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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,946 reviews

December 10, 2020

It was a very professional experience with Joe Hill who undoubtedly has previous business experience and made the deal! I will definitely encourage my family and friends to visit Joe. More

by rich55
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Sunset Ford of Waterloo responded

We appreciate the kind words and recommendation! Our team enjoyed having you here. Come back and see us.

December 08, 2020

great job by Kyle, very professional and worked with as I came in and looked and then had to return home. Called and said I wanted the truck I had looked at. Came back an hour later to the truck ready to go, More

by kelleraj1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words! We look forward to working with you in the future.

December 05, 2020

The dealership is neat and clean. Customer waiting spacious and convenient. I have not worked with Mr. Nettles before but he seemed knowledgeable. He kept me informed More

by EAP1591
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Taft
Dec 09, 2020 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

December 02, 2020

kelly in service is a pleasure to work with. she reviews the services you had done in the past and identifies what is due and what is coming due. checks with service staff on issues that come up while your More

by raymondsternberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Brandon Taft, Kelly Banaszek
Dec 04, 2020 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! We are very lucky to have Kelly on the team, and it's great to hear that she continues to provide you outstanding service. We wish you the best, and look forward to your next visit!

December 02, 2020

We had a pleasant sales experience with no pressure, and were able to close out a sale with Tyler quickly. Tyler was helpful in going over features and offering assistance after the sale More

by Julnsco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Gallaher
Dec 04, 2020 -

Sunset Ford of Waterloo responded

Congratulations on the purchase of your vehicle! It was great working with you, and we are very happy to hear that the team provided you with the service you deserved. Thank you for choosing Sunset Ford of Waterloo; come back and see us!

December 02, 2020

Sunset Ford in Waterloo has always been good to deal with on different maintenance needs. Ford had good incentive this time for new tire purchase. More

by F150 Diesel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Jansen, Aaron Kollack, Kelly Banaszek
Dec 04, 2020 -

Sunset Ford of Waterloo responded

Thank you! It is always a pleasure working with you, and we look forward to your next visit!

December 01, 2020

I came into the dealership knowing what vehicle I wanted to drive. However, after driving it I realized it wasn't what I was looking for. I had driven one at their sister facility in St Louis earlier in the More

by Ryan J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Gallaher, Clinton Sowards
Dec 02, 2020 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this, and congratulations on your purchase! It was such a pleasure working with you, and we are appreciated the chance to earn your business. We wish you many happy miles, come back and see us!

December 01, 2020

I have been buying cars from Clinton Sowards for 25 years. Experience at Sunset Waterloo was just as I expected from sales, finance and service. More

by edrishanick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Banaszek, Clinton Sowards
Dec 02, 2020 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! We appreciate your business and look forward to having you back again!

December 01, 2020

Our 208 Escape was in for some service work. It was completed on time and the problem was fixed. I have always been able to trust the service that I have received at the Waterloo Sunset service depart More

by RJLM70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Proctor, Alex Suhre
Dec 02, 2020 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

December 01, 2020

Kelly in service is a pleasure to work with. Seems whenever you get a service writer we can work with you get rid of them. More

by phagely7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Dec 02, 2020 -

Sunset Ford of Waterloo responded

Thank you for the 5-stars and the feedback!

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