Sun State Ford

The best customer service I've ever had at a dealership!! I would definitely recommend this dealership and Charles Crawford in the used car department. He welcomed me with a warm smile right as I got there. H I would definitely recommend this dealership and Charles Crawford in the used car department. He welcomed me with a warm smile right as I got there. He has a great sense of humor and made the car buying experience very enjoyable. I am not an easy sale because I am a very picky person. Charles found exactly what I was looking for. He was very knowledgeable about all the features and he got it $2000 lower than another dealership I had gone to! Not only that but I was able to keep my old car and get $0 down with an interest rate I was happy with. Charles even suggested the ECP plan which takes care of inside and outside body maintenance. It is an excellent service for the value, so worth it. The whole process was quick and painless and pressure-free. For anyone looking for a new or used car who wants a great car buying experience, I recommend going to Sun State Ford and asking for Charles Crawford. More

Rafael at used cars made the entire car buying process easy and enjoyable. He was very friendly and helpful throughout. He made buying my first car very spe at used cars made the entire car buying process easy and enjoyable. He was very friendly and helpful throughout. He made buying my first car very special More

Great dealership and was totally worth the 2 hour drive! We found the car we really wanted at this dealership even though we lived about 2 hours away, but they were great about communicating via email to ans We found the car we really wanted at this dealership even though we lived about 2 hours away, but they were great about communicating via email to answer any questions we had and to confirm the car was still available, even texting us a current picture of the car and communicating right up until we go to the dealership and pulled into the wrong parking lot haha They lived up to their reputation of no pressure and just simple, fast, and fair car buying. We were pleased with the price we got and the trade-in offer and we were in and out with our new used car. They even had amazing follow-up service after the sale was finalized and helped us get a technical problem fixed at no charge. Highly recommended and would definitely shop here again, thanks! More

Lied about inventory We called ahead and asked if the car was there they (Chris)said yes and then after a long drive they did not have the car. He may not have lied but ma We called ahead and asked if the car was there they (Chris)said yes and then after a long drive they did not have the car. He may not have lied but may just have a hearing problem. ?? yea, right... More

Pathetic Customer Service. Time to go to court. I have been chasing a refund on a tire insurance policy since April. It is now almost August. Getting information from their staff is a nightmare. T I have been chasing a refund on a tire insurance policy since April. It is now almost August. Getting information from their staff is a nightmare. The insurance company on the other hand have been fantastic. But all refund roads lead to Sun State. Now after months of being nice and countless emails I have to give up and go to the Ninth Circuit court of Orange County. Stay tuned. I will be posting regular updates. All this for a few hundred dollars. Never again will I do business with Sun State Ford, except to collect my money and damages. See you in court Sun State! But in the court of public opinion such as Facebook, LinkedIn, and every other social media site I can register on, you will be getting zero stars from me. I'll be spreading the word as far and wide as possible. More

Service Department When you need service at Sun State Ford, call and ask for Stacey. Excellent person to deal with....best service from an individual I have had in a lo When you need service at Sun State Ford, call and ask for Stacey. Excellent person to deal with....best service from an individual I have had in a long time from any local business. More

Best experience ever in buying a vehicle I had been interested in buying a Ford for a few years. I did not think the Escape was big enough and then I found the Edge. I went on TruCar and was I had been interested in buying a Ford for a few years. I did not think the Escape was big enough and then I found the Edge. I went on TruCar and was contacted by a few Ford dealers. My salesman David Crader contacted me and had a 2015 Edge I could look at and drive. From the moment my wife and I arrived to see the vehicle David was a total professional. After a test drive he had a deal I could afford and we completed the deal. He made sure everything was in order before we left and he took the time to explain some details of the Edge for us. I would definitely recommend David to my friends to buy a car from. The gentlemen who handled our financing was also very professional and made me feel at ease in explaining the details of the financing. My overall experience was excellent in every way. Larry Barnes More

Great service by people who listened! Had problem with vibration/wobble on wheels of F150. Took it to another Ford dealership near to our house who fobbed us off and acted like we didn't k Had problem with vibration/wobble on wheels of F150. Took it to another Ford dealership near to our house who fobbed us off and acted like we didn't know what we were talking about. Bought the truck from Sun State Ford 3 years ago so took if there for a second opinion. Jake Denmark in the service department was very very helpful and went above and beyond what was expected. He kept us informed all throughout the progress and as suspected we needed two new tyres. I was really impressed with their sales department when we bought the truck and am even more impressed with their service department. I would recommend this dealership, they were fantastic and caring. Good Job Sun State Ford. More

Get repairs elsewhere!!! Charged $486.71 to install refurbished starter which is about $100.00 more than the maximum fair price for this work in Orlando according to Repair Pa Charged $486.71 to install refurbished starter which is about $100.00 more than the maximum fair price for this work in Orlando according to Repair Pal app. After speaking with the service and parts managers I found that they charged me an extra $100.00 for the "retail" price on the starter. If I had walked to the other side of the building and picked up the part and then walked back and handed it to the service dept. it would have been $100.00 cheaper. Had no idea a Ford dealership would operate this way. Asked the service manager if he thought this was a good business practice and he said he didn't see a problem with it. Tried to get estimate before going in but they told me "system is down.." Got a quote from Rush Trucks Ford dealer for $325.00 and assumed Sun State would be comparable. Big mistake. I ended up at Sun State and had to let them fix it. Sadly I feel that I have been price gouged personally by Ford and after a lifetime of buying Ford trucks it is time to switch to Toyota. To add insult to injury my $486.00 starter lasted exactly one day before I had to return and have it replaced. Sun State is the Ford dealer to avoid in Orlando. More

Great Service dept. I only drive mustangs and I only buy from SunState Ford. One of my main reason for buying here is because I know the service after purchase will be to I only drive mustangs and I only buy from SunState Ford. One of my main reason for buying here is because I know the service after purchase will be top notch. Stacey is amazing. She ALWAYS follows through. She ALWAYS greets you with a smile and a chat. She is ALWAYS there and you never leave without Stacy asking, 'Is there anything else I can help you with'?. The only thing I would change is to add additional stars so I could give her and the mechanics 15 stars instead of a mere 10/10 More