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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,878 reviews

May 13, 2020

They were very helpful and talking about my truck they were courteous and help me figure out all the buttons and how to operate my truck they talked about the warranties that I have and gave me an Exter o More

by Gary
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2020 -

Sunset Ford of Waterloo responded

Thank you for the great review, Gary! We are here for any future needs and wish you many safe, happy miles.

May 12, 2020

This is the first card we bought from Sunset This was the first car we bought from Sunset Ford in Waterloo. We had Joe Hill as a sales associate. He was very friendly and worked with us to get th More

by fmnsdorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2020 -

Sunset Ford of Waterloo responded

Your business and recommendation mean a lot to us! Thank you for the great review. We are here for any future needs.

May 09, 2020

This is the second vehicle we have bought from Sunset. Both times we’ve had Joe Hill. He worked with us to get the deal we wanted. Very knowledgeable. We met the staff. Everybody very pleasant and frien More

by burns56
Recommend Dealer
Yes
Employees Worked With
Debbie Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Krejci, Danielle Jansen, Mark Springer, Kelly Banaszek
May 13, 2020 -

Sunset Ford of Waterloo responded

We love to hear this! We wish you many safe, happy miles and we look forward to your next visit.

May 03, 2020

Above and Beyond Joe Hill was so helpful in my car buying process. I was always able to get ahold of him with any questions or concerns I had. He helped me find and te More

by laurenbarnes74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

April 30, 2020

My experience at sunset Ford was awesome. Thank you Julian for helping me find the right vehicle for me and my family and being so helpful. More

by Trent
Recommend Dealer
Yes
Employees Worked With
Julian Henson
May 04, 2020 -

Sunset Ford of Waterloo responded

This is great to hear, Trent! Thank you for choosing Sunset Ford of Waterloo, come back and see us!

April 28, 2020

They have very good selection of new and used stuff. Very easy to work with and they try to make the deal you want. Their added powertrain warranty really helps the deal also. More

by jbeare
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Springer, Julian Henson
May 04, 2020 -

Sunset Ford of Waterloo responded

Thank you so much for the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

April 26, 2020

Joe hill was awesome to work with. He did everything he said he was gonna do. He made buying a truck very easy to do. More

by vincentlawber
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Sunset Ford of Waterloo responded

Congratulations on your truck! It was a pleasure having you here, and we are so glad to hear that Joe made your experience top-notch. Our team is here for any future needs, come back and see us!

April 25, 2020

We would give Joe Hill a strong 5 stars! He was very professional and knowledgeable. He made our truck buying experience in these strange times a lot less stressful. More

by tdspilly
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and feedback for Joe! We look forward to working with you in the future.

April 22, 2020

Easy Car Buying Experience Kyle was great to work with. He was friendly and honest, and made buying a car easy. We will definitely shop at Sunset Ford Waterloo again the next ti More

by DDhom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

April 19, 2020

This was our first time buying from a dealership, and although we'd gladly never do it again, the staff who helped us tried to make it as painless as possible. More

by Newbie
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Sunset Ford of Waterloo responded

The team here at Sunset Ford of Waterloo appreciates your business! We are here for any future needs, and if there is anything we can do for you, please don't hesitate to reach out.

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