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Sunset Ford of Waterloo
Waterloo, IL
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,946 reviews
August 01, 2020
Had an awesome experience. Mr Henson did a great job taking his tome and showing us everything that we needed to know to help us along taking his tome and showing us everything that we needed to know to help us along More
by Mlwsr61
July 29, 2020
It was a pleasure working with Joe Hill. He efficiently dealt with the necessary forms and made our transaction easy. I would recommend Joe Hill dealt with the necessary forms and made our transaction easy. I would recommend Joe Hill More
by chotz
July 17, 2020
Professional and Personable From the moment I sat down with Kyle he told me that he was going to get me the best deal possible. After looking at numerous vehicles we finally foun From the moment I sat down with Kyle he told me that he was going to get me the best deal possible. After looking at numerous vehicles we finally found one on the St. Louis lot. Unfortunately buying from the St. Louis lot cost Kyle the sale. I was reluctant to walk away and let him lose a sale, but he reminded me that he promised that he would find me the best deal possible. Well he did just that. This makes the 4th vehicle bought from Sunset, 3 of which from the Waterloo location. As long as Kyle is there I will definitely be back for a 5th. More
by ewegener
Employees Worked With
July 16, 2020
Great place to buy a truck Kyle is a great salesman. He explained everything very well. I definitely would recommend Kyle, it was very pleasant working with him. Great job Kyle. Kyle is a great salesman. He explained everything very well. I definitely would recommend Kyle, it was very pleasant working with him. Great job Kyle. More
by cnbforever7
July 15, 2020
Joe was fantastic to work with! We first contacted him on a Monday afternoon via the web and ended up leaving with the truck we wanted that same evening! Thank you for your prompt attention and customer serv a Monday afternoon via the web and ended up leaving with the truck we wanted that same evening! Thank you for your prompt attention and customer service! More
by Bullockjl
July 08, 2020
Positive experience! Kyle was our salesperson, very friendly and tried to impress. They were short staffed due to covid-19 but very pleased how easy Kyle was with informin Kyle was our salesperson, very friendly and tried to impress. They were short staffed due to covid-19 but very pleased how easy Kyle was with informing us of updates. The reason we decided to buy from Sunset Ford is the lifetime warranty on our vehicle. More
by Julia
July 01, 2020
5 STARS!!!! Joe Hill & Bill Rolufs were nothing short of amazing throughout the entire process of purchasing our F250. Both were very easy going and very knowledg Joe Hill & Bill Rolufs were nothing short of amazing throughout the entire process of purchasing our F250. Both were very easy going and very knowledgeable - would 100% recommend if you are in the market for a new vehicle. These guys are the best ! More
by rich.raby
July 01, 2020
Outstanding organization, incredibly competent and friendly team, made you feel welcome and important, great to do business with, would highly recommend to do business with. friendly team, made you feel welcome and important, great to do business with, would highly recommend to do business with. More
by KarlB
Employees Worked With
June 30, 2020
Julian was great and answered all the questions that I asked. Julian actually cares about his customers and what they want to accomplish. Thank you asked. Julian actually cares about his customers and what they want to accomplish. Thank you More
by jw86092
Employees Worked With
Julian Henson
