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Sunset Ford of Waterloo
Waterloo, IL
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,894 reviews
April 30, 2024
Adrain was lovely and his service impeccable. He helped turn an unwelcome situation into something less painful and that was extremely welcomed. It is much appreciated. He helped turn an unwelcome situation into something less painful and that was extremely welcomed. It is much appreciated. More
by Melissa
April 25, 2024
Was a great experience dealing with Joe Hill at Sunset Ford. Made it very easy to come to a decision. Thanks for making it so easy. Its been a long time since I bought a car by myself. Ford. Made it very easy to come to a decision. Thanks for making it so easy. Its been a long time since I bought a car by myself. More
by debiboeving
April 25, 2024
John Reis was an excellent salesman, he was very polite and helpful. We did a trade-in and felt we got a good price for our old vehicle. Between John and the Business Manager Treff Laplant our paper work and helpful. We did a trade-in and felt we got a good price for our old vehicle. Between John and the Business Manager Treff Laplant our paper work was easy and we were out of there in a timely manner. More
by debbie_row
April 21, 2024
Joe Hill made my experience at Sunset Ford spectacular! His communication and attention to detail with my deal was extremely appreciated. Joe came through when others didn’t! I will be a repeat customer fo His communication and attention to detail with my deal was extremely appreciated. Joe came through when others didn’t! I will be a repeat customer for sure, and I highly recommend Joe & Sunset both! More
by Drew Bailey
April 18, 2024
John Ries at Sunset Ford was very patient in finding exactly what I was looking for. I never felt rushed or pressured to make a decision. I would definitely recommend him to anyone looking to purchase a exactly what I was looking for. I never felt rushed or pressured to make a decision. I would definitely recommend him to anyone looking to purchase a new vehicle. Kyle Brewer and the team at Sunset are excellent! More
by JohnW
April 11, 2024
Very helpful with information and ease of completion of sale. All staff were amazing and made this harmless. sale. All staff were amazing and made this harmless. More
by raywthorsten60
April 06, 2024
Nice & clean Waterloo Facility. Salesman John Reiss and Sales Manager Kyle Brewer are exceptional. Had a very bad experience buying a used car from the Sunset Hills Ford Dealersh Salesman John Reiss and Sales Manager Kyle Brewer are exceptional. Had a very bad experience buying a used car from the Sunset Hills Ford Dealership. The experience from the Waterloo Dearlship renewed our faith in Sunset Ford. We plan on being regular customers and because of the exceptional performance from the Waterloo Team we are planning to buy another new Ford very soon. Thank You ! More
by Ed & Chris Harper
April 02, 2024
Adrian was very kind and personable throughout the entire experience. Overall a wonderful experience, I would highly recommend to others. experience. Overall a wonderful experience, I would highly recommend to others. More
by Emily L.
April 01, 2024
I very much liked the experience of purchasing a vehicle from Sunset Ford of Waterloo. Joe, Kyle and Treff were great to work with. from Sunset Ford of Waterloo. Joe, Kyle and Treff were great to work with. More
by happy
