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Suburban Ford of Waterford
Waterford, MI
1,139 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,139 reviews
November 04, 2019
common courtesy, bad business I contacted this dealership via the internet, because there was a used car posted on the dealership website (with pictures and a listed price) it was I contacted this dealership via the internet, because there was a used car posted on the dealership website (with pictures and a listed price) it was after dealership hours. I was contacted the next morning by a salesman. I set up a appointment with him to come look at the car, I told the salesman that I was coming from distance, the vehicle was for my 16 year old son who I would be bring with me, that I would be leaving work early to come look at the vehicle. We arrived at the appointment time, I was advised by the salesman that they would not sell me the vehicle because it was NOW determined that the vehicle was unsafe. I was told the car was not inspected prior to being listed for sale. The salesman "of course" then attempted to show me vehicles, that were over my price range or something we were not interested in purchasing. No phone call to let me know about the inspection never being done, or for him to check first to see if the inspection was done. So if you plan on looking at doing business at this dealership make sure you ask, if the car has been inspected prior to making a long drive to see a vehicle. Make sure its not a bait car to get you to the dealership. My son and I both learned a lesson. More
by bad business
Employees Worked With
Mark Hollars
October 30, 2019
Brandon did what Corporate Ford specialists couldn't! After a year of dealing with a DVD speaker/bluetooth issue, we reached out to Ford of Waterford and reached Brandon. He went beyond what we could hav After a year of dealing with a DVD speaker/bluetooth issue, we reached out to Ford of Waterford and reached Brandon. He went beyond what we could have asked for and not only researched the solution, but called us so we could go back and get it fixed. This is a solution that several, high end techs have tried to do with home visits, and this request went up the ladder, to corporate. When we found out Brandon was new to the team, we knew we needed to share what type of person Ford had on their team, unfortunately, we haven't reached any manager yet since they haven't called back but wish Brandon all the best and definitely look for him on the Sales team! More
by Mark
Employees Worked With
Brandon Daoud
October 29, 2019
Good Experience with Ed Rogin! Ed was a big help along the way to my first vehicle purchase. He was very knowledgeable, friendly, and trustworthy throughout the experience and helpe Ed was a big help along the way to my first vehicle purchase. He was very knowledgeable, friendly, and trustworthy throughout the experience and helped answer the many questions I had. More
by SLendz
October 26, 2019
Best dealership experience my family has ever had I cant say enough about Celeste. She has earned my business for life. Great to deal with keeps the whole car buying experience fun and is a wonderful I cant say enough about Celeste. She has earned my business for life. Great to deal with keeps the whole car buying experience fun and is a wonderful person. Explains everything in very simply and easy to understand terms. I will reccomend her to everyone I know who's looking for a new Ford. More
by Jim Patterson
Employees Worked With
Celeste Keesling
October 23, 2019
Sam West is The Salesman! Sam helped me find what I was looking for right from the git. I went in to look at a Ranger (because I thought that may be my best value) of which Sa Sam helped me find what I was looking for right from the git. I went in to look at a Ranger (because I thought that may be my best value) of which Sam accommodated my desire. Then after test driving the Ranger, Sam insisted I try the F-150. A much, much better ride and more responsive, more power. But at what cost I wondered? When I got back after the F-150 test drive, Sam had lease figures for me—the F-150 less than the Ranger. So giving it a couple weeks, I test drove a few other Ford and Lincoln vehicles (to stay in the Ford family for my wife's A-Plan and returning lease incentive), just to see. The Lincolns of course were very nice, but twice as much as the Fords. Driving an Edge and an Escape didn't do much for me, but I had liked the F-150. I went to the website to build my F-150 and get an idea on pricing. After figuring my configuration there were two at Suburban I wanted quotes on. However, what I scoped out were 2020s—not yet with great incentives. Sam though took the specs I configured and found a 2019 on the lot—with much more than I had spec'd—and for about what I figured it would be. The next day Sam put it all together, everything went as smooth as one could ask for. Now all this makes Sam a good service provider, but what makes Sam—The Salesman is after all the contracts and everything was signed, deal done and Sam was explaining all the ins and outs of the vehicle, Sam noticed that the closing costs were a few hundred dollars more than he quoted me they would be, and asked me if I bought anything extra? "No." He excused himself went to the guy who closed the contract with me. After he came back, he told me the closing costs were the original quote. No contract redrawing and resigning. Seems Sam made the dealership eat the extra costs (or he did?). That's what makes a great salesperson—dedication to the customer. Sam is that salesperson. More
by John Gnotek
Employees Worked With
October 17, 2019
quick and easy used car purchase purchased a used ford fusion. wasn't too pushy about extended warranty and other add-on crap, which is what I was really afraid of. another dealersh purchased a used ford fusion. wasn't too pushy about extended warranty and other add-on crap, which is what I was really afraid of. another dealership was really shady about it More
by HoppeHelicopterBrigade808
October 17, 2019
More for less money! spoke with George Re: stock# ia20151 a 2014 f250 offered 18000. was told no and then offered 18500. and once again was told that the "sales Manager" w spoke with George Re: stock# ia20151 a 2014 f250 offered 18000. was told no and then offered 18500. and once again was told that the "sales Manager" was sure they would get 19000. from that truck however they still have it on their lot. I have purchased 2015 f250 a 1 year newer truck from another dealer with 25000 less miles for 19500. Just 500. dollars morn than they were asking that they wouldn't budge on the price. Seems to me that they should more acceptible to making a deal rather than trying to get top price. Once again it pays to shop around... and btw the dealer i bought from was also much closer to home. More
by jh2957@yahoo.com
Employees Worked With
Other Employees :
basically bought the same truck but 1 yr newer from a different dealer that was willing to deal rather the sit tight for top price., Keely Rodrigues
October 15, 2019
Quick and painless! When I walked into the dealership, my mom,sister, and I were greeted and helped right away. Ed treated all of us with respect and really made the enti When I walked into the dealership, my mom,sister, and I were greeted and helped right away. Ed treated all of us with respect and really made the entire experience quick and painless. I never have had such a great experience buying a vehicle. I love my new vehicle and I would highly recommend this dealership and salesman. More
by BHR
Employees Worked With
October 14, 2019
Satisfied customer We have been working with Laurie Moses for years as well as our adult kids. Laurie has never disappointed us with her professionalism, speed and helpf We have been working with Laurie Moses for years as well as our adult kids. Laurie has never disappointed us with her professionalism, speed and helpfulness with this process. The dealership is a little far for us to drive to but we do it because Laurie Moses is there! More
by ttetrick
Employees Worked With
Other Employees :
We have always dealt with Michael in Service and he has been excellent to work with as well , Mike Talampas
October 06, 2019
If you are set on buying a Ford, DO NOT buy from Suburban!! If you enjoy the excitement of buying a new car, avoid this dealership! Recently purchased a new F150 and have had nothing but problems with Suburban If you enjoy the excitement of buying a new car, avoid this dealership! Recently purchased a new F150 and have had nothing but problems with Suburban from day one. A scratch was located on one of the doors before I had even driven the vehicle or signed the paperwork. I was told it was a simple fix and asked to bring it back the following week for repair. The bodyshop attempted, unsuccessfully, to fix but ultimately said it was too deep and would require paint. I was asked to bring the vehicle back again in two weeks (since my salesman was going to be on vacation) for repair. I was offered a tank of gas for my troubles. When I dropped off the vehicle, I was told the in-house bodyshop was extremely backed up, so they would be sending my car elsewhere. When I arrived to pick it up the following day, it was extremely obvious whoever they sent this to for the work did not know what they were doing. There was a circle of re-worked area measuring approximately 12" in diameter that was a different color!! My salesman said he couldn't see any difference at first. I insisted a manager come outside. He did, and could see the problem immediately. I was told it may need time to dry and I should wait it out. If the discoloration didn't resolve itself in a couple days, I was to let them know. It didn't. I was then told to bring the vehicle back...for the third time....so their bodyshop could fix the problem (hopefully). Unfortunately, this meant totally re-painting both drivers side doors....on a brand new truck with less than 400 miles on it (all of which were going to and from the dealership). At one point, I was told by my salesman I should have just left the scratch alone in the first place and that I was lucky they were able to find the exact truck I wanted!! Just picked it up and while better, it definitely does not look like it just rolled off the line. There are several areas that still have issues. I refuse to bring it back for another round of repairs. So, now I'm stuck going to a body shop I can trust and pay for the final repairs out of pocket. Once the dealership got their money, it became my problem. Ford customer care is a joke and this dealership is about the worst I have ever dealt with. This was my first.....and last....Ford purchase. As the title suggests, if you are set on buying a Ford, I suggest going through any other dealership. More
by Rob H
Employees Worked With
John Duley, Liam Tuohy, Jay Akkari
