Suburban Nissan of Farmington Hills

At this point, if I could give a zero I would. RIGHT after purchasing a used vehicle from them. An oil leak was found. After MUCH discussion, they agreed to look at it. They said it wasn't oil RIGHT after purchasing a used vehicle from them. An oil leak was found. After MUCH discussion, they agreed to look at it. They said it wasn't oil it was transmission fluid and the vehicle needed a new transmission. A used transmission was put in, at MY expense!! My understanding was that it was a refurbished transmission. I was not told that it was a used transmission, until I picked up the car and paid the bill and was forced to sign and AS-IS agreement to get my car back.No one told me how many miles were on the used transmission. Nor was I given any paperwork nor the opportunity to purchase a warranty. The next day, I discovered the original oil leak still existed. (It seems it was never the transmission.) They changed the oil seal. Now a few months later the used transmission has failed. Leaking all over the driveway. Suburban Nissan said "sorry not our issue!!" They charged me to put a used transmission in the vehicle that did not need one!!! They led me to believe it was a refurbished transmission, not used! They did not inform me how many miles were on the transmission, did not give me any options on choosing a different transmission and did not give me the opportunity to purchase a warranty. And now the transmission, they just put in my car has failed. Estimate is $6000+. They deny all responsibility. And all assistance for help. I highly recommend people DO NOT go to this dealership. NOT FOR new, NOT FOR used, NOT for any type of service. They are as unethical as it comes. They sell junk vehicles and then hide behind their AS-IS paperwork. They know they are wrong, but do not care. Not about their customers, not about values or ethics. STAY AWAY. There are plenty of stand up dealerships. This is NOT one. More

When you get a car with Brian as your salesperson, it is a memorable experience. He is patient while very informative. It's awesome how he always remembers his clients. a memorable experience. He is patient while very informative. It's awesome how he always remembers his clients. More

Eric was very helpful, the process was quick and easy and I was able to leave with a new car in under 24 hours. I was able to leave with a new car in under 24 hours. More

Eric was very nice and easy to talk to. He followed through on all we talked about. Buying went as quickly and smoothly as possible. I'd buy here again. He followed through on all we talked about. Buying went as quickly and smoothly as possible. I'd buy here again. More

First time buying a car from a dealership at 36. Always wanted to avoid it, but Eric did a good job helping me find something that fit my need and price range. Happy with the vehicle I got, would re Always wanted to avoid it, but Eric did a good job helping me find something that fit my need and price range. Happy with the vehicle I got, would recommend going to this dealership and asking for Eric. More

Salesperson was awesome. Very attentive to my needs, patient during the process and handled the negotiations impeccably. Sales mgr also did a great job during this process. H Very attentive to my needs, patient during the process and handled the negotiations impeccably. Sales mgr also did a great job during this process. Highly recommend this dealership. More

Quay Lewis was very thorough and professional. He was not pushy, he explained all questions asked. He was available later that evening to answer additional questions by text. He was not pushy, he explained all questions asked. He was available later that evening to answer additional questions by text. More

I love this dealership because they consistently provide excellent, exemplary customer service. I can always depend on them for honesty, care, and a reliable vehicle every single time. They've earned my t excellent, exemplary customer service. I can always depend on them for honesty, care, and a reliable vehicle every single time. They've earned my trust!. More

Brian Evan is friendly, down to earth, knowledgeable about Nissan cars and dealership processes. Always go to him when I need a new lease, or have questions. about Nissan cars and dealership processes. Always go to him when I need a new lease, or have questions. More