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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,946 reviews

January 05, 2021

Friendly, kind and helpful staff at Sunset Ford of Waterloo Illinois. This was our 5th vehicle purchased at the dealership. Kyle Brewer helped us find the truck we needed for our company. We had quite More

by Zimmercassie78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Menard
Jan 06, 2021 -

Sunset Ford of Waterloo responded

Congratulations on your newest vehicle! We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

January 02, 2021

Just had oil change and the works don’t know what else to say. Hard to do 25 words for a oil change Thank u More

by dunning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nettles
Jan 04, 2021 -

Sunset Ford of Waterloo responded

Thank you for the great rating! We hope to work with you again.

January 02, 2021

Fast efficient service dept. Serviced vehicle very quickly and was on time as promised. Courtesy staff and personal were very professional. Highly recommend for Ford vehicle service. More

by WMILLION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ, Alan Proctor, Alex Suhre, Danielle Jansen, Ashley Godfrey, Brandon Taft, Aaron Kollack, Sydney Smith, Kelly Banaszek
Jan 04, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

January 01, 2021

Had a great buying experience at Waterloo Sunset Ford! We worked with Tyler and he was the best. He was very accommodating and all follow up service has been amazing! Highly recommend. Bill did our pape More

by RICK K
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Gallaher
Jan 04, 2021 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us, and we appreciate your recommendation! Thank you so much for choosing Sunset Ford of Waterloo!

January 01, 2021

I recently stopped in to ask my salesman, Joe Hill, about installing Android auto in my Ford Fusion. He not only assisted me in installing Android Auto, but he also showed me several additional features such More

by Gchorma
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Sunset Ford of Waterloo responded

Thanks for sharing this! We are so happy to hear that Joe could help you with this setup. We are very lucky to have him. Our team is here for any future needs!

December 30, 2020

Kyle was very attentive and helpful to my dad and I when we were looking at our car. He answered all of my questions and went out of his way to make sure I understood everything and that my new car was in p More

by Breanne H!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us, Breanne! We are so pleased to hear that Kyle could help, and we appreciated the chance to earn your business. It was wonderful having you here, come back and see us!

December 30, 2020

We purchased our new car from Kyle Brewer. He was easy to deal with, was not pushy and has answered follow-up questions when we have them. Would definitely make the drive to Waterloo again to purchase a More

by sxtn66
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Sunset Ford of Waterloo responded

We really appreciate your feedback! It is great to hear our staff took such great care of you. We hope to see you here again!

December 29, 2020

Kyle Brewer was the best salesman ever. He was so kind, he listened to our wishes and was so eager to please with no pressure. My family purchased 3 new vehicles in 12 hours and he respectfully treated ea More

by MaryK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clinton Sowards
Dec 29, 2020 -

Sunset Ford of Waterloo responded

Thank you for sharing this, and congratulations to your family on the purchases! Kyle is an asset to our team, and we are proud to hear that he provided such great service to you all. We truly appreciated the chance to earn your family's business Welcome to the family, come back and see us!

December 25, 2020

I bought my 150 from Waterloo Sunset and have had it serviced there ever since. CJ in service department is great, explains everything to me in detail and finds and fixes problems before they give me t More

by iamlew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Nettles
Dec 28, 2020 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experiences with us. We hope you’ll share your experience with others, and we look forward to your next visit!

December 24, 2020

I appreciated the focused attention of the staff at Waterloo dealership. Tyler Gallaher was not pushy, but let you make up your own mind. I felt like he was personalble and paid attention to your qu More

by baderj90
Recommend Dealer
Yes
Employees Worked With
Tyler Gallaher
Dec 28, 2020 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and feedback! We are so happy to hear that Tyler provided you with the experience you deserved, and we are here for any future needs. Come back and see us!

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