding Customer Service Our salesman, Kyle, was extremely helpful, easy to talk to, and not pushy at all. We would highly recommend going to Sunset Ford in Waterloo. Our salesman, Kyle, was extremely helpful, easy to talk to, and not pushy at all. We would highly recommend going to Sunset Ford in Waterloo. More
by alycia1201
Employees Worked With
September 15, 2018
Sunset Ford Waterloo doesn’t disappoint I contacted George Schneider about upgrading com a F-150 tp a F-250. I was t even sure it was possible, it George and the Sunset team made it happen. I contacted George Schneider about upgrading com a F-150 tp a F-250. I was t even sure it was possible, it George and the Sunset team made it happen. They offered an excellent deal, and made the process smooth and frustration free. This is my third truck I e bought from Sunset at Waterloo, when it’s time for #4, I’ll be back. And looking for George Schneider - a great salesman, and. no pressure tactics. Just a great atmosphere to buy a vehicle. More
by Ford truck enthusiast
September 14, 2018
Great!!! This is our second vehicle purchased from Sunset Ford in Waterloo and we could not be more pleased. Sales and service is top notch. They don't press This is our second vehicle purchased from Sunset Ford in Waterloo and we could not be more pleased. Sales and service is top notch. They don't pressure you into anything and are very accommodating to make sure you get exactly what you want. I highly suggest trying this place first! More
by T Daws
September 13, 2018
Above and beyound I bought a Used Ford F150 from Sunset Ford in Waterloo. I am very happy with my purchase and the value. I had Ryan as my sales person and Bill helped I bought a Used Ford F150 from Sunset Ford in Waterloo. I am very happy with my purchase and the value. I had Ryan as my sales person and Bill helped with the financing. All around everyone was GREAT. They stayed late to help me and worked with me one on one. They explained everything to me in detail and made sure I was informed every step of the way. This is the best car buying experience I have had. I will be back to make future purchases. More
by Shaun
September 11, 2018
Nissan Rogue Buying local, close for service & free car washes. I can drop off before work for service & if I need a ride they will pick me up. Buying local, close for service & free car washes. I can drop off before work for service & if I need a ride they will pick me up. More
by Jan
September 11, 2018
Don't trust them don't leave anything in your trade in because it will disappear and when you go to retrieve it they call you a liar (mike rich) don't leave anything in your trade in because it will disappear and when you go to retrieve it they call you a liar (mike rich) More
by ford lovers
Employees Worked With
Mike Rich
September 09, 2018
Bad experience Will not recommend this dealer to anyone. Mike the manager was rude and they would not fill my truck with gas before I left, I will not go back. Will not recommend this dealer to anyone. Mike the manager was rude and they would not fill my truck with gas before I left, I will not go back. More
by Eliotmoen1!
