Suburban Ford of Waterford

I have been trying to get a warranty issue fixed/resolved for about six weeks now with no real assistance. Apparently after doing business with Suburban Ford for over a decade loaner vehicles are no longer for about six weeks now with no real assistance. Apparently after doing business with Suburban Ford for over a decade loaner vehicles are no longer provided which does not help in getting the issue resolved. I left three messages for Jeff the general manager with no response. After having nothing but great service from the dealership I am surprise how it has gone so down hill. More

Terrible customer service. I came in for service work-on the phone they had said it would be one full day of work. After I came in they said days of work-they have apparently n I came in for service work-on the phone they had said it would be one full day of work. After I came in they said days of work-they have apparently no relationship with any car rental companies, said they could get me a ride but the rest was up To me-the car has many recalls that needs to be addressed, all which they knew about when I called. It took me a MONTH to get in to the dealership when I first called and then they’re like”oh well you can just reschedule” reschedule for what? Another full day(s) of worth of inconveniences? Literally zero help and zero awareness of what’s going on. Eugene was my customer service rep and he has zero customer service skills. Robert was the manager at the time, saw my other review and since he has the emotional maturity of a 7 year old, told me to come get my vehicle and refused to work on it…after they messed up the details. Terrible at communication and helpfulness. Zero stars. More

I’ve been going to Suburban Ford for repair/maintenance of my F-150, which I purchased used. They are a great dealership and stand behind their work. I met Wally two weeks ago. Told him what I wanted, he p of my F-150, which I purchased used. They are a great dealership and stand behind their work. I met Wally two weeks ago. Told him what I wanted, he picked out a car (Explorer) for me. I bought it today. He’s great to work with! We’ll be there next year for my daughter‘s first car after she graduates college. More

I d id not give a 5 star rating because I was surprised that a vehicle that was on the lot for over 3 weeks was not serviced inspected and ready for sale. I came from Elk Rapids specifically to buy that ve that a vehicle that was on the lot for over 3 weeks was not serviced inspected and ready for sale. I came from Elk Rapids specifically to buy that vehicle. During service two days later the tech discovered dry rot on the tires. I was shocked that the vehicle would have been offered for sale in an unsafe condition. My salesperson was able to obtain a discount on new tires from the dealership which is why I did not give a lower rating. Bob Schwert More

Wally helped us figure out an amazing deal for our budget. This is our second car with for and I think will continue to come back for any car we may need. budget. This is our second car with for and I think will continue to come back for any car we may need. More

I brought my 2017 Mustang GT to get my clutch replaced. On my way home I had a flashing check engine light and a horrible misfire. Using my own scan tool I realized a crank relearn was never done, which is On my way home I had a flashing check engine light and a horrible misfire. Using my own scan tool I realized a crank relearn was never done, which is a standard part of replacing any power train parts. I’m extremely disappointed that I paid $2200 and a major step was missed by a certified ford service department. They offered me an oil change but I live 1.5 hours away, it would be a 3hr round trip so I asked if they could work with a dealer near me and they were not able to. I asked if I could pay for it and send them the invoice to be reimbursed and they weren’t able to do that either. I asked the service advisor to put me through to a manager and they weren’t available so I left a message. I never heard back so I called back myself and the manager I spoke to again tried to have me talk to the service advisor even though I told him multiple times we’ve already discussed this and I wanted further help. Overall the manager I spoke to was extremely dismissive and not interested in even hearing the situation. This entire situation makes me worried I’ll run into more and bigger issues due to a lack of quality. Steer clear of this service department, and likely the dealer as a whole given their unwillingness to right their wrongs. More

Robert is amazing! He is always willing to go the extra mile and help. First time I had to work with him to get my car fixed, he was great. I will not take my cars an He is always willing to go the extra mile and help. First time I had to work with him to get my car fixed, he was great. I will not take my cars anywhere but to Suburban because of Robert's treatment. It is not every day that you meet people who actually care. I wish I could rate him more than 5 stars. More

Wally was absolutely amazing got me into a truck in 3 days definitely recommending him and Caroline to everyone they were amazing and help me out so much im so thankful for they worked with me and got me days definitely recommending him and Caroline to everyone they were amazing and help me out so much im so thankful for they worked with me and got me driving in a reliable truck I won't have to worry about breaking down. If I could give them both 10 stars I would so happy we crossed paths. More

Wally made buying my daughter's first car easy. He is kind and easy to work with. He is kind and easy to work with. More

Kaleb deserves 10 stars for all of his work in facilitating our recent purchase of a Shelby Mustang. He bird dogged the trip thru the service department, searched the whole town for new tires, go facilitating our recent purchase of a Shelby Mustang. He bird dogged the trip thru the service department, searched the whole town for new tires, got all the paperwork together and facilitated delivery. He went way beyond in providing service beyond the sale More