Suburban Ford of Sterling Heights

Rich Kramer does a excellent job always responds in a timely manner Rich has done business with our family and that’s the reason why I’m looking for a car for my son at this time. timely manner Rich has done business with our family and that’s the reason why I’m looking for a car for my son at this time. More

If I could give negative stars as an option I would. I purchased a 2020 F150 and a week and a half later I am putting $2300 into it for rear callipers, rotors and pads that they supposedly already repla I purchased a 2020 F150 and a week and a half later I am putting $2300 into it for rear callipers, rotors and pads that they supposedly already replaced. I offered to show pics of the old ones - he didn't want to see those of course. Also needed the transmission serviced - the fluid is awful, the seal was silicone, not the normal gasket breaking apart into the transmission. Probably will need a new transmission in the near future. He could care less - offered to take the vehicle back "if I could get it back to the condition it was in when I drove it off the lot". I should put the crappy, rusted brakes back on and some additive in the transmission to slow down the shudder. He said they don't check the transmissions in the safety inspections as long as they "aren't leaking and shifting". The right rear shock has a huge dent in it, the frame rail is caked with mud and dirt. Do yourself a favor and don't take their "safety inspections" at face value. Take your vehicle to an independent auto shop and have it inspected if you go against your gut (and my advice) and get a vehicle from here. More

I only spoke with him briefly on the phone, but he was cheerful, helpful, and extremely personable! The car buying process can be very intimidating, so it’s always nice to speak with someone that makes yo cheerful, helpful, and extremely personable! The car buying process can be very intimidating, so it’s always nice to speak with someone that makes you feel welcomed and prioritized! A perfect fit for sales! More

Very personable and helpful with financing information, and he wasn't pushy when it came to extended warranties and such. and he wasn't pushy when it came to extended warranties and such. More

I’v spoke with many salesman’s but Aws was great Salesman I’ve ever met. He explained to me every single detail about the car I purchased and made the process way easier than I thought! I definitely recommen I’ve ever met. He explained to me every single detail about the car I purchased and made the process way easier than I thought! I definitely recommend Aws Saffo for any car. More

Isaiah was great! We love our new red van! We would buy from him again! We love our new red van! We would buy from him again! More

I would really highly recommend Aws Saffo to all of your next vehicles. He’s does his absolute top performance And always willing to help even after the sell of the vehicle. next vehicles. He’s does his absolute top performance And always willing to help even after the sell of the vehicle. More

The greatest experience ever. I have a driving school and 1 of the cars went down. From first stop finding a reasonable vehicle to getting everything done right away including pap I have a driving school and 1 of the cars went down. From first stop finding a reasonable vehicle to getting everything done right away including paperwork and all after hours. They stayed over to help me. My total gratitude. More

Terrible experience. Contacted Seller online and asked if a car my daughter was interested in was available. I was assured it was. We drove out to the dealership, and ask Contacted Seller online and asked if a car my daughter was interested in was available. I was assured it was. We drove out to the dealership, and asked to see the vehicle.. We were told it was a “tow away”.. I asked what that meant, and was told that it had a bad engine and transmission. I said that the ad showed the Carfax record, including a bunch of maintenance records, but no mention of any issues. He just asked if he could show me something else, making it clear that I was not going to be able to see the vehicle. Before leaving, I went to the counter, and asked to speak with the Sales Manager. When I explained what had happened, he said that they “could have done a better job”. He quickly segued to asking my daughter what was the most she could afford to spend on a car. I laughed, and explained that we had no interest in purchasing a car from them after this obvious bait and switch attempt. We left. An hour each way wasted on this unscrupulous dealer. I am preparing a letter for the Michigan Attorney General as well. More

Isaiah sales representative at suburban Ford. My experience with him with my family and I epic exclusive. Amazing, the guy really went all the way for us home run. We appreciate you big time .The My experience with him with my family and I epic exclusive. Amazing, the guy really went all the way for us home run. We appreciate you big time .The Gjinaj family More