Sunrise Chevrolet Buick Pontiac GMC at Collierville

They found the problem with my car and fixed it. They changed my oil and did a great job overall They changed my oil and did a great job overall More

I've been a loyal GM customer and want to continue to be but after the service I haven't received from GM and standing behind my warranty it's hard to continue my loyalty. I have a 2019 Buick Encore with 63 but after the service I haven't received from GM and standing behind my warranty it's hard to continue my loyalty. I have a 2019 Buick Encore with 63k miles and have own it less than a year when my engine went out. After verifying it was still under powertrain warranty I had my vehicle towed to Sunrise. They confirmed that my engine needed to be replaced. I provided all service records that I had since purchasing it from CarMax. After researching my vehicle and talking to friends who are in the automotive business and/or are Service Managers at other GM dealerships in the tristate area, the top issues are with the engine & coolant systems. GM knowing all the issues this engine has had nationwide they still denied replacing my engine. They now want $9500 to replace my engine. I have been without my vehicle for over a month and paying for a rental. I am now questioning if they stand behind any warranty that they offer. Hopefully we can get this resolved and move forward. More

They did a good job and was extra helpful fixing my vehicle and I appreciate that vehicle and I appreciate that More

The Service Department does not work with you minimize costs when the repairs are extensive ‘Why should I discount the $135/hr labor charge when you authorized the repairs,’ I was told by the Serviser A costs when the repairs are extensive ‘Why should I discount the $135/hr labor charge when you authorized the repairs,’ I was told by the Serviser Advisor when I was hit with an very large unexpected invoice’. They will not work with you and are not willing to help in these hard times.Greedy, haughty and do not give this dealership your hard earned money. More

Clean professional dealership. From the service writer and the cashier, a painless experience. Car was repaired as requested with no problems. From the service writer and the cashier, a painless experience. Car was repaired as requested with no problems. More

The Sunrise service department was great. They communicated well and got my car fixed up quickly. I will come back. They communicated well and got my car fixed up quickly. I will come back. More

Acquiring an appointment was very easy and convenient; however I gave four ⭐️ due to the longer than anticipated wait time. I plan to return for future services and would also recommend to family and frie however I gave four ⭐️ due to the longer than anticipated wait time. I plan to return for future services and would also recommend to family and friends. More

I had great service and everything was great! My wait was short and the facility was clean and neat!! My wait was short and the facility was clean and neat!! More

Great service, easy to work with. Would use them again for my next vehicle purchase. Salesman Steve was great Would use them again for my next vehicle purchase. Salesman Steve was great More

They gave good customer service Not a long wait with appointment time Made recommendations for appointment time Made recommendations for More