Suburban Ford of Sterling Heights

While I love my car, the overall car buy experience was awful. 1. The car came with no floor mats. I need to make another trip out to your facility to get floor mats. I spent over $30k for a car wi awful. 1. The car came with no floor mats. I need to make another trip out to your facility to get floor mats. I spent over $30k for a car without floormats. 2. The stretched on the vehicle where not buffed out. It looks like nothing was done to the vehicle. I don't even think it was washed. 3. The process took over 4.5 hours and the majority of it was me waiting on your finance team. 4. When I did meet with your finance team I told them multiple times I did not want an extended warranty, yet they took 30 minutes to review that. 5. When I test drove the car, there was less the 30 miles left in the gas tank. I was told that they would fill it up for me. They only filled it up 3/4. Seems like they were trying to be cheap. More

I visited the dealership asking about a 2018 Jeep Renegade listed online. I spoke with Eric Stenson, test-drove the vehicle, and discussed necessary repairs. After negotiation, we agreed on a $300 pr Renegade listed online. I spoke with Eric Stenson, test-drove the vehicle, and discussed necessary repairs. After negotiation, we agreed on a $300 price reduction. Eric informed me about the unsigned title, which required four days to process. We initially planned to finalize the deal the following Friday but had to reschedule due to the dealerships staff constraints. The appointment was rescheduled for the next Saturday. During a phone call, I inquired about my co-signer's approval and the associated interest rate. Eric quoted a 6.9% rate. On Saturday, after a 2-hour wait, the finance manager, David Gjonaj, brought us into his office to sign the paperwork. The previously agreed-upon price reduction was not reflected, and the interest rate was 12.24% instead of the 6.9% I was told about. I advise against working with these consultants due to discrepancies between verbal assurances and the documented terms. More

I would give no stars! Not sure how my daughter was able to purchase this car. But it has been at the shop for almost 2 weeks now. Not blaming your dealership about the war Not sure how my daughter was able to purchase this car. But it has been at the shop for almost 2 weeks now. Not blaming your dealership about the warranty but this should be a top priority she is a college student with NO car and yet no one has told us whats going on. Secretary of state of regulatory Services More

Shawn lied to us throughout the entire process and tried to get away with covering up parts and systems that were not fixed in the collision shop. The vehicle was in and out of the shop for almost two mont to get away with covering up parts and systems that were not fixed in the collision shop. The vehicle was in and out of the shop for almost two months, and still had issues related to the accident that Shawn refused to have the dealership fix. We ended up having to sell the vehicle as a result of his and the dealers poor work. Will never do business here again. More

The body shop at this dealership is a NIGHTMARE! The receptionist is rude and always confused. Bryan Stier never answers his phone and does not give updates and Mike the manager is just awful. They The receptionist is rude and always confused. Bryan Stier never answers his phone and does not give updates and Mike the manager is just awful. They have had my car over 3 months and when I called today to get an update they Finally said it was done just needed to be detailed. When I got there my car was a mess!!! Fish eyes in the paint, scratches in the grille and my hood looks like a rag covered in rocks washed it. After waiting 30 minutes for someone to walk around my car with me I just left. Terrible place terrible service terrible people More