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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,900 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,900 reviews

April 09, 2019

Great salesman & dealership I was completely satisfied with the entire purchase process. Kyle was great to work with. No pressure. Answered all of my questions. He was very knowl More

by KWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2019 -

Sunset Ford of Waterloo responded

Thank you for choosing Sunset Ford of Waterloo, we appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!

April 08, 2019

Great Experience Looking for a specific model with certain options, and they found our car for us in a different state! A pleasure to work with, and kept us up to date More

by Norm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Springer
Apr 09, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and recommendations! We truly appreciate you giving our team the chance to work with you, and we are happy to hear that Joe and the team helped you find the perfect vehicle. Our team wishes you many happy miles, and we are here for any future needs, come back and see us!

April 08, 2019

exselent joe was easy to work with . made my deal very enjoyable I came away satisfied completely satisfied with the deal that we made I will buy my next car More

by art.stjoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2019 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

April 02, 2019

Great experience We had great service while being here. Everyone was friendly. Joe was very helpful. We are completely satisfied with our new ride. Highly recommend Jo More

by abkj123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

March 30, 2019

Friendly dealership We were just looking for Escapes, just recently purchased a Ford Fusion and liked it but prefer being up in the air a little more. You know the older More

by MLBDLB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Erlinger
Apr 01, 2019 -

Sunset Ford of Waterloo responded

Congratulations on your new vehicle! We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

March 24, 2019

Amazing Salesman! I had looked for a truck for 4 months and was all but done with dealership's and the vulture sales routine. I'm from Missouri and decided to cross the More

by TJohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

March 21, 2019

Sunset Ford Waterloo IL Just purchased a Ford Super Duty from Sunset Ford in Waterloo, IL where we worked with Kyle Brewer. The entire experience was highly professional and More

by Dean
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Rolufs, Clint Erlinger, Donna Gravagna
Mar 22, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! We are very happy to know you left our dealership satisfied with your purchase and shopping experience. We appreciate your business, and we would love to work with you again.

March 20, 2019

Repeat Customer We bought a Ford Escape previously from Sunset in Waterloo. When time came to purchase another vehicle, we came back Sunset. Clint was awesome to work More

by Escaperepeat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Erlinger
Mar 21, 2019 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

March 20, 2019

Great experience This is the 2nd car I have purchased at Sunset in Waterloo. Kyle Brewer did a great job. Answered all our questions and walked us tbrough all the ste More

by VICKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2019 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

March 12, 2019

Clint Erlinger didn’t try and talk us into a vehicle we weren’t interested in. In fact he showed us one that we liked better. We drove away with a 2018 off the show More

by Eco blue
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Erlinger
Mar 13, 2019 -

Sunset Ford of Waterloo responded

Congratulations on the purchase of your new vehicle! We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

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