Suburban INFINITI of Novi

Exceptional Experience Vern Mitchell is, without question, the best vehicle salesperson I have ever worked with. He makes the entire process as efficient and direct as poss Vern Mitchell is, without question, the best vehicle salesperson I have ever worked with. He makes the entire process as efficient and direct as possible. More

Repair This dealership knowingly sold me a truck with a faulty air condition unit. Do not but any pre-owned vehicles from this dealership without a warranty This dealership knowingly sold me a truck with a faulty air condition unit. Do not but any pre-owned vehicles from this dealership without a warranty, it is probably doctored up for sale. My truck repair cost me (at one time)2,198.00 in under a month. This costly of repair work had to be known too them. Watch out for them. Reginald S Gordon More

Non-stressful experience! John DeSanto was the salesperson my daughter and I worked with, to purchase a used car for her. John was friendly, open about all aspects of the purc John DeSanto was the salesperson my daughter and I worked with, to purchase a used car for her. John was friendly, open about all aspects of the purchase, and made us feel like we were dealing with a member of our own family. I would recommend John to anyone looking for a vehicle! The only downside was I was somewhat disappointed that the car had not been detailed as well as it should (i.e., back bumper [black] not armour-alled, front window inside and out, not cleaned, front grill not shined [full of water spots], etc). I joked with John that because it was a Ford product it must not have been eligible for the same attention. John was very apologetic and did, in fact, clean the window and do all he could to improve the situation. This said, it would not keep me from coming back to Suburban Infiniti of Novi, as John's customer service and the friendliness of the rest of the front of house staff is wonderful. More

Hard Work Pays Off On February 17, 2017 I decided to finally take a ride by this dealership to inquire about a vehicle I've had my eye on for several days. As I entered On February 17, 2017 I decided to finally take a ride by this dealership to inquire about a vehicle I've had my eye on for several days. As I entered the door, I was greeted by Mr. Limage whom I thought was a customer service rep. Surprised was the least of what I was when I put 2 and 2 together and figured this inviting individual was my sales agent. From the start of the deal to the end Mr. Linage was attentive, caring and well versed regarding the car of my choice. I would not hesitate to refer anyone to this sales agent. He is definitely an asset to the company. More

Great experience I had a wonderful experience!! Everyone was very friendly and helpful.Ken Trimiew David Simmons teamwork was excellent would recommend these two for I had a wonderful experience!! Everyone was very friendly and helpful.Ken Trimiew David Simmons teamwork was excellent would recommend these two for sure. Looking for a dealership look no more Suburban Infiniti Novi More

Amazing I had a great experience at Suburban of Novi. My sales person Jean Joseph Limage, II and Bill French are the best. Jean treated with top notch custome I had a great experience at Suburban of Novi. My sales person Jean Joseph Limage, II and Bill French are the best. Jean treated with top notch customer service by providing confidence and knowledge of all the different cars while insuring that my purchase was everthing i needed it to be for me and family. Bill shared top notch service and options for me, what a wonderful team. I came home with my new car and I love it.!!! Thank you Surburban Infiniti of Novi you are #1. Thank you for making me feel like family. More

Exceptional Service My husband and I received the upmost respect and care while buying our new truck. From the moment we arrived at Suburban Infinity of Troy to the time My husband and I received the upmost respect and care while buying our new truck. From the moment we arrived at Suburban Infinity of Troy to the time we drove off the lot, we were treated with respect and kindness. Even though we were late to our appointment and the dealership was closing for the night, our salesman (Oleg Kouton), sales manager (Tom Sicheneder), and business manager (Rick Szeptowski) were nothing but professional! My mom always told me to walk away if we didn't trust our car salesman, however that was not the case here. We absolutely loved Oleg, Rick and Tom! They were so personable and so trustworthy. I highly recommend them. We love our new truck just as much as we did when we got it a few weeks ago. And thanks to those 3 men my husband was able to get the truck of his dreams. So thank you again for taking the time to help a newlywed couple who showed up at closing time and made you late for dinner at home. We appreciate you! More

poor customer service Hello. I would like to express my disappointment in the customer service provided by your service dept. I have been coming to your dealership to servi Hello. I would like to express my disappointment in the customer service provided by your service dept. I have been coming to your dealership to service my infiniti for over 3 years, and this particular service advisor is always rude and careless. His name is L.J. Parker. I came inSaturday and told him that my gas mileage has been decreasing and needs to be looked at. I have been coming in every 7500 mile interval to perform a synthetic oil change. Instead of offering someone could take a quick look at the car, he simply said ?Sorry, we cannot perform this kind of service on Saturdays? and I would need to call and schedule an appointment. There was only one other customer at the dealership at the time. Instead of offering to schedule one for me he simply told me to take a hike. What kind of service is this? When I told him I was disappointed in the service, he simply told me to go somewhere else, like the infiniti dealership in ann arbor and grand rapids. Then when I told him it was the closest one to my house he simply said ? I think we?re done here?. Is this any way to talk to a customer? I called the dealership in ann arbor and explained my situation and they atleast said they could take a quick look at it to make sure my air filter is not clogged or spark plugs need to be replaced, some common issues which may cause a dramatic decrease in MPG. I will be reporting your dealership to Infiniti corporate services so they can review this case. I am very disappointed in this service. More

By far, the best car buying experience ever. From my salesperson Jean Limage II to finance manager Bill French, these are the easiest, most professional and helpful people i have ever dealt with From my salesperson Jean Limage II to finance manager Bill French, these are the easiest, most professional and helpful people i have ever dealt with in 40 years of driving. I would highly recommend them and will. More