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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,900 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,900 reviews

October 27, 2018

WOW Great SUV I just took delivery of a 2018 Expedition Platinum Max from Sunset Ford in Waterloo Il.All I can say about the vehicle is WOW. I'm 82 years old and ha More

by Bitchen Ride
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Oct 29, 2018 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do, and we'll see you next time!

October 24, 2018

Above & beyond Waterloo's Sunset Ford went above and beyond to help us purchase our 2018 Ford Escape. Bob Hill is awesome. His knowledge, timeliness, patience & pe More

by Happy Escape owner
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2018 -

Sunset Ford of Waterloo responded

We always encourage our employees to go above and beyond for our customers, and we’re so happy that our staff did just that! Thank you so much for giving us the chance to work with you, we hope to have you back again. Enjoy!

October 23, 2018

Sunset Saves the Day! We unexpectedly had to purchase a car in a short amount of time. Mr. Joe Hill worked deligently to find us something and he came through for us! He m More

by Fordgal,Jamie67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share your experience with us. We know car buying can be stressful, so we are very happy to hear that Joe and the team made it as simple as possible for you. Our team wishes you all the best, and we are here for any future needs. Come back and see us again!

October 21, 2018

Great experience My wife and I found a used vehicle at this dealership and Joe Hill was very friendly, knowledgeable, and great to work with through the sales process. More

by Mark0572
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2018 -

Sunset Ford of Waterloo responded

We appreciate your business and we look forward to a long relationship with you!

October 20, 2018

Great trade offer, even better deal on new 2018 F150 Joe and Mike really took thier time to find what we wanted. And didn't try and steer us to something we didn't want. More

by Ohtxcouple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Oct 22, 2018 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

October 18, 2018

Good experience at Sunset Ford Ryan is very knowledgeable in the options and capability of the Ford truck line at Sunset Ford in Waterloo IL. He was polite, respectful, or considera More

by Jeff G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Neighbors
Oct 19, 2018 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

October 13, 2018

Dealer ratings Great service, gave us a good deal on trade in. Straight forward service. I would recommend Joe. Contact him for a deal. He'll help you out. More

by Me
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Oct 15, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

October 11, 2018

Excellent dealer and sales team! We worked with Kyle Brewer and Mike Rich. Both were excellent and made the deal very easy. We traveled quite a distance to buy the truck we wanted, More

by JeffsF350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Oct 12, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! We truly appreciate the positive feedback on your experience with us. It was a pleasure having you here, and our team hopes to have the chance to work with you again!

October 10, 2018

Another Great Buying Experience at Sunset Ford in Waterloo I have been a fan of Sunset Ford in Waterloo for over 6 years since we bought our 2012 Focus there. We recently bought a 2015 F150 and, once again, t More

by Doug G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Brad Middendorf
Oct 11, 2018 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service, and we truly appreciate your repeat business. Thanks again for choosing us and we hope to see you again next time!

October 03, 2018

Fast, efficient and Best prices HANDS DOWN We had an unexpected car accident and our vehicle was totaled. We had 3 days to find a car that fit our needs for our large family. Ford expeditions a More

by malibu06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Oct 04, 2018 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do, and we'll see you next time!

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