Sun State Ford

My service advisor Don is great & always keeps me informed on what is happening, I am happy he was assigned to me! Lately I have seen him a little too much & am concerned my Escape, which I love so informed on what is happening, I am happy he was assigned to me! Lately I have seen him a little too much & am concerned my Escape, which I love so much, was built Ford proud. More

Don Raymond is my service advisor and he keeps me informed on pretty much everything going on with the car I have in the shop. I have two Fords and we never have any problems with repairs. He goes informed on pretty much everything going on with the car I have in the shop. I have two Fords and we never have any problems with repairs. He goes to bat for you on getting these cars repaired along with keeping us informed. More

My uncle and I bought a truck from Sunstate Ford less than a month ago. Of course, they were helpful whenever we bought the truck, considering that it is over $80,000 F-350 Platinum. The day we took the than a month ago. Of course, they were helpful whenever we bought the truck, considering that it is over $80,000 F-350 Platinum. The day we took the truck we got only one fob and the salesman said that we will get the second fob later because he cannot find it, I even have it on a text message. I didn't think it'a a big deal as long as they would get it for us within a week or so. I checked with the salesman a few days ago about the fob and all he had to say is that they cannot get me another fob and that's the end of it. These fobs that have remote start, open the tailgate etc are pretty expensive and I have to pay for that now? I emailed the general manager to resolve my issue, and never heard back from her. The salesman ignores me now after we paid close to $90,000 with all the warranties we got. Another thing this dealership does, the sell you warranties that are not even Ford warranties. Could be nice to disclose that upfront. This is by far the worst experience I had. A week after my uncle bought the truck I purchased a Mustang GT from the Ford dealership in Davenport FL which was a whole lot different from Sunstate. I will contact Ford Motor to see if they can help us get what we paid for. More

The Service Team, especially Don, are great to work with. My F-150 was serviced at my appointment time. The work was professionally done and I would take my vehicle back to the Service Team again. Howev My F-150 was serviced at my appointment time. The work was professionally done and I would take my vehicle back to the Service Team again. However, the Service Team is place in an awkward position because of poorly engineered parts they must deal with. "Swollen Nuts" is what they call the lug nuts on Ford vehicles when the outer covering of the lug nuts swell due to heat or rust causing moisture (yes, those things that are used to secure a wheel to threaded wheel studs --- major safety issue in my opinion). Ford Motor Company knows about this and becasue a Class Action Lawsuit was tossed out do not feel they should do something. Imagine my surprise when I was told that I had "swollen nuts" but I needed to replace all 24 of them at $7 a piece to get a two year warranty. My lug nuts were about 3 1/2 years on the vehicle. When I thought I was going to pay $49 for "The Works" service, I actually paid $233 ($168 for new lug nuts). Shame on Ford Motor Company. More

Don Raymond is my service advisor & he worked tirelessly to find & repair a really unique problem with my 2019 Escape. He kept me in the loop the entire time. to find & repair a really unique problem with my 2019 Escape. He kept me in the loop the entire time. More

My car was handled in a timely manner with a clear penchant for attention to detail. The service department was truly impeccable in their skill, as well as their customer service. After waiting a rela penchant for attention to detail. The service department was truly impeccable in their skill, as well as their customer service. After waiting a relatively short time for “The Works”, I had a good conversation with one of the technicians that serviced my car. I felt like a human and not just another number. Kudos to the team at this location. They’re getting it done right. More

Worst experience Imaginable. SunState Ford (Knowingly) sold me 2-2020 explorers in a row leaking transmission coolers both catastrophic drive train failure (wrecker required) both times. 1sr car3-days,2n sold me 2-2020 explorers in a row leaking transmission coolers both catastrophic drive train failure (wrecker required) both times. 1sr car3-days,2nd car worked 3- weeks. I wanted one fixed before They sold to me. Dealer said Ford won’t fix until failure???. Now wont talk Ford has since then did a recall for the very thing I’ve been screaming about. Everyone from day one knew I. I bought a car in the middle of a ongoing problem when I had no idea and they sucked me right up into it, took my $$ and dismissed me.. I also have other problems we are back up camera malfunction we are tail lights fill up with water but they won’t even respond to me More

Don at Sun State Ford is a great service advisor & listens & gives input. So far their service has been first class. Everyone at the dealership is friendly & helpful. listens & gives input. So far their service has been first class. Everyone at the dealership is friendly & helpful. More

Great place to take my Ford SUV. They always take good care. Very friendly. Came in without an appointment and ran a diagnostic test. Took care of the problem and back on my schedule. What a relief. care. Very friendly. Came in without an appointment and ran a diagnostic test. Took care of the problem and back on my schedule. What a relief. More

Thank you Ido, for the very positive experience with SunState Ford last week. Many blessings to you and your coworkers. However I found the truck I was looking for, GMC in St AugAugustine. SunState Ford last week. Many blessings to you and your coworkers. However I found the truck I was looking for, GMC in St AugAugustine. More