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Sunset Ford of Waterloo
Waterloo, IL
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,946 reviews
June 11, 2020
We bought a 2020 Ford F-250 Super Duty from Joe and the experience was great. Joe did a great job of explaining the process and going over truck features and was extremely helpful with any questions we had experience was great. Joe did a great job of explaining the process and going over truck features and was extremely helpful with any questions we had. Mark also did a great job and they were both very knowledgeable. Thank you Joe and Mark for the pleasant buying experience. We will definitely buy our next one from them. More
by Greg
June 10, 2020
I was treated respectfully and the entire auto purchase experience was quicker and less painful than I expected. The staff was very personable and friendly. experience was quicker and less painful than I expected. The staff was very personable and friendly. More
by dczimm1964
June 10, 2020
Excellent service very friendly. I would recommend everyone to do their vehicle shopping here. These gentlemen knows how to treat a person, very professional. Excellent everyone to do their vehicle shopping here. These gentlemen knows how to treat a person, very professional. Excellent More
by mitcham
June 06, 2020
Joe and everyone at Sunset Ford Waterloo was great to work with. Very friendly and took time to explain and go over everything. Thanks so much. work with. Very friendly and took time to explain and go over everything. Thanks so much. More
by Sandy
June 04, 2020
arrogant and incompetence The salespeople there have zero authority. It is thier job to ask ridiculous prices from potential customers in order for the salesmanager to be the h The salespeople there have zero authority. It is thier job to ask ridiculous prices from potential customers in order for the salesmanager to be the hero and lower the price. These are 1960 tactics that this dealership has not outgrown. More
by Rudy Underwood
Employees Worked With
June 03, 2020
I feel like he I listened I got a great deal I told him that it was going to be for my wife Juliann made it all about my wife he made a great experience very satisfied with vehicle I was happy just an over that it was going to be for my wife Juliann made it all about my wife he made a great experience very satisfied with vehicle I was happy just an over all great experience and I appreciate the staff so keep up the good work 👍 Thank you! More
by Steveovd1980
May 23, 2020
Shields Kyle, was awesome to deal with. He took the time and showed all the options. Paired my phone with my need SUV. Financing was made very easy by Bill. Kyle, was awesome to deal with. He took the time and showed all the options. Paired my phone with my need SUV. Financing was made very easy by Bill. More
by ashields
May 22, 2020
Joe Hill was very kind and easy to deal with. He answered all of our questions and has been very prompt in answering any after the sale. Thank you Joe for making this a positive experience. answered all of our questions and has been very prompt in answering any after the sale. Thank you Joe for making this a positive experience. More
by bob_jo_95
May 13, 2020
They were very helpful and talking about my truck they were courteous and help me figure out all the buttons and how to operate my truck they talked about the warranties that I have and gave me an Exter o were courteous and help me figure out all the buttons and how to operate my truck they talked about the warranties that I have and gave me an Exter oil change which was nice More
by Gary
Employees Worked With
May 12, 2020
This is the first card we bought from Sunset This was the first car we bought from Sunset Ford in Waterloo. We had Joe Hill as a sales associate. He was very friendly and worked with us to get th This was the first car we bought from Sunset Ford in Waterloo. We had Joe Hill as a sales associate. He was very friendly and worked with us to get the best deal. He showed us around the dealership and we met the staff. Would recommend Sunset to other people. More
by fmnsdorris
