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Sunset Ford of Waterloo
Waterloo, IL
1,957 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,957 reviews
November 15, 2019
Kyle was great to work with! No pressure and very knowledgeable. He answered every question we had above and beyond. Kyle and the rest of the team at Sunset ford in Waterloo made for a very pleasant knowledgeable. He answered every question we had above and beyond. Kyle and the rest of the team at Sunset ford in Waterloo made for a very pleasant truck buying experience! When we are ready for another vehicle, we will return to Sunset Ford! Keep up the good work guys! More
by Mike and Edie
November 13, 2019
Great experience! Love my new car! Joe was awesome!! The staff worked hard to find a vehicle that fit my needs ,wants and budget!! They stayed late to get my desk closed and I drove hom Joe was awesome!! The staff worked hard to find a vehicle that fit my needs ,wants and budget!! They stayed late to get my desk closed and I drove home in a new ride! More
by Happycustomer
Employees Worked With
November 11, 2019
New truck purchase from Joe. Went to Sunset Ford only to buy a new truck from Joe. Had heard great things about Joe from several different people. He knew his product well and wor Went to Sunset Ford only to buy a new truck from Joe. Had heard great things about Joe from several different people. He knew his product well and worked out a deal that we thought was very reasonable. He came in early on a Friday to fit my schedule and we were on our way home at 10 am driving a new F 150. Great experience. More
by DaMiKr
Employees Worked With
November 07, 2019
Enjoyed working with Joe Hill. Joe is top notch. Not pushy. Does make sure you are aware of the lifetime powertrain warranty!! A friend recommended Joe to me for a salesman becau Joe is top notch. Not pushy. Does make sure you are aware of the lifetime powertrain warranty!! A friend recommended Joe to me for a salesman because she knows I don't like the bull crap. Glad I gave him a chance. More
by Karen
November 02, 2019
Great experience Joe was great in handling our whole experience! My wife loves her Ford Edge. Our time at the dealership was made as comfortable as possible. Joe was great in handling our whole experience! My wife loves her Ford Edge. Our time at the dealership was made as comfortable as possible. More
by jaredrdavis92
Employees Worked With
November 01, 2019
I had a great experience at Sunset Ford and Julian was a big reason for that he was right there the whole way answering any and all questions I had and was very helpful big reason for that he was right there the whole way answering any and all questions I had and was very helpful More
by Zach
Employees Worked With
Julian Henson
November 01, 2019
Above and Beyond!!!!! I would like to express my appreciation and kindness to staff at Sunset Ford, especially Julian Henson, my salesperson. Julian was patient and unders I would like to express my appreciation and kindness to staff at Sunset Ford, especially Julian Henson, my salesperson. Julian was patient and understanding helping me with the sale. Shout out to the finance manager, Bill R. very helpful, and kind. More
by ICU
October 31, 2019
Excellent buying experience I highly recommend Joe Hill at Sunset Ford Waterloo for any car buying experience. Joe's knowledge of vehicles, service, and optional features made t I highly recommend Joe Hill at Sunset Ford Waterloo for any car buying experience. Joe's knowledge of vehicles, service, and optional features made the process of buying a new car simple and easy. He explained all options on my car, assisted me in programming personal settings, and went above and beyond to make sure I left the car lot confident in understanding my new vehicle. His commitment to his customer is unmatched and evident anytime I contact him with additional questions. I highly recommend Joe for future car purchases. More
by Gchorma
Employees Worked With
October 30, 2019
Fast, friendly service Spoke multiple times on phone with Joe, he explained options and all special incentives. The team sales/financial staffed worked together with us to Spoke multiple times on phone with Joe, he explained options and all special incentives. The team sales/financial staffed worked together with us to make the purchase seamless. More
by r_boeker
October 30, 2019
Julian was a great help and worked hard for us to get an excellent deal. He went above and beyond for us. He was very personable and easy to get along with. It was a flawless transaction, and we appreciate excellent deal. He went above and beyond for us. He was very personable and easy to get along with. It was a flawless transaction, and we appreciate everything he did for my family. We love the car! Thanks so much! More
by Ccrook2
