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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,954 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,954 reviews

July 29, 2019

great experience Julian was very nice, helpful and professional. He made sure all of my questions were answered. Highly recommend Julian if you are looking to buy a ve More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Henson
Jul 30, 2019 -

Sunset Ford of Waterloo responded

Thank you for the review and recommendation, Jake. It was wonderful having you here, and we appreciate your business!

July 29, 2019

Satisfied I was in the market for a Superduty truck. I was referred to Sunset Ford by my relatives Mike and Kris Massey and to work with Joe Hill as they have p More

by jmassey83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Springer
Jul 30, 2019 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

July 15, 2019

The Best Experience Ever When Purchasing a Car Joe Hill was a very experienced salesman and answered all our questions and concerns with complete and thorough answers. There were no hidden charges More

by lindandler58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2019 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

July 13, 2019

Easy breasy! Friendly... listened to what I wanted. Wasn't the "pushy" salesman type. Professional but laid back. Easy to talk to. I will definately be going back More

by Hagar13
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

Sunset Ford of Waterloo responded

This is great to hear! It is always our goal to help our customers find what fits their needs and budget, and we are so proud to know our team did just that. Our team truly appreciated the chance to earn your business, and we wish you all the best. Welcome to the family!

July 12, 2019

Great experience I have been vary pleased with all points of contact. Simply put great people focused on their customers . I look forward to dealing with sunset again More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Middendorf, Julian Henson
Jul 15, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful rating and positive feedback! Thank you for choosing Sunset Ford of Waterloo, we hope to work with you again!

July 09, 2019

Double Deal We went in to trade in my wife's Enclave for a Ford SUV. Kyle was very helpful with the deal and helped us find exactly what she needed. I little ol More

by jjsr111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2019 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

July 07, 2019

Looking for hard to find truck Joe Hill at Sunset Ford did an amazing job. He was very thorough and attentive. I would and will most definitely recommend him to family and friends!! More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2019 -

Sunset Ford of Waterloo responded

Hi Ken, and thank you for the wonderful review and recommendation! We are very lucky to have Joe on our team, and we are proud to know that he made your experience top-notch. Thank you for choosing Sunset Ford of Waterloo, we are here for any future needs!

July 05, 2019

Great Service My salesman Joe was great to work with! The whole place is pretty great! Definitely recommend Sunset Ford! I’ll be back when it’s time for my wife to More

by Bonez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2019 -

Sunset Ford of Waterloo responded

Thank you for the review and recommendation. We appreciate your business!

June 29, 2019

Buying a new car CAN be a pleasant experience. Sunset Ford is all about the customer. It was the best experience I have ever had when buying a car. I'm getting "up there" in years, and have bough More

by Lookin' for a new car
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Springer
Jul 02, 2019 -

Sunset Ford of Waterloo responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

June 29, 2019

Upgraded our ford F150 When we decided to upgrade our Ford F-150 we decided to check out Sunset Ford in Waterloo since our daughter had recently moved there, Julian Henson a More

by 8cboys
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Springer, Julian Henson
Jul 02, 2019 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals. We look forward to helping you out in the future in any way we can.

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