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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

August 10, 2019

No pressure Bill presented me with all the extra warranty offers in an honest, friendly, informative way, without talking down to me are arguing with me ( as has More

by 2019 Escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Wicklein, Joshua Evans
Aug 12, 2019 -

Sunset Ford of Waterloo responded

Thank you for the great review! Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

August 05, 2019

Great experience! Joe Hill, was great! Took his time and went over all the paper work in detail and I have never had someone go over the car in so much detail. It was More

by cschickedanz
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2019 -

Sunset Ford of Waterloo responded

Thank you for taking the time to write a review and sharing your story! Our team works hard to make every car buying experience a great one. We truly appreciate your business and congrats on the new vehicle! We wish you many happy, safe miles and will look forward to seeing you again!

August 03, 2019

08/03/19 Joshua Evans This is the most pain-free vehicle purchase I've experienced. Joshua was totally professional and ensured the whole process went smoothly. We truly More

by Benny33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joshua Evans
Aug 06, 2019 -

Sunset Ford of Waterloo responded

We are so happy to hear that Josh was able to make your visit with us a great one. Congrats on the new car! It was a pleasure having you here and we appreciate your business! Come back and see us!

August 02, 2019

Great buying experience Incredible. Best car buying experience I have ever had. I have bought my last 2 cars from Sunset and I will continue in the future. More

by Jameybridges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Springer
Aug 06, 2019 -

Sunset Ford of Waterloo responded

We are so glad to hear that our team was able to provide you with a great car buying experience! Thanks so much for your business and we look forward to seeing you again! We wish you many safe, happy miles!

August 01, 2019

The truck drove very nice, I'm real happy with my purchase. The staff at Sunset Ford were all very helpful. We drove 200mi one way to make our purchase because of the service and the way we were treated. My nex More

by Arnie920
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this and for making the trip to our dealership! We couldn't be more pleased to know that our team provided you with the level of service you deserved, and we hope you enjoy your vehicle for years to come. Our team is here for any future needs, and please let us know if there is anything you need from us. Enjoy!

July 29, 2019

great experience Julian was very nice, helpful and professional. He made sure all of my questions were answered. Highly recommend Julian if you are looking to buy a ve More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Henson
Jul 30, 2019 -

Sunset Ford of Waterloo responded

Thank you for the review and recommendation, Jake. It was wonderful having you here, and we appreciate your business!

July 29, 2019

Satisfied I was in the market for a Superduty truck. I was referred to Sunset Ford by my relatives Mike and Kris Massey and to work with Joe Hill as they have p More

by jmassey83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Springer
Jul 30, 2019 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

July 15, 2019

The Best Experience Ever When Purchasing a Car Joe Hill was a very experienced salesman and answered all our questions and concerns with complete and thorough answers. There were no hidden charges More

by lindandler58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2019 -

Sunset Ford of Waterloo responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

July 13, 2019

Easy breasy! Friendly... listened to what I wanted. Wasn't the "pushy" salesman type. Professional but laid back. Easy to talk to. I will definately be going back More

by Hagar13
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

Sunset Ford of Waterloo responded

This is great to hear! It is always our goal to help our customers find what fits their needs and budget, and we are so proud to know our team did just that. Our team truly appreciated the chance to earn your business, and we wish you all the best. Welcome to the family!

July 12, 2019

Great experience I have been vary pleased with all points of contact. Simply put great people focused on their customers . I look forward to dealing with sunset again More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Middendorf, Julian Henson
Jul 15, 2019 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful rating and positive feedback! Thank you for choosing Sunset Ford of Waterloo, we hope to work with you again!

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