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Sunset Ford of Waterloo
Waterloo, IL
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,879 reviews
October 30, 2019
Fast, friendly service Spoke multiple times on phone with Joe, he explained options and all special incentives. The team sales/financial staffed worked together with us to Spoke multiple times on phone with Joe, he explained options and all special incentives. The team sales/financial staffed worked together with us to make the purchase seamless. More
by r_boeker
October 30, 2019
Julian was a great help and worked hard for us to get an excellent deal. He went above and beyond for us. He was very personable and easy to get along with. It was a flawless transaction, and we appreciate excellent deal. He went above and beyond for us. He was very personable and easy to get along with. It was a flawless transaction, and we appreciate everything he did for my family. We love the car! Thanks so much! More
by Ccrook2
October 19, 2019
Sale of new car Sunset Ford did an excellent job in locating the car that I was wanting and helped in every aspect. Joe Hill was an excellent salesman. I would recom Sunset Ford did an excellent job in locating the car that I was wanting and helped in every aspect. Joe Hill was an excellent salesman. I would recommend them to anyone looking for a car. More
by joclif1890
October 18, 2019
Great guys to work with!! Joe and Kyle were a great duo to work with when I found the vehicle I wanted!! Wonderful experience with these to guys! See ya around!! Joe and Kyle were a great duo to work with when I found the vehicle I wanted!! Wonderful experience with these to guys! See ya around!! More
by Joyce R
October 07, 2019
Great experience Joe is a Great Salesman. He was honest and straight forward from the start. Bill and Joe were great to work with. They really went above and b Joe is a Great Salesman. He was honest and straight forward from the start. Bill and Joe were great to work with. They really went above and beyond to get me the best deal while they were working with the banks. More
by jeff.t.pike
October 02, 2019
Great customer experience! Kyle Brewer and the boy wonder Joe Hill did a wonderful job working with me to help me find the right truck to fit my needs. They helped answer all o Kyle Brewer and the boy wonder Joe Hill did a wonderful job working with me to help me find the right truck to fit my needs. They helped answer all of my questions promptly and gave me maximum value for my trade-in. As always, Bill did a great job in getting me in and out quickly with the paperwork. It was a pleasure to work with them and they will be the first people I go to the next time I am in the market for a new vehicle. More
by Bill T
October 01, 2019
Needed a reliable full-size truck I purchased a pre-pwened F150 that just arrived on the lot. The dealarship had not completely inspected what was needed to have this truck be somethin I purchased a pre-pwened F150 that just arrived on the lot. The dealarship had not completely inspected what was needed to have this truck be something that they would like to be driven off the lot. They wound up adding new tires, breaks and rotors. Kyle Brewer was my salesperson and he went above and beyond to make sure those items were done properly before the final release of the truck. I recommend Kyle to anyone looking to purchase a vehicle. More
by MikeG.
Employees Worked With
October 01, 2019
2011 Ford Edge Kyle made this experience super easy for me. This was my first experience buying a car from a dealership and I am glad I chose Sunset Ford. They notic Kyle made this experience super easy for me. This was my first experience buying a car from a dealership and I am glad I chose Sunset Ford. They noticed a couple of things that could be fixed before they sold it to me and got it fixed over the weekend end. I would definitely recommend Kyle and Sunset Ford to anyone. More
by 1sttimebuyer
September 30, 2019
Julian was extremely helpful. Listened to everything I needed in a new vehicle, and found exactly what I was wanting. I would definitely get his help again. needed in a new vehicle, and found exactly what I was wanting. I would definitely get his help again. More
by Rose2017
Employees Worked With
Julian Henson
September 22, 2019
2020 Ford Explorer Joe Hill was very personable and knowledgeable of my new vehicle. I had worked the night before and he and Bill Rolufs were very patient with me and k Joe Hill was very personable and knowledgeable of my new vehicle. I had worked the night before and he and Bill Rolufs were very patient with me and kept the coffee coming. They didn't waste my time, they both were ready with the paperwork when I came to finalize the sale. I have to say this, as a female purchasing a vehicle alone, it is very intimidating. These guys made it very easy, stress free, answered and explained all my questions. More
by Robin
