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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,011 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,011 reviews
October 01, 2024
Nick was so helpful with finding me a new car to lease! Very friendly and knowledgeable. He was so patient and answered all my questions and even helped figure out my insurnace with me! If you are looking Very friendly and knowledgeable. He was so patient and answered all my questions and even helped figure out my insurnace with me! If you are looking for a car guy, go see Nick! More
by Jaclynnwarner
October 01, 2024
Nicolas was awesome, I actually new a A few other people at the dealership, but his attitude was so welcoming that I did not mind working with him. He even helped me take a badge off my Jeep that I was turn at the dealership, but his attitude was so welcoming that I did not mind working with him. He even helped me take a badge off my Jeep that I was turning in to keep her memory safe. I don’t think I would’ve been able to do it without his help. He was also very helpful and informative of the buying process and the questions regarding the vehicle I was purchasing. It might be a while before I’m back for a car, but I will definitely be asking for him! More
by Tori
Employees Worked With
September 26, 2024
Nick was a great help for us in finding a vehicle to replace our aging (due to mileage) Explorer. He was friendly and patient with us while we were deciding on what to do and always kept us assured that replace our aging (due to mileage) Explorer. He was friendly and patient with us while we were deciding on what to do and always kept us assured that he would get us taken care of. I'd recommend talking with Nick for your vehicle needs if you're in the market for buying or selling a vehicle. He helped us out with both and I'm sure he could help you too! More
by MarkVan
September 23, 2024
Nicolas was a fantastic help! He was fast, friendly and got all the necessary paperwork completed timely. He made buying our new Escape Hybrid a breeze! He was fast, friendly and got all the necessary paperwork completed timely. He made buying our new Escape Hybrid a breeze! More
by Pam
Employees Worked With
September 23, 2024
Nick was great! Very friendly and was able to get us in and out quickly. Made the whole experience enjoyable. Very friendly and was able to get us in and out quickly. Made the whole experience enjoyable. More
by Ryan Polega
September 23, 2024
Nick was great with helping my son purchase his very first car. Everything went smoothly. first car. Everything went smoothly. More
by yvonneanderson5
Employees Worked With
September 23, 2024
Nick Navarro is extremely helpful and goes above and beyond to help with anything I’ve needed; even after the final purchasing of my new car was completed ! Will absolutely use him for any future purcha beyond to help with anything I’ve needed; even after the final purchasing of my new car was completed ! Will absolutely use him for any future purchases and have referred him to multiple people looking at a new Ford vehicle purchase More
by Vanessa M
Employees Worked With
September 20, 2024
Terrible experience. I was transferred between 3 different salespersons, and ultimately Jay, the sales manager during my week long process to simply buy a car. When I I was transferred between 3 different salespersons, and ultimately Jay, the sales manager during my week long process to simply buy a car. When I went to pick up the vehicle, a check engine light was on. I immediately called the most recent salesperson that I dealt with, wo said to call the orignal sales person back. I subsequently responded to their text after I took delivery, and never got a call back. Finally, they never transferred title, so now I have an unlicensed vehicle. Terrible, unprofessional dealership. More
by MatG.
September 19, 2024
I would recommend everyone to this dealership! Everyone was super friendly and helpful and there’s nothing better than great customer service. Everyone was super friendly and helpful and there’s nothing better than great customer service. More
by lackie.jordan
Employees Worked With
September 19, 2024
Great experience! Found a very nice pre-owned vehicle for my 16-year-old son, very reasonable price and low mileage too! Nick was very knowledgeable, and the managemen Found a very nice pre-owned vehicle for my 16-year-old son, very reasonable price and low mileage too! Nick was very knowledgeable, and the management team really made me feel like they cared. Signing was quick and vehicle was ready to go by the time I was done. I've also leased vehicles for myself here! Definitely recommend SFSH for any vehicle purchase. More
by dklei53
