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Sunset Ford of Waterloo
Waterloo, IL
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,946 reviews
January 16, 2021
Tyler was a great salesman to work with in our used car purchase this past month. He wasn't pushy in trying to make sale, but he was persistent in a positive way. purchase this past month. He wasn't pushy in trying to make sale, but he was persistent in a positive way. More
by David Kennedy
January 16, 2021
The particular day I was there the work load was high and the mechanics were short staffed. Took a bit longer than normal for my car to get into the shop even though I had an appointment. Not a big deal cuz the mechanics were short staffed. Took a bit longer than normal for my car to get into the shop even though I had an appointment. Not a big deal cuz I have always been happy with the service at Sunset Ford of Waterloo. I have purposely bought Fords because our Ford dealership does a good job and it’s convenient. More
by LYNDALJ
Verified CustomerEmployees Worked With
Kelly Banaszek
January 15, 2021
Kyle was fantastic! Thanks for all your help. Will be back in the future when we are ready for another vehicle. Will definitely be recomend by me. back in the future when we are ready for another vehicle. Will definitely be recomend by me. More
by Captc09
Employees Worked With
January 15, 2021
Tyler and Kyle got the deal done, they were helpful and did all they could. They got me in and out pretty quickly as well, didn’t have anything hidden fee wise or paperwork wise either did all they could. They got me in and out pretty quickly as well, didn’t have anything hidden fee wise or paperwork wise either More
by Zack
January 14, 2021
Great service on a recent repair. Kelly in the Waterloo service department was great. Friendly, polite and easy to work with! I’ll be back for sure! service department was great. Friendly, polite and easy to work with! I’ll be back for sure! More
by Wildcat2332
Employees Worked With
Kelly Banaszek
January 14, 2021
Easy to work with and reasonable. Good communication and follow up. If your looking for good customer service I would recommend stopping by suntrup of waterloo follow up. If your looking for good customer service I would recommend stopping by suntrup of waterloo More
by Bsv
Employees Worked With
January 13, 2021
Our salesperson Joe Hill was one of the best salespeople we have ever dealt with. He made us feel comfortable and we felt like he was honest with us. He is very personable, answered our questions but at the we have ever dealt with. He made us feel comfortable and we felt like he was honest with us. He is very personable, answered our questions but at the same time he wasn’t pushy. Joe is a asset to the dealership. We will definitely be back More
by vholcomb1968
January 10, 2021
Always great service. Very nice Service people who know their stuff. I will be back for sure. First time with Kelly as service advisor, outstanding to work with. their stuff. I will be back for sure. First time with Kelly as service advisor, outstanding to work with. More
by livinonklandathu
Employees Worked With
Other Employees :
Did not catch the names of the Techs but they did a great job., Alan Proctor, Alex Suhre, Danielle Jansen, Ashley Godfrey, Brandon Taft, Aaron Kollack, Sydney Smith, Kelly Banaszek
January 09, 2021
Friendly quality service but i put my truck in for a break job and 3 hrs into the appt they said they didn't have the parts to do the job and had to wait for parts to be picked up returned and put on. . break job and 3 hrs into the appt they said they didn't have the parts to do the job and had to wait for parts to be picked up returned and put on. . You would think if a arranged replace break pads job was booked in advance that the parts would be on hand to do the job in a timely manner More
by MIke Schnepel
Employees Worked With
Kelly Banaszek
January 09, 2021
Never received my Ford Pass reward points after service performed. Also had to remind parts department to reset my warning light after oil was changed. performed. Also had to remind parts department to reset my warning light after oil was changed. More
by MCNIEL
Employees Worked With
Kelly Banaszek
