Suburban Ford of Waterford

Never had a issue with the dealership, the staff is very responsive and I've always been satisfied with the service I received, the service manager is a great guy as well as Ethan, always been informative responsive and I've always been satisfied with the service I received, the service manager is a great guy as well as Ethan, always been informative More

Max Hammarlund worked with us on our purchase of a new Bronco Sport. His dedication to our satisfaction was great. He has been very honest about information, never glossing over our concerns. Max had all Bronco Sport. His dedication to our satisfaction was great. He has been very honest about information, never glossing over our concerns. Max had all the information at his fingertips. At delivery Max really took time to handle all the details, to familiarize us with how features worked and to get us set up with the app, etc. I would highly recommend working with Max for a good new car experience. More

Cant get a hold of sales, nobody calling you back. I think, the best place to work there, doying nothing and get paid I think, the best place to work there, doying nothing and get paid More

My 2020 Ford Explorer was experiencing problems while it was still under warranty. The wrench light came on, and I brought the vehicle in expecting the service department to properly diagnose and address th was still under warranty. The wrench light came on, and I brought the vehicle in expecting the service department to properly diagnose and address the issue. Unfortunately, the actual problem was not identified. I am now facing approximately $2,600 in repair costs for an issue that I believe should have been properly diagnosed while my vehicle was still under warranty. To make matters worse, my driver-side wheel has actually gotten stuck and would not move while I was backing up. This is a serious safety concern, not just a minor mechanical issue. I also spoke with the assistant manager, Mark, about my concerns. Unfortunately, instead of allowing me to explain the situation and hear me out, he repeatedly cut me off during the conversation. I found this extremely frustrating and felt like my concerns were being dismissed rather than taken seriously. As a customer, I expect a dealership’s service department to thoroughly diagnose a vehicle when it is brought in with a warning light and a potentially serious mechanical problem—especially when the vehicle is still under warranty. Now I am left dealing with a $2,600 repair bill and a potentially dangerous problem that should have been addressed much sooner. I am very disappointed with the service I received from Suburban Ford of Waterford and, more importantly, with the way my concerns were handled. I hope management takes this situation seriously and reviews how warranty and safety-related complaints are being handled by the service department. More

The people at Suburban Ford of Waterford go above and beyond any dealership I have ever encountered. The service department is just fantastic. From the rentals to the write-up to top notch technicians beyond any dealership I have ever encountered. The service department is just fantastic. From the rentals to the write-up to top notch technicians, you just will not find better. I have recently had a few separate visits for my F-150 tremor, Expedition and Edge. From oil changes and tires to transmissions. Every visit has been five stars! I would like to personally like to the thank the following employee's: Mark Rydman for overseeing all repairs and taking care my rental need. Megan Tilley, Roland Hayes and Katie Cunningham for their outstanding write up's and communication throughout the process. Technicians Dustin Swindell, Kevin Goebel and Zeke Tilley for outstanding workmanship and professionalism. I have dealt with Lincoln and other Ford dealerships and none, and I mean none of them compare to Suburban Ford of Waterford. More

Markie was great to work with. He was pleasant, professional, concerned for our wellbeing and made sure that we were informed of everything happening with our car’s repair. He al He was pleasant, professional, concerned for our wellbeing and made sure that we were informed of everything happening with our car’s repair. He also did a very thorough job of working with our insurance company which made the entire process seamless for us. Markie is an exceptional representative for this dealership! More

We had concierge home oil change. Discovered the cruise control, low battery and it registers the road as cold on hot days. Set up an appointment for Tuesday. Was told it would take t Discovered the cruise control, low battery and it registers the road as cold on hot days. Set up an appointment for Tuesday. Was told it would take three days for diagnostic. Texted service contact twice to see what was happening. I called and left a message for the service manager after three days. No return call.The service contact had informed me on Friday hopefully diagnostic on Monday. Why make an appointment if the service department is not available for repairs? I gave up my car and need to share to work. We owned a Buick dealership for 40 years. Customers were very loyal to our service manager. More

We purchased a 2026 Maverick from Bill and he was exceptioonally accommodating. He assisted us through the entire process and was very pattient with us. We look forward to buying our next vehicl exceptioonally accommodating. He assisted us through the entire process and was very pattient with us. We look forward to buying our next vehicle from Bill. More