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Sunset Ford of Waterloo
Waterloo, IL
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,946 reviews
December 22, 2020
I have always gotten great service from Sunset Ford in Waterloo. Their people are friendly and knowledgeable. The price is reasonable. I always go there. Waterloo. Their people are friendly and knowledgeable. The price is reasonable. I always go there. More
by CKD10474
Verified CustomerEmployees Worked With
C J
December 20, 2020
Sunset Ford and staff give you that Hometown feeling of doing business. Great relaxed people in a relaxing environment. We enjoy doing business with Sunset. doing business. Great relaxed people in a relaxing environment. We enjoy doing business with Sunset. More
by Leskokid
Employees Worked With
Kyle Brewer, Kelly Banaszek
December 19, 2020
First service with Sunset Ford-service was good-did not like the “up” selling. If I had said yes to everything I would have been $500 plus dollars out of my pocket. Then I was approached AGAIN and asked if like the “up” selling. If I had said yes to everything I would have been $500 plus dollars out of my pocket. Then I was approached AGAIN and asked if I wanted a new battery and another additional service costing more money for winterizing. I sat in the showroom because the chairs in the waiting room are small and uncomfortable for larger people. More
by Amillerseger
Employees Worked With
Alex Suhre
December 18, 2020
Very friendly staff. Easy to work with.Highly Very friendly staff. Easy to work with. Highly recommended. I take the work truck and my personal truck to Sunset Ford. Being the local Ford dealer, Very friendly staff. Easy to work with. Highly recommended. I take the work truck and my personal truck to Sunset Ford. Being the local Ford dealer, they know Fords. More
by markac1
Employees Worked With
CJ Nettles, Kelly Banaszek
December 17, 2020
Had an unusual issue with electronics of our Mustang. The initial repair attempt did not correct the problem but second attempt found the issue and corrected it. Kelly was very easy to work with and I was ke initial repair attempt did not correct the problem but second attempt found the issue and corrected it. Kelly was very easy to work with and I was kept informed of the progress of the work. More
by MORRISEYJC
Employees Worked With
Kelly Banaszek
December 15, 2020
Joe was so helpful and informative. It made what could typically be a long and complicated process into an enjoyable car buying experience! I would definitely recommend a visit to Sunset Ford with help fr typically be a long and complicated process into an enjoyable car buying experience! I would definitely recommend a visit to Sunset Ford with help from Joe, and look forward to future purchases with him. More
by rachleg
Employees Worked With
December 14, 2020
My experience at sunset Ford was great everyone was polite and professional my salesman Joe hill was awesome so thank you all for everything you did polite and professional my salesman Joe hill was awesome so thank you all for everything you did More
by KENNYSIMMONS1971
Employees Worked With
December 13, 2020
Mr Joe was great sales and helping us out for all Mr Joe was great sales and helping us out for all paperwork stuff. Very friendly and other staff were so nice as well. Definitely recommend this plac Mr Joe was great sales and helping us out for all paperwork stuff. Very friendly and other staff were so nice as well. Definitely recommend this place!!!! Thank you very much Mr joe and entire staff member More
by naomischlechte
December 12, 2020
When I set up the oil change I stated what vehicle I had, and asked what it would cost and was told the most would be 59.99 the works, when my wife picked up the vehicle it was $75xx and is ridiculous. I wi and asked what it would cost and was told the most would be 59.99 the works, when my wife picked up the vehicle it was $75xx and is ridiculous. I will not let you change my oil again. More
by Jlhanner1
Employees Worked With
Sydney Smith
