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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
March 03, 2020
What a wonderful experience! Our salesman Joe was very friendly and was great to work with. We drove away with a beautiful new Ford Ranger. friendly and was great to work with. We drove away with a beautiful new Ford Ranger. More
by rhnda9
March 03, 2020
Everyone from start to finish was pleasant to deal with and I feel like I got a fair deal including service after the sale! Will buy from them again and I feel like I got a fair deal including service after the sale! Will buy from them again More
by jgul59
February 25, 2020
We happily returned to make a great deal on a second JEEP we found at Sunset dealership. Kyle was very personable, professional, and efficient. I'm delighted with my new car! Thanks, Kyle! we found at Sunset dealership. Kyle was very personable, professional, and efficient. I'm delighted with my new car! Thanks, Kyle! More
by SG
February 25, 2020
Buying a new vehicle Kyle was great in buying our new truck. This makes our 7th vehicle our family’s has purchased from Sunset of Waterloo in the past 12 years and I don’t Kyle was great in buying our new truck. This makes our 7th vehicle our family’s has purchased from Sunset of Waterloo in the past 12 years and I don’t see that streak ending any time soon. More
by OrcaLover74
Employees Worked With
February 24, 2020
So nice to buy my new vehicle so close to home. Kyle was great to work with . He worked hard to make the deal, including retrieving the vehicle from another dealership. I've always had a great experience w great to work with . He worked hard to make the deal, including retrieving the vehicle from another dealership. I've always had a great experience with sales and service at Sunset. More
by wtrman14
Employees Worked With
February 12, 2020
Outstanding Customer Service Joe Hill was great to work with, everything went smooth as silk. Bill Rolufs worked out the financing in a snap Will be buying next car there, for Joe Hill was great to work with, everything went smooth as silk. Bill Rolufs worked out the financing in a snap Will be buying next car there, for sure. More
by carrigan3232
February 02, 2020
A beautiful day.! Very comfortable clean space. Personnel where very professional . Conveniently located for service. Salesman Joe was very informative, professional. A Very comfortable clean space. Personnel where very professional . Conveniently located for service. Salesman Joe was very informative, professional. And helpful. I would feel very comfortable referring customers to him and your dealership. All in all it was a positive experience. More
by burrins
Employees Worked With
January 29, 2020
My wife and I enjoyed meeting and making a deal with Julian. He explained the options to us and was able to bring the truck over from St. Louis that we wanted. He got all the paperwork ready for the F Julian. He explained the options to us and was able to bring the truck over from St. Louis that we wanted. He got all the paperwork ready for the Finance Paper Man. More
by I.d.cleveland
January 28, 2020
Awesome experience with Julian and BillAt the Waterloo Awesome experience with Julian and Bill At the Waterloo dealership. Julian especially helpful with orientation of the Ranger we purchased. Would def Awesome experience with Julian and Bill At the Waterloo dealership. Julian especially helpful with orientation of the Ranger we purchased. Would definitely recommend to friends More
by Ranger purchase.
January 27, 2020
I had a very quick and easy experience at sunset, and they helped me get a great rate on my deal. Joe Hill was very personable and was willing to work with whatever we wanted to do. I'd definitely recomm they helped me get a great rate on my deal. Joe Hill was very personable and was willing to work with whatever we wanted to do. I'd definitely recommend them to any friends or family. More
by Michael B
