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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,900 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,900 reviews

November 22, 2018

Great Experience Kyle was great to deal with, very upfront and friendly throughout the buying process. Buying experience was fast and they really went the extra mile More

by KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Nov 26, 2018 -

Sunset Ford of Waterloo responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

November 19, 2018

Hassle Free Sales Went looking for a car for my college aged son, and weren't exactly sure what we wanted, but we did know our price range before stopping at the lot. More

by BeckyD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Sunset Ford of Waterloo responded

Hey Becky, this is great to hear! It is always our goal to help our customers find the right car, and we are so happy to hear that our team was able to just do that for your son. We wish him many safe, miles! Thank you for choosing Sunset Ford of Waterloo!

November 16, 2018

Salesman Clint Erlinger We purchased a used vehicle from Sunset. Our salesman, Clint, was very helpful and informative. He answered our questions and was very polite. We hav More

by lerlinger64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Erlinger
Nov 19, 2018 -

Sunset Ford of Waterloo responded

Hello and thank you for the outstanding review! We are so happy to hear that Clint provided you with the top-notch service you deserved and helped you find the perfect vehicle. We truly appreciated the opportunity to earn your business, and we are here for any future needs. Thank you for choosing Sunset Ford of Waterloo!

November 13, 2018

Had a awesome experience Had a great first time buying a new car. Sunset Ford is a place I would recommend for there awesome customer service friendly environment. Ryan helped More

by Chris2345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Ryan Neighbors
Nov 13, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the great review, and congratulations on your first car! We truly appreciated the chance to earn your business, and we are so happy to hear that Ryan and the team made your visit top-notch. We wish you many happy, safe miles, come back and see us again! Welcome to the Sunset Ford Family!

November 11, 2018

Great service and very fast Ryan was a great salesman who provided a lot of beneficial information during our purchase. It was the quickest purchase I've dealt with in a dealers More

by bschaefer24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Ryan Neighbors
Nov 12, 2018 -

Sunset Ford of Waterloo responded

Thanks so much for the fantastic review, and more importantly, thanks for coming to us for the purchase of your vehicle! It is great to hear that our team provided you with the service you deserved, and we hope that you love your vehicle and enjoy it to the fullest. Please let us know if there is anything more that we can do, and we'll see you next time!

November 09, 2018

Honest and works hard to satisfy Joe and Mike did a great job finding me what I wanted. They worked with me and I felt I received a good deal. Good natured and easy to work with. More

by dfeldker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Nov 12, 2018 -

Sunset Ford of Waterloo responded

This is wonderful to hear! Our team truly enjoyed having you here, and we are so pleased to know that they made your visit top-notch. Thank you for choosing Sunset Ford of Waterloo, please come back and see us!

November 05, 2018

Sunset Ford Waterloo Recommended Highly My wife Michelle and I recently purchased a new Escape, this is the 4th new vehicle I have purchased from Sunset since 2005, all were positive experie More

by Lectrician
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Nov 06, 2018 -

Sunset Ford of Waterloo responded

We aim to build long-term relationships with our customers, and we’re very pleased to know that we’ve had the opportunity to work with you on several different occasions. Thank you for giving us the chance to earn your business, and congratulations on your newest purchase. We look forward to a long relationship with you, come back and see us!

November 02, 2018

Great Joe hill great salesman took care of us found me a truck the same day had it cleaned up gas filled up also show me how everything worked on the truck More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2018 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo, our team is here for any future needs!

October 31, 2018

Recent purchase We found a car on the internet that we were interested in. Sunset did a good job working with the other dealer and making sure the car was everything More

by waterloo14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit! Enjoy your vehicle!

October 30, 2018

Sunset Very friendly easy to work with on making a deal. Known the dealership for years have never had a bad experience dealing with them on new or used vehi More

by RichardE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2018 -

Sunset Ford of Waterloo responded

This is wonderful to hear! Our team always enjoys working with you, and we can't thank you enough for giving us the chance to earn your business. We are here for any future needs, come back and see us!

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