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Sunset Ford of Waterloo
Waterloo, IL
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,946 reviews
February 10, 2021
The service was very good and the advisor was very informative. The downside is Ford’s parts availability is a little lack luster. The issue is major engine parts being on back order for an extended p informative. The downside is Ford’s parts availability is a little lack luster. The issue is major engine parts being on back order for an extended period of time. More
by rusty.claussen
Verified CustomerEmployees Worked With
Kelly Banaszek
February 05, 2021
Very good service from Service Desk. Service was explained. Friendly staff and efficient. Shuttle drivers very friendly. Dealership seemed clean. Received the receipt next day. explained. Friendly staff and efficient. Shuttle drivers very friendly. Dealership seemed clean. Received the receipt next day. More
by WLD50RT
Employees Worked With
Kelly Banaszek
February 03, 2021
Kyle Brewer was very knowledgeable and helpful with purchasing my new car. He took the time to explain how different (important) things worked in the car. He took the time to show me how to use the new purchasing my new car. He took the time to explain how different (important) things worked in the car. He took the time to show me how to use the new features as well. Sunset Ford in Waterloo is a nice clean facility, well taken care of. The staff us very helpful and very friendly. I will highly recommend this facility to anyone looking for a new vehicle. More
by jabrand1980
Employees Worked With
February 03, 2021
Tyler was great to work with. Had a deal worked out in less than an hour. I’ll be sending people to check them out if they’re looking for a new vehicle. less than an hour. I’ll be sending people to check them out if they’re looking for a new vehicle. More
by Ckoch51
February 02, 2021
Sunset Ford of Waterloo was amazing to buy a truck from! Everyone we met on their staff was very welcoming and professional! It was one of the best experiences we have ever had purchasing a vehicle! No str Everyone we met on their staff was very welcoming and professional! It was one of the best experiences we have ever had purchasing a vehicle! No stress and easy! Thank you Kyle & Sunset! We love our new truck! More
by Davidrelder
February 02, 2021
Kyle was extremely helpful in selecting my new truck. I am very happy with it and love how it drives! It’s perfect for what I need it to do and gets me there safely! Thanks Kyle! ✌🏻 am very happy with it and love how it drives! It’s perfect for what I need it to do and gets me there safely! Thanks Kyle! ✌🏻 More
by Nancygerfen0123
Employees Worked With
January 30, 2021
Joe Hill was very helpful with little pressure for the sale. He was knowledgeable about the vehicle I purchased and on all the technology that came with the vehicle. sale. He was knowledgeable about the vehicle I purchased and on all the technology that came with the vehicle. More
by tannervandorn
Employees Worked With
January 30, 2021
I had a great experience at sunset ford in Waterloo. For my time spent with my recall they even gave me a free car wash. my time spent with my recall they even gave me a free car wash. More
by dawny78
January 26, 2021
Very nice and letting you know what is going on with your car. Very clean. Employees are very knowledgeable. I do not like surveys please stop sending me surveys. car. Very clean. Employees are very knowledgeable. I do not like surveys please stop sending me surveys. More
by DONNAMYERS29
Employees Worked With
Don't remember
