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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
October 09, 2020
Joe was very nice and not overly pushy which I appreciate! The owner was very nice as well. Would purchase from there again even though it’s an hour and 20 minutes from our house. appreciate! The owner was very nice as well. Would purchase from there again even though it’s an hour and 20 minutes from our house. More
by stephaniegleeson
Employees Worked With
October 05, 2020
Joe was terrific to work with us! Since we were traveling 3 plus hours to trade, we were able to have the entire deal ironed out before we came - which made our time at the dealership short and pleasant. 3 plus hours to trade, we were able to have the entire deal ironed out before we came - which made our time at the dealership short and pleasant. More
by whitaker97
October 01, 2020
Dealership is friendly and low pressure. The sales staff seemed genuinely interested in treating the customer in an honest and forthright manner. We feel very comfortable when we purchase a car through Kyle seemed genuinely interested in treating the customer in an honest and forthright manner. We feel very comfortable when we purchase a car through Kyle Brewer. More
by RON1TOZ
Verified CustomerSeptember 30, 2020
I was very pleased with my service. Kelly explained I was very pleased with my service. Kelly explained all the work to be performed and also reviewed the vehicle report card with me afterwards. I was very pleased with my service. Kelly explained all the work to be performed and also reviewed the vehicle report card with me afterwards. More
by Stephen
Employees Worked With
Kelly Banaszek
September 26, 2020
This is the second time I have bought a car from Sunset. I have always had great service. Joe Hill was great to work with on getting are car for us. Also Clinton and Bill in finance work with us also. T I have always had great service. Joe Hill was great to work with on getting are car for us. Also Clinton and Bill in finance work with us also. Told are neighbor to go there. Also to talk to Joe. If my sister and ever need another car we will come to Sunset. More
by auntmomo25
September 26, 2020
The service I receive is great. The people are friendly and accommodating. I appreciate all that the folks at |Sunset Ford do for me. However, I do not like surveys. Be assured that if I ever receive se and accommodating. I appreciate all that the folks at |Sunset Ford do for me. However, I do not like surveys. Be assured that if I ever receive service that is less than satisfactory, I will let you know.. More
by fredwwoods
Employees Worked With
Kelly Banaszek
September 23, 2020
Kyle was great! Made the process so easy. Very knowledgeable of the vehicle. Walked us through everything and wasn't pushy. Highly recommend him and the sunset family. knowledgeable of the vehicle. Walked us through everything and wasn't pushy. Highly recommend him and the sunset family. More
by Cardsfan2000
Employees Worked With
September 18, 2020
We recently purchased our second Ford through Kyle. As with the first experience we had with working with Kyle, we were highly satisfied. Kyle understood what we were looking for and worked with our busy with the first experience we had with working with Kyle, we were highly satisfied. Kyle understood what we were looking for and worked with our busy schedules to find the perfect truck for us. Would recommend Kyle for your future car purchase! More
by Lauren W.
Employees Worked With
September 18, 2020
Buying experience was great.Worked with me on vehicle Buying experience was great. Worked with me on vehicle price,etc. Relaxed atmosphere,very clean and appealing. Joe was very helpful and understandi Buying experience was great. Worked with me on vehicle price,etc. Relaxed atmosphere,very clean and appealing. Joe was very helpful and understanding.Will buy here again. More
by ken e
September 16, 2020
It was a pleasure dealing with Kyle. He was very helpful and answered all of my questions. Kyle and the team at Sunset were very fair and transparent during the negotiation process. If you are looking to and answered all of my questions. Kyle and the team at Sunset were very fair and transparent during the negotiation process. If you are looking to buy a Ford, I would definitely recommend Kyle and Sunset Ford. More
by Mark R.
Employees Worked With
