Suburban INFINITI of Novi

I came in for a battery change on my Infiniti. I had my battery replaced 11 months ago and had to jump it several times prior to coming in and having to have it replaced again. The replacement battery was battery replaced 11 months ago and had to jump it several times prior to coming in and having to have it replaced again. The replacement battery was under the two year warranty and so I didnt have to pay for the replacement. After the battery was replaced I noticed that my aftermarket alarm was not working and the service consultant refused to help me with this telling me that they wouldnt have changed this and I should talk to the installer. After returning to my vehicle there was a large 14 inch scratch on the trunk deck of my car that was in a circular pattern similar to a washing or drying motion. I spoke to the service manager who had the detailer look at it. The detailer indicated it was a fresh scratch and that it may have been caused by the washer's brush. He repaired the scratch but it is still is visible. I spoke with the service manager who implied that they could not have caused this despite what the detailer said. I was very upset with the response and asked to speak with a manager as I would not feel comfortable returning to Suburban Infiniti of Novi given the experience I had. I was told I would be contacted by Suburban's service manager later that day but did not recieve any such call for several days later. I have been to several infiniti dealerships throughout my time with the vehicle and have always been satisfied until my experience at Suburban Infiniti of Novi. I would recommend you find another place to service your vehicle if you care for your vehicle as its clear the service team at Suburban Infiniti of Novi will not do it for you. More

My second car and really enjoy working with Renee. She is very pleasant to work with and follows-up with you in a kind way. very pleasant to work with and follows-up with you in a kind way. More

Suburban Infiniti of Novi has continually provided me with superior service. My experience has been nothing short of perfect, and I owe much of that to LJ Parker. LJ is super awesome. From start to finis with superior service. My experience has been nothing short of perfect, and I owe much of that to LJ Parker. LJ is super awesome. From start to finish, he always keeps me up to date with how my car is doing. I couldn't ask for anything more! :) More

I just purchased a used car from Suburban Infinity of Novi and I couldn't have made a better choice or had a Better experience, the overall knowledge and professionalism that was showed to me was above a Novi and I couldn't have made a better choice or had a Better experience, the overall knowledge and professionalism that was showed to me was above and beyond what I could have asked for, and at the end of the day your part of the suburban family. From Ed Biagas making sure every detail of my purchase before and after was exactly what I wanted to Charles Biggs making sure I was protected above and beyond the warranty offered to me, and my salesman Alessandro Succurro keeping me up to date on when everything would be ready,I would recommend this dealership to anyone looking for a new or used vehicle and I am looking forward to doing business with them in the future. More

After some research, we made the two-hour trip to Suburban Infinity of Novi to look at a particular SUV. Jean made sure we got a thorough test-drive and had the opportunity to check every feature of Suburban Infinity of Novi to look at a particular SUV. Jean made sure we got a thorough test-drive and had the opportunity to check every feature of the vehicle. When we had a concern about the SUV's service history, Jean didn't try to explain the issue away as some sales associates might. Instead, he picked up the phone and made several phone calls so we coud learn the facts about the car. We really appreciated Jean's honest, open approach and we felt we'd learned all we could about the SUV before buying it. When we had to delay the delivery date due to an out-of-town business trip and coming down with sinus imfections, Jean offered to make the two-hour trip to bring the car to our home. There were no surprises in the paperwork and we were able to sign everything as we expected. We were so pleased with our experience with Jean that we'd buy a car from him again. More

If you want an outstanding deal (I mean the whole experience - price wise, professionalism, quality of work, excellency at work) Renee and Charles are the guys that you have to get in touch with, The experience - price wise, professionalism, quality of work, excellency at work) Renee and Charles are the guys that you have to get in touch with, They helped me throughout the whole process in order to guarantee me a good deal and my dream's car. They have taken our costumer-dealership relationship to another level: it became a partnership aiming to provide me the best pricing condition and the car the way I wanted. I was going through the car shopping process for months and I can guarantee you that this was the best place that I have stepped in and have also proven to be the best deal considering the car itself which is a fantastic piece of technology with the best dollar value attached to it along with the outstanding high quality and world class service provided both by Renee and Charles. They are both good people and you can see they love what they do. This was my first Infiniti of many with this dealership. More