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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,878 reviews

December 18, 2019

Kyle was awesome to work with. He went far above and beyond what I expected. Nice guy that made sure I was treated properly. Even gave me more after the deal was complete. Great experience More

by Chaddavis111
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2019 -

Sunset Ford of Waterloo responded

We are so glad Kyle was able to provide you with a great experience. We are here for any future needs and hope you come back to see us!

December 17, 2019

Love Sunset Ford We have purchased three new vehicles from Sunset Ford. They make every aspect of the process easy and stress free. Our helpful salesman Joe worked to More

by Zimmercassie78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Middendorf, Bill Wicklein, Jim Krejci, Mark Springer, Julian Henson
Dec 17, 2019 -

Sunset Ford of Waterloo responded

Your business and recommendation mean a lot to us! Thank you for sharing your experience. We are here for any future needs and look forward to your next visit!

December 11, 2019

Fantastic experience! Joe Hill was my salesperson for this purchase and I could not have asked for better! He listened to my needs, did not try to push any other vehicles o More

by danalu13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

Sunset Ford of Waterloo responded

Thank you for sharing this with us! We are glad our team could provide you with a great experience. We are here for any future needs!

December 06, 2019

Like purchasing from good friends. I felt very fortunate to purchase a vehicle with Kyle. He was a consultant first and seemed like a good friend who made the purchasing process enjoya More

by Leskokid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Middendorf
Dec 10, 2019 -

Sunset Ford of Waterloo responded

We love to hear this! Thanks for sharing your experience with us. We are here for any future needs. Take care!

December 01, 2019

It was a great experience working with Julian. This was my first experience buying a new to me vehicle in 15 years and Julian was able to guide me through with the professional touch that was perfect. I f More

by davis.jackie
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Springer, Julian Henson, Mason Springer
Dec 02, 2019 -

Sunset Ford of Waterloo responded

Your business and recommendation mean a lot to us! Thanks for the great review. We are here for any future needs. Take care!

November 30, 2019

Julian was great to deal with! He was very patient and answered all my questions. Will definitely deal with him again. Overall a great experience! More

by Greg
Recommend Dealer
Yes
Employees Worked With
Julian Henson
Dec 02, 2019 -

Sunset Ford of Waterloo responded

We are so glad Julian could provide you with such a great experience at our store. We appreciate the great review!

November 30, 2019

Very helpful and understanding! I was able to go over options in a low stress environment. I’m glad the team at sunset ford is committed to their customers More

by jay
Recommend Dealer
Yes
Employees Worked With
Julian Henson
Dec 02, 2019 -

Sunset Ford of Waterloo responded

Thanks for the great review, Jay! We are here for any future needs and hope you come back to see us!

November 27, 2019

Great service! My husband and I are from St. Louis and went to Waterloo to look at a Ford Expedition we saw online. We were extremely happy with the great service a More

by christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Sunset Ford of Waterloo responded

We love to hear this, Christine! We are so glad Kyle could provide you with such a great experience. Please come back and see us!

November 22, 2019

Great experience My husband found a vehicle he liked here online. While looking at that I fell in love with another one. Joe Hill was wonderful helping us through this More

by jlwiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Sunset Ford of Waterloo responded

We love to hear this! We are so glad you had such a great car-buying experience. We are here for any future needs!

November 21, 2019

Went for one.....left with two I was looking for a specific truck and Joe Hill was the man who helped me find it. My experience was amazing with him. No pressure, straightforward, v More

by jeremy.wiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2019 -

Sunset Ford of Waterloo responded

We appreciate the great review, Jeremy! Your business and recommendation mean a lot to us. We are here for any future needs and look forward to your next visit.

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