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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,955 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,956 reviews

October 18, 2019

Great guys to work with!! Joe and Kyle were a great duo to work with when I found the vehicle I wanted!! Wonderful experience with these to guys! See ya around!! More

by Joyce R
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Sunset Ford of Waterloo responded

We are so glad Joe and Kyle could give you a great car-buying experience! Please come back and see us, Joyce!

October 07, 2019

Great experience Joe is a Great Salesman. He was honest and straight forward from the start. Bill and Joe were great to work with. They really went above and b More

by jeff.t.pike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We always encourage our team to go above and beyond for our customers, and we are so pleased to hear that they did just that for you. Thank you for choosing Sunset Ford of Waterloo, our team hopes to work with you again!

October 02, 2019

Great customer experience! Kyle Brewer and the boy wonder Joe Hill did a wonderful job working with me to help me find the right truck to fit my needs. They helped answer all o More

by Bill T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Sunset Ford of Waterloo responded

Hey Bill, and thank you for the review! We appreciate your feedback. It is great to hear our staff took such great care of you. We hope to see you here again!

October 01, 2019

Needed a reliable full-size truck I purchased a pre-pwened F150 that just arrived on the lot. The dealarship had not completely inspected what was needed to have this truck be somethin More

by MikeG.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

October 01, 2019

2011 Ford Edge Kyle made this experience super easy for me. This was my first experience buying a car from a dealership and I am glad I chose Sunset Ford. They notic More

by 1sttimebuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Sunset Ford of Waterloo responded

Congratulations on the purchase of your vehicle! We couldn't be happier to hear that Kyle provided you with outstanding service, and we appreciated the chance to earn your business. Our team wishes you all the best, and we hope to have the opportunity to work with you again!

September 30, 2019

Julian was extremely helpful. Listened to everything I needed in a new vehicle, and found exactly what I was wanting. I would definitely get his help again. More

by Rose2017
Recommend Dealer
Yes
Employees Worked With
Julian Henson
Oct 01, 2019 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

September 22, 2019

2020 Ford Explorer Joe Hill was very personable and knowledgeable of my new vehicle. I had worked the night before and he and Bill Rolufs were very patient with me and k More

by Robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

September 21, 2019

Another successful purchase through Joe Hill . This is our third vehicle purchase through Joe, would not waste our valuable time going through anyone else. Joe is a very knowledgeable salesman wi More

by tneffsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals and repeat business. We look forward to helping you out in the future in any way we can.

September 14, 2019

69 year old man gets "Deal of a Lifetime" I've bought a number of cars in my lifetime, but this time I finally drove off the lot a happy car buyer. I got the exact vehicle I was wanting for a More

by Jerry
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do, and we'll see you next time!

September 13, 2019

Sunset Ford - Waterloo: We appreciate the friendly service, the small town atmosphere, and the help they provide while shopping for s vehicle. We didn’t feel pressured or ru More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Middendorf
Sep 16, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share your experience with us, and congrats on your vehicle! Your comments keep us motivated and working hard for all our guests. We hope to be of service to you again. Take care!

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