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Sunset Ford of Waterloo
Waterloo, IL
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,946 reviews
November 24, 2020
Tyler was a HUGE help and answered all my questions perfectly! Not only did he sit down and go through multiple cars with me, he explained everything in detail and wakes me through all the buttons and perfectly! Not only did he sit down and go through multiple cars with me, he explained everything in detail and wakes me through all the buttons and gadgets inside my new car! I would recommend him to anyone! More
by Daniellewilson310
Employees Worked With
Tyler Gallaher
November 24, 2020
Kyle was a great salesman that took the time to understand my needs in a vehicle and provided top-notch customer service. I will stop in at Sunset Ford of Waterloo if I ever need another vehicle. understand my needs in a vehicle and provided top-notch customer service. I will stop in at Sunset Ford of Waterloo if I ever need another vehicle. More
by Joshua Evans
November 23, 2020
Joe was amazing. He made the process easy fun and quick. I came with a trade in to a newer model explorer. Test drove and did paperwork in 2 hours. The 2017 I purchased looked new and very happy with the w I came with a trade in to a newer model explorer. Test drove and did paperwork in 2 hours. The 2017 I purchased looked new and very happy with the whole experience. More
by mtlinthestl
November 23, 2020
Joe Hill was fast and friendly in getting me into the 2019 Ford Fiesta ST at a reasonable selling point that was easy on my budget. Bill point extra work in getting me a lower rate the next day which is 2019 Ford Fiesta ST at a reasonable selling point that was easy on my budget. Bill point extra work in getting me a lower rate the next day which is above and beyond expectations! I highly recommend giving Sunset Ford your business!!!! They have mine from here on out! More
by Trevor
Verified CustomerNovember 23, 2020
Excellent is the word that I use to describe Kyle Brewer. Knowledgeable, very pleasant and kind person. I recommend highly now and will in the future. Knowledgeable, very pleasant and kind person. I recommend highly now and will in the future. More
by moeller
Employees Worked With
November 23, 2020
We were referred to Joe Hill at Sunset Ford for his excellent service and we were not disappointed. He took care of us from the time we came in and the car we bought was everything he said it was and m excellent service and we were not disappointed. He took care of us from the time we came in and the car we bought was everything he said it was and more. He made us feel comfortable, answered all of our questions, and helped us to answer the ones we needed to address. Bill in Finance was great to work with, offering options, never pressuring, and we finished the paperwork in record time. My wife and I highly recommend Joe and Bill at Sunset Ford in Waterloo. More
by Marc
November 18, 2020
They were very nice and professional and there was no pressure at all! We recommend Tyler for a great sales experience. We will definitely go back again. pressure at all! We recommend Tyler for a great sales experience. We will definitely go back again. More
by Lynne
November 16, 2020
Tyler was extremely thorough in the purchase of my new Ford truck. Very friendly very energetic young man very knowledgeable on Sunset Ford and the resources that he had there to assist in the purchase of Ford truck. Very friendly very energetic young man very knowledgeable on Sunset Ford and the resources that he had there to assist in the purchase of my truck. I highly recommend him as anyone’s sales, Outstanding representative for Sunset Ford Waterloo. Thank you very much Jerry dowdy More
by Jldret
Employees Worked With
Tyler Gallaher
November 16, 2020
We was looking for an Escape and been to multiple dealers test driving them but they were a little to pricey. My wife was looking on line and seen Sunset Ford in Waterloo had a 2019 Escape and the price was test driving them but they were a little to pricey. My wife was looking on line and seen Sunset Ford in Waterloo had a 2019 Escape and the price was right. We went to sunset Ford and was met by Joe Hill who then showed us the car and told us all about it. Joe was friendly and very helpful and very kind. We then made the discussion to buy and we are very pleased with our new Ford Escape, thank you Joe !! More
by gjpitchford
November 15, 2020
What a great experience! Absolutely no pressure, we drove the cars we wanted to check out and were not at all pressed to make a decision towards a higher priced car. I would highly recommend Tyler and Sunset the cars we wanted to check out and were not at all pressed to make a decision towards a higher priced car. I would highly recommend Tyler and Sunset Ford in Waterloo! More
by Lynne
