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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,900 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,900 reviews

January 16, 2019

No pressure buying I was looking for a good used truck, low mileage and around $30. I checked several other dealers but nothing in the mileage and price I was looking f More

by maxall2good
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Erlinger, Eric Horn
Jan 17, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and kind words! Our team enjoyed having you here, and we were so happy to hear that we could help you find the perfect vehicle. We wish you many happy, safe miles and our team is here for any future needs. Welcome to the Sunset Ford of Waterloo family!

January 16, 2019

Easiest sale and best deal ever! Joe Hill was our salesman and this was one of the easiest car purchases I have ever made. Bill Rolufs was the finance person and we finished the entir More

by Escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2019 -

Sunset Ford of Waterloo responded

Congratulations on your new vehicle! Our team truly appreciated the chance to earn your business, and we can't thank you enough for your recommendation. It is great to hear that you received the excellent service you deserved, and we hope to have the opportunity to work with you again. Enjoy, come back and see us again!

January 15, 2019

Sunset great review we had Great service, fantastic pricing and the deal was completed so quickly. Eric, Bob, and Clint did a great job. we highly recommend Sunset Ford! More

by Marc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Erlinger, Eric Horn
Jan 16, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

January 14, 2019

Eric Our Car Guy We have worked with Eric with buying our last 5 vehicles. We have always been extremely pleased with the quality and the price of the vehicles we hav More

by Diana Voegele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Erlinger, Eric Horn
Jan 15, 2019 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your recommendation and repeat business. We look forward to helping you out in the future in any way we can.

January 12, 2019

Great experience. Excellent customer service Great service, very helpful and worked with me. Within my financial limits. First time I haven’t left a new car buying experience feeling disappoint More

by Sarah2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Jan 14, 2019 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! We are so happy to hear that our team provided you with the service you deserved and helped you have a 5-star visit. Thank you so much for choosing Sunset Ford of Waterloo!

January 04, 2019

Great experience Gave Joe Hill our list of wants for a truck and he delivered fast and friendly. Didnt feel pressured. And he explained all of the options and helped w More

by Netsy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2019 -

Sunset Ford of Waterloo responded

Congratulations on your new vehicle! It is great to hear that Joe helped you find the perfect one, and we appreciate you giving us the chance to earn your business. We hope to work with you again!

January 03, 2019

Great service. Thanks for the great service. My husband and I appreciate a salesman with a sense of humor. We will definately consider this dealer for our next purch More

by Cmayberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2019 -

Sunset Ford of Waterloo responded

Thank you for taking the time to leave us a great review and positive feedback for our team! It was truly a pleasure having you and your husband here, and we hope to have the chance to work with you again. Thank you for choosing Sunset Ford of Waterloo!

January 03, 2019

nice guy Friendly staff with good personalities. Did not feel rushed into anything. Fair prices. nice clean dealership in a good location. Will be coming back More

by Eric Mayberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2019 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do, and we'll see you next time!

December 20, 2018

We were looking for something different. We were looking for a different truck and Joe was helpful in finding what we were looking for. The dealership was very clean. Just purchased the tru More

by Ford For Life
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Dec 21, 2018 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

December 18, 2018

2016 Ford Fusion Nice and friendly salesmen, not pushy. Clean dealership, Ryan Neighbors was very helpful and patient in answering our questions and helping us purch More

by Judy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Ryan Neighbors
Dec 19, 2018 -

Sunset Ford of Waterloo responded

We appreciate your feedback, Judy, and we can't thank you enough for giving our team the chance to earn your business! It is great to hear that our team took such great care of you and we hope to see you here again! Enjoy your vehicle!

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