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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

February 08, 2019

Awesome experience Salesman Kyle Brewer was great! Finance guy Mike Rich (man of many hats for the job) was great!!! Never expected to drive away with a new truck, but t More

by Jaca91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Feb 11, 2019 -

Sunset Ford of Waterloo responded

Congratulations on your new truck! We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

February 02, 2019

Great car, great value, great service We just purchased a car from Ryan Neighbors at Sunset and I’m highly satisfied. It was exactly what we are looking for, at the right price, and I love More

by JenM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Neighbors
Feb 04, 2019 -

Sunset Ford of Waterloo responded

Hello Jen, and thank you so much for your kind words and recommendation! It was truly a pleasure having you here, and we look forward to working with you in the future. Thank you for choosing Sunset Ford!

January 31, 2019

Im a first time buyer I wanted to purchase a car so I did my search on my favorite suv a FORD ESCAPE. I came across SUNSET FORD OF WATERLOO so My boyfriend (steven) and I More

by Jerri O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Neighbors
Feb 01, 2019 -

Sunset Ford of Waterloo responded

Congratulations on your new Escape! It was truly a pleasure working with you and we are so happy to hear that Ryan and Bill helped you find the right vehicle. Our team can't thank you enough for giving us the chance to earn your business, and we are here for any future needs. Welcome to the family!

January 31, 2019

2019 Explorer This is our first purchase from Sunset Ford and first Ford we've bought in over 20 years. Joe Hill found just what we were looking for and made the w More

by MarciaD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2019 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

January 30, 2019

2019 F250 Just purchased my forth truck from Sunset Ford of Waterloo. Clint Erlinger is an Awesome salesman. Would highly recommend Sunset and Clint to all my More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Clint Erlinger
Jan 31, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

January 26, 2019

2017 escape Bought this vehicle from Clint very nice guy listens and gets the deal done Very informative and patient and easy to work with will definitely refer More

by Theresa mcnabb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Erlinger
Jan 28, 2019 -

Sunset Ford of Waterloo responded

We appreciate your feedback! It is great to hear that Clint took such great care of you, and we can't thank you enough for giving us the chance to earn your business! We hope to see you here again!

January 18, 2019

Great Service for First time buyer I bought a used 2016 Ford Focus from Clint at Sunset Ford Waterloo. He and the dealership offered great service included getting the vehicle for me fr More

by C_gaynor101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich, Clint Erlinger
Jan 21, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! It is wonderful to hear that Clint and the team provided you with top-notch service, and we truly appreciated the chance to earn your business. We wish you all the best, and our team hopes to have the chance to work with you again!

January 17, 2019

Kyle Brewer was a pleasure to work with. This was our third new vehicle from Sunset Ford in Waterloo but our first with Kyle Brewer. Kyle is professional, friendly and a great asset to the de More

by GASmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rich
Jan 18, 2019 -

Sunset Ford of Waterloo responded

Congratulations on your newest vehicle! We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can. Enjoy!

January 16, 2019

Good experience Good sales experience with Ryan. Happy to do business here and will gladly recommend this dealership to others. Included powertrain warranty is also More

by TR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Neighbors
Jan 16, 2019 -

Sunset Ford of Waterloo responded

We aim for excellence, and we’re thrilled to hear that you had a fantastic experience with us here at Sunset Ford of Waterloo! Thank you for giving us the chance to earn your business, we hope to have you back again!

January 16, 2019

No pressure buying I was looking for a good used truck, low mileage and around $30. I checked several other dealers but nothing in the mileage and price I was looking f More

by maxall2good
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Erlinger, Eric Horn
Jan 17, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and kind words! Our team enjoyed having you here, and we were so happy to hear that we could help you find the perfect vehicle. We wish you many happy, safe miles and our team is here for any future needs. Welcome to the Sunset Ford of Waterloo family!

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