Mark Rydman

My 2020 Ford Explorer was experiencing problems while it was still under warranty. The wrench light came on, and I brought the vehicle in expecting the service department to properly diagnose and address th was still under warranty. The wrench light came on, and I brought the vehicle in expecting the service department to properly diagnose and address the issue. Unfortunately, the actual problem was not identified. I am now facing approximately $2,600 in repair costs for an issue that I believe should have been properly diagnosed while my vehicle was still under warranty. To make matters worse, my driver-side wheel has actually gotten stuck and would not move while I was backing up. This is a serious safety concern, not just a minor mechanical issue. I also spoke with the assistant manager, Mark, about my concerns. Unfortunately, instead of allowing me to explain the situation and hear me out, he repeatedly cut me off during the conversation. I found this extremely frustrating and felt like my concerns were being dismissed rather than taken seriously. As a customer, I expect a dealership’s service department to thoroughly diagnose a vehicle when it is brought in with a warning light and a potentially serious mechanical problem—especially when the vehicle is still under warranty. Now I am left dealing with a $2,600 repair bill and a potentially dangerous problem that should have been addressed much sooner. I am very disappointed with the service I received from Suburban Ford of Waterford and, more importantly, with the way my concerns were handled. I hope management takes this situation seriously and reviews how warranty and safety-related complaints are being handled by the service department. More

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The people at Suburban Ford of Waterford go above and beyond any dealership I have ever encountered. The service department is just fantastic. From the rentals to the write-up to top notch technicians beyond any dealership I have ever encountered. The service department is just fantastic. From the rentals to the write-up to top notch technicians, you just will not find better. I have recently had a few separate visits for my F-150 tremor, Expedition and Edge. From oil changes and tires to transmissions. Every visit has been five stars! I would like to personally like to the thank the following employee's: Mark Rydman for overseeing all repairs and taking care my rental need. Megan Tilley, Roland Hayes and Katie Cunningham for their outstanding write up's and communication throughout the process. Technicians Dustin Swindell, Kevin Goebel and Zeke Tilley for outstanding workmanship and professionalism. I have dealt with Lincoln and other Ford dealerships and none, and I mean none of them compare to Suburban Ford of Waterford. More

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Markie was great to work with. He was pleasant, professional, concerned for our wellbeing and made sure that we were informed of everything happening with our car’s repair. He al He was pleasant, professional, concerned for our wellbeing and made sure that we were informed of everything happening with our car’s repair. He also did a very thorough job of working with our insurance company which made the entire process seamless for us. Markie is an exceptional representative for this dealership! More

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I have never met a man more condescending than Mark. He was rude, raised his voice, and was incorrect in the information that he offered. A little bit of honesty goes a long way but he seemed incapable He was rude, raised his voice, and was incorrect in the information that he offered. A little bit of honesty goes a long way but he seemed incapable or unwilling to address concerns with anything except snobbery and disdain. He appeared not to understand the products his establishment sells, frequently telling me it was a courtesy that he provided a service I paid for. Interacting with me appeared to be a nuisance and a bother to him once he realized I was dissatisfied with the service I had received thus far, to the point that I removed my vehicle from the service department and took it elsewhere. Regarding the service department as a whole, my experience is that no one is ever available to answer the phone, nor do they respond to voice messages left for them. In the three months that my car was in for service, not a single employee or representative of the company called to update me on the status of my repairs or to explain any difficulties they were having in diagnosing the issue with my vehicle. I genuinely believe the staff forgot that they had my vehicle and I suspect they failed to attempt to diagnose the issue for repair until I showed up in their office asking for an update. Customer service is seriously lacking at Suburban Ford of Waterford and I sincerely regret choosing to continue doing business with them after purchasing the vehicle (my sales team was amazing, no complaints there). Unfortunately, the service department had left me feeling mislead and mistreated. More

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I wrote a review yesterday about Suburban Ford Quick oil change, the dealership reached out to me and made everything right. They sent a tech out to my home and serviced my car right in my driveway. Thank y change, the dealership reached out to me and made everything right. They sent a tech out to my home and serviced my car right in my driveway. Thank you, that's going above and beyond!! More

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Great staff & always welcoming. It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frown It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frowns upside down. More

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Ed Rogin is extremely considerate and helpful. I was very upset when the transmission on my 2014 Ford Focus needed repair. I needed a vehicle to get me to wor is extremely considerate and helpful. I was very upset when the transmission on my 2014 Ford Focus needed repair. I needed a vehicle to get me to work so I could take care of my family. Ed helped me find financing for a 2020 Ford Fusion that was present in the showroom of the dealership. I am grateful that Ed went above and beyond to accommodate me with financing for this vehicle. I would definitely recommend Suburban Ford of Waterford to anyone who needs a vehicle for their daily commute or other business needs. Sincerely, Paul Stolt Jr. More

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This is my new dealership!! Leased a F-150 from Bill Sommer - The BEST dealership experience of my life!! Bill is great and the service department is second to none!! My wife i Leased a F-150 from Bill Sommer - The BEST dealership experience of my life!! Bill is great and the service department is second to none!! My wife is gonna trade in her Honda CRV for a Mercury MKZ and we will be see everyone at Suburban Ford of Waterford soon!! More

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