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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

December 13, 2018

2012 Ford fusion I purchased. WAS VERY VERY HAPPY WITH THE SERVICE I RECEIVED FROM CLINT ERLINGER. WOULD DO AGAIN AND WILL RECOMMEND . MERRY CHRISTMAS TO ALL. WILL DEFINATELY RECOM More

by Patrica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Erlinger, Bill Rolufs, Mike Rich, Mike Rich, Clint Erlinger
Dec 14, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation, Patrice! It was an absolute pleasure working with you, and we can't thank you enough for giving us the chance to earn your business. We are here for any future needs, come back and see us again!

December 11, 2018

Great car buying experience This is the third car that we bought at Sunset Working with Joe Hill was very pleasant experience we told him what we wanted and he came through More

by MarieReno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Sunset Ford of Waterloo responded

Hello MarieReno, and thank you for the great rating! We really appreciate your feedback! It is great to hear our team took such great care of you! We hope to see you here again!

December 04, 2018

Joe Hill deserves a raise and promotion! Joe exemplified ideal customer service; he turned my car hunt into a pleasant experience and always kept his word. He was easy to work with and quite More

by ELS
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2018 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

December 04, 2018

Painless experience Clint was incredibly accommodating. He answered every question we asked. This was by far one of the easiest and fastest car buying experiences of my l More

by Chris Bradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Erlinger
Dec 05, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding rating, Chris! Our team truly appreciates the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

December 01, 2018

Great experience Found 2 trucks we liked online that were at the stl store and they brought them over to the Waterloo store for us to see. Kyle was ready for us to dri More

by Michelle435
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and recommendation, and congratulations on your truck! It is always our goal to make the car buying a simple, stress-free process. Our team wishes you all the best, and we hope to work with you again!

November 29, 2018

I highly recommend Joe Hill at Sunset Ford Waterloo. He keeps apprised of all the latest automotive technology and he is an easy to work with, as well as knowledgeable, sales professional. More

by Ellen E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Middendorf
Nov 30, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! It is wonderful to hear that Joe and the team provided you with the service you deserved, and we can't thank you enough for your business. We look forward to working with you in the future.

November 28, 2018

Great buying experience at Sunset Worked with Joe Hill on the purchase of a used car. It was a very pleasant car buying experience. No pressure easy to work with and a great deal on a More

by Moehrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

November 26, 2018

Excellent service beyond expectations! Most recently I needed to replace an owners manual and when I contacted Debbie Menard she immediately researched the one that I needed and ordered i More

by Leopold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! We are so happy to hear that Debbie was able to help you, and we appreciate your business. Please let us know if there is anything more we can do for you!

November 23, 2018

HANDS DOWN THE BEST! Just bought a new car from SUNSET and absolutely love it. My salesman Clint was great and very informative. The very few things he did not know the an More

by Melissa Boring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Erlinger
Nov 26, 2018 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

November 22, 2018

Great Experience Kyle was great to deal with, very upfront and friendly throughout the buying process. Buying experience was fast and they really went the extra mile More

by KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Nov 26, 2018 -

Sunset Ford of Waterloo responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

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